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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Only putting 1 star as I cannnot put 0 DO NOT BELIEVE ANY OF THESE REVIEWS! I do not believe any of these reviews are genuine I got pushed into a 3 year contract that was at a terri... Ver más

Valorada con 5 estrellas sobre 5

Dan was amazing during this process. Super helpful and easy to deal with, found me a really good rate for my electricity and seems like a really nice guy. Can’t recommend him enough.

Valorada con 5 estrellas sobre 5

Ive just renewed my business energy contract with Dan and he's made sure ive got a great deal, saving me money. He's also just sorting a switch over on another property. Totally trustworthy company to... Ver más

Valorada con 5 estrellas sobre 5

I highly recommend master energy. I spoke with a lovely gentleman Craig Lord who was very efficient and knowledgeable. He did his upmost to ensure I was getting the best deal regarding my commer... Ver más


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 20% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Dan was incredibly helpful and made our…

Dan was incredibly helpful and made our Ruby Energy journey quick and easy from start to finish. He explained everything clearly, kept us updated throughout the process, and made switching completely hassle-free. Would definitely recommend both Dan and Ruby Energy – thank you!

24 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Craig was brilliant 😁

Craig was brilliant, as a new first business owner I didnt know where to start in finding the right energy supplier but with one call Craig made this very simple for me and got me a great deal with no hassle. Thanks Craig and Master Energy 😁

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank You Dan

Dan called and made the process very easy.
We moved into a property and made getting gas and electric easy,
Dan is very friendly and efficient.

Thank You Dan, definitely recommend you to others!!

26 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly and efficient

Dan Johnston called and made the process very easy settingbuo a provider as a new business owner... prices fixed for 3 years... friendly and efficient

18 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pushy, deaf and now gready

It started that I looked for energy suppliers due to taking a business (Pub) over. Date been given by the Pub company was the mid Feb 25. So they rung me up and told me this and that and then I got the docu sign and there have been 1 or 2 things sounding a bit different but working at the same time I signed as the guy on the phone sounded ok. As soon as I checked what market tracked meant I rang back and wanted to cancel as this was not said in the phone conversation we hat. Not possible they said. Signed and no cooling off period. Unlucky me, the Pub company been dragging the signing out due to missing reports and the contract was signed on the 8th of April starting on the 11th of April. To long for them to wait taking the gas and electric over, So now I am apparently in breach of contract and they want the amount of just over 10k from me as compensation. They wanted to sign me up with Ruby Energy (owner in prison for Fraud). So who ever you want to use as a broker if you hear Master Energy Services UK just put the phone down!

10 de febrero de 2025
Opinión espontánea
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Respuesta de Masterenergy

We have investigated these comments and reply as follows:
(i) A new start up pub company will not be offered a contract by many energy suppliers for credit
reasons.
(ii) There is no cooling off period for commercial energy contracts or for that matter any contracts
that businesses enter into.
(iii) Ownership of Ruby Energy has changed. We refer to its 4.5* Trust Pilot reviews.
(iv) The energy contracts that we arranged for you were competitive and good value.
(v) We disagree that you were not made aware of variable price nature of the contracts. Our
records confirm we told you this.
(vi) In any event each of the contracts that you signed clearly state: gas “initial prices” and
electricity “market tracker”. Each contract states that the prices to be paid may stay the
same, rise or fall during the contract period.

Valorada con 5 estrellas sobre 5

Craig was amazing help a pleasure to…

Craig was amazing help a pleasure to deal with! Made the over whelming task of switching energy providers a dream even offering the best deals on the market! Can’t thank him enough! Great work Craig, your 19 years of expertise is a credit to you!

14 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

More than happy with the service provided. Unlike other companies, they weren’t too pushy but were very approachable and helpful. Lewis was patient and thoroughly pleasant st all times. Highly recommended.

11 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer Service

Fantastic customer Service, i was dealt with by a young man named Lewis, very patient, understanding and got me the best deal for my Business needs. Would definitely recommend

5 starts all round

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!

Very satisfied with the service I received! I would highly recommend Masterenergy to anyone if you are looking for a professional and friendly service. I will definitely use them again.

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lewis was great and very helpful and…

Lewis was great and very helpful and made sure everything was running smoothly and that we was ok with his work after it was done

Highly recommend these guys for anyone looking for help

10 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall excellent service

Overall excellent service, Lewis got in touch with me once I set up my business. Kept me informed at every step, whilst also explaining how to get the best value for money. 10/10 will be using again

30 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best !

Very professional and fast to get me best deals after i agreed got all relevant paperwork done and signed
A was fully satisfied with there response 👍
I will recommend everyone to then 100%
Kaz

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience. Easy to speak to and helped me save some money on energy. Couldn't ask for more.
Thanks

10 de junio de 2025
Opinión espontánea

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