Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... Ver más
La empresa ha respondido
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... Ver más
La empresa ha respondido
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... Ver más
La empresa ha respondido
4,3
Excelente
538 opiniones
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Ha contestado el 97% de las opiniones negativas
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Respuesta de Masta
Hi Hannah,
Thank you for your feedback! We’re glad to hear you found our service on time and professional.
We really appreciate you taking the time to share your experience.
Kind regards,
Lidia
MASTA
South Africa Infection Risk Assessment
We received a comprehensive review of the infection risks for visiting South Africa and Zambia, and good recommendations for what protection measures (eg injections / tablets) we should consider,
We were disappointed that we had to wait 15 minutes after our appointment time before we were seen.
4 de febrero de 2026
Respuesta de Masta
Hi Mike,
Thank you for taking the time to leave your review!
We’re pleased to hear you found the consultation thorough and the recommendations helpful. We’re sorry about the wait on the day, we understand how frustrating that can be and we’ll certainly pass this on to the clinic so they can review their scheduling.
Best regards,
Lidia
MASTA
Very good experience. Efficient and v nice staff
Very good experience. All done in one session . Education given on how to mind yourself etc dos and don’t when away . Very nice staff . There was also a discount
A little tricky to find but good directions
20 de enero de 2026
Respuesta de Masta
Hi Suzanne,
Thank you so much for your lovely review.
We’re delighted to hear you had such a positive experience and that our team made you feel well supported and informed.
We really appreciate you taking the time to share your feedback.
Best regards,
Lidia
MASTA
Respuesta de Masta
Hi Phillip,
Thank you so much for taking the time to leave a review.
We’re really pleased you had a smooth experience and that our team was able to support you.
Best regards,
Lidia
MASTA
Great service
My queries were answered promptly and appropriate advice was given to me about vaccinations required for travel. I am very pleased with the bookings process too, it was quick to book an appointment and I got my vaccines in time for travel.
20 de enero de 2026
Respuesta de Masta
Hi Akshaya,
Thank you for your lovely feedback.
We’re really pleased to hear your queries were answered promptly and that you received the right advice for your travels. It’s great to know the booking process was smooth and that you were able to get your vaccines in good time.
We wish you a safe and enjoyable trip!
Best regards,
Lidia
MASTA
Respuesta de Masta
Hi Amy,
Thank you for your feedback. We’re glad to hear you had a smooth and efficient experience with us.
Kind regards,
Lidia
MASTA
Respuesta de Masta
Hi Muriel,
Thank you for your kind feedback.
We’re really pleased to hear you found the service organised and professional. We look forward to supporting you again in the future.
Best regards,
Lidia
MASTA
Respuesta de Masta
Hi Burt,
Thank you for your feedback!
We’re delighted to hear you had an excellent experience and hope to see you again soon.
Kind regards,
Lidia
MASTA
Location
Location, location location.
Parking unless one is very lucky, is a nightmare.
Door arrangements also, unless one arrives at precisely the right time.
The entry code sent in advance didn't work.
If ,as we did, you have to walk almost 0.5 km from parking and wait on the doorstep for 10 mins in the windy,cold rain and pay £120 for 2 pieces of paper how can you expect a good review?
The changes are very obvious.
16 de enero de 2026
Respuesta de Masta
Hi Doreen,
Thank you for your feedback.
We’re sorry the arrival was difficult, unfortunately, parking and access can sometimes be challenging. That said, the entry code should have worked and we’ll be looking into what went wrong. If you’d like to discuss this further, please feel free to contact us on enquiries@masta.org
Best regards,
Lidia
MASTA
Lady on phone that rang prior to jabs…
Lady on phone that rang prior to jabs was class! Really helpful and friendly - wouldn’t go anywhere else now going forward!
30 de enero de 2026
Respuesta de Masta
Hi Elliot,
Thank you for your lovely feedback!
We’re thrilled to hear you felt supported and welcomed, and it means a lot that you’d choose us again. I’ll be sure to share your kind words with our travel nurse.
We look forward to seeing you in the future!
Kind regrads,
Lidia
MASTA
Excellent Professional Service
I had a very positive experience with this company. The customer service team was extremely polite, professional, and kind in all their responses to me. The nurse who attended to me was also very professional and took the time to explain everything clearly and in the best possible way. Even when I needed to reschedule my appointment, the process was swift and very easy. I truly appreciate the excellent service provided.
29 de enero de 2026
Respuesta de Masta
Hi Deborah,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear you felt well looked after by both our customer service team and the nurse, and that everything from the explanations to rescheduling your appointment went smoothly.
Your kind words really mean a lot to us, and we truly appreciate your support.
Kind regards,
Lidia
MASTA
we contacted MASTA on the number given…
we contacted MASTA on the number given to us by our GP surgery. Who we spoke too was very helpfull and completed an appointment for us with a MASTA office close to us.
We attended at the appointed time and date. We had a constructive meeting with the nurse regarding our requirements for our holiday to Jamaica. We had one vaccination each. Very happy with service provided and information given.
29 de enero de 2026
Respuesta de Masta
Hi Kevin,
Thank you for your kind feedback!
We’re really pleased to hear you had a positive experience with our team, and we appreciate you taking the time to share it.
Wishing you a great trip and all the best for your travels!
Best regards,
Lidia
MASTA
High level of Professionalism by the nurse.
The nurse, her professionalism, her support and the level of informed infomation on the vaccine stood out for me.
14 de enero de 2026
Respuesta de Masta
Hi Doris,
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that the nurse’s professionalism, support, and clear vaccine information stood out for you. We’ll be sure to pass your kind feedback on to the team.
Best regards,
Lidia
MASTA
Really unimpressed with the whole…
Really unimpressed with the whole experience.
Unhelpful consultation, during which I almost wanted to apologise for daring to ask questions. Borderline rude behaviour by the health assistant I went to see.
Not a single word about enormous shortages in vaccinations/medication. Was only told days before travelling leaving me with little alternatives.
Would 10/10 not recommend.
15 de enero de 2026
Respuesta de Masta
Hi Marie,
We’re very sorry to hear about your experience and appreciate you taking the time to provide this feedback. This is certainly not the standard of care we aim to provide. We apologise for any frustration caused by the consultation and for the lack of communication regarding vaccine or medication shortages. Your comments will be shared with our team to ensure we improve our processes.
If you’d like to discuss this further, please contact us directly so we can address your concerns personally at: enquiries@masta.org
Best regards,
Lidia
MASTA
Excellent and thorough service
14 de enero de 2026
Respuesta de Masta
Hi Paul,
Thank you for your feedback!
We’re delighted to hear you found our service excellent and thorough. We really appreciate you taking the time to share your experience.
Kind regards,
Lidia
MASTA
Good service from throughout the whole…
Good service from throughout the whole process.
Telephone consultation very informative and easy. Appointments were quick and very convenient.
Pharmacist excellent, did not feel rushed.
Overall a very good experience, will definitely use again.
28 de enero de 2026
Respuesta de Masta
Hi Sandy,
Thank you so much for your wonderful feedback. We’re really pleased to hear that everything ran smoothly and was convenient for you.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Best regards,
Lidia
MASTA
The health professional was…
The health professional was cheerful,informative and friendly
28 de enero de 2026
Respuesta de Masta
Hi Ann,
Thank you for taking the time to leave this feedback.
We’re delighted to hear you had such a positive experience and will be sure to share your kind words with the team.
Best regards,
Lidia
MASTA
Good advice given for trip to Japan…
Good advice given for trip to Japan regarding vaccinations.
Masta in Reading.
14 de enero de 2026
Respuesta de Masta
Hi Andrew,
Thank you for your kind review!
We’re really pleased to hear that you found the advice helpful for your trip to Japan.
We hope you have a fantastic trip and wish you safe and healthy travels!
Best regards,
Lidia
MASTA
Respuesta de Masta
Hi Jenny,
Thank you for your lovely review!
We’re pleased we could help quickly and make things easy for you.
Kind regards,
Lidia
MASTA
The clinic are always professional and…
The clinic are always professional and friendly, giving valuable advice and making sure I am covered for where my travel takes me
27 de enero de 2026
Respuesta de Masta
Hi Tina,
Thank you for your lovely feedback!
We’re glad to hear you feel well looked after and informed, and that our guidance gives you confidence while travelling.
We look forward to helping you stay safe on your future trips!
Kind regards,
Lidia
MASTA
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