Matchaeco Opiniones 

69
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This matcha powder is smooth, vibrant, and easy to whisk, with a rich earthy turmeric spicy flavour balanced by a subtle natural sweetness and minimal bitterness. It makes a creamy latte and gives a s... Ver más

Valorada con 1 estrellas sobre 5

The box arrived with green matcha powder everywhere in the packaging. The jars appeared to be sealed and full so I'm not sure why there was powder everywhere. The matcha itself was incredibly bitter... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My go-to matcha brand! The flavor is beautifully smooth—naturally mellow with a hint of sweetness and a creamy finish. It brews into the perfect cup whether hot or iced, with a vivid green color that... Ver más

Información sobre la empresa

  1. Mayorista de té
  2. Fabricante de té

Escrito por la empresa

Matcha from Japan to your door! Matchaeco provides high quality matcha green tea powder and matcha accessories to make the most of your matcha tea ceremony! Healthy living for a healthy planet, matchaeco donates 10% of profits to charity and works to maintain sustainability!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

69 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(69)

25 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Matcha quality drop

Lowkey i dont know what happend with that matcha powder quality this past few months u I dont know what ur doing different but u can tell when i first started buying from here it felt la a jackpot low price but very high quality but know the quality have changed and even after i sift its still clupy trust me at first i thought i was at fault only to realise the matcha quality changed

14 de septiembre de 2026
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Respuesta de Matchaeco

Thanks so much for your honest feedback. We’re really sorry to hear that you’ve noticed a difference in the matcha, particularly as you’ve been buying from us for a while.
We haven’t changed the quality of our matcha, but matcha is a natural agricultural product and there can be differences between harvests and batches. The clumping you’ve described, especially after sifting, is something we definitely want to take seriously, often this can be down to humidity levels, we will investigate and converse with the farm to ensure this feedback is heard

If you could drop us a message with your order number, we’d love to check the batch you received and look into this properly for you. We really appreciate you bringing it to our attention. We would love to win back your trust and put things right!

Valorada con 1 estrellas sobre 5

Bitter matcha, messy packing

The box arrived with green matcha powder everywhere in the packaging. The jars appeared to be sealed and full so I'm not sure why there was powder everywhere. The matcha itself was incredibly bitter, I tried both jars and multiple different ways of using the matcha but it always had a bitter taste. Both jars went in the bin.

19 de agosto de 2026
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Respuesta de Matchaeco

We’re really sorry to hear about your experience, and thank you for taking the time to let us know.

It’s disappointing to hear that your order arrived with matcha powder throughout the packaging and, even more so, that you didn’t enjoy the matcha itself. This certainly isn’t the experience we want anyone to have when ordering from us.

We’d really have liked the opportunity to make this right for you, and we’re sorry that we didn’t get that chance. We take feedback like this seriously and will be sharing it with our team.

If you’re happy to, please do get in touch with us directly — we’d love the opportunity to make things right. Please reach out to us at contact@matchaeco.com

- Olly

Valorada con 5 estrellas sobre 5

This matcha powder is smooth

This matcha powder is smooth, vibrant, and easy to whisk, with a rich earthy turmeric spicy flavour balanced by a subtle natural sweetness and minimal bitterness. It makes a creamy latte and gives a steady energy boost without the crash. I have it everyday.

19 de agosto de 2026
Valorada con 5 estrellas sobre 5

I found the items easy to order and…

I found the items easy to order and they arrived a day later than expected (due to royal mail being late) the matcha comes in glass jars which is great for keeping the product dry and fresh. It's not as green as the images on the site but it's definitely brighter than the last matcha I purchased from Zuma. The smell is also very delicate and the flavour is mild not overpowering. So far we're enjoying it and will be making various drinks for our customers.

28 de julio de 2026
Valorada con 5 estrellas sobre 5

Excellent quality and outstanding customer service – highly recommend!

The ordering and delivery process was completely seamless. However, what truly sets this company apart is their customer service. The approach is incredibly personal, professional, and helpful. It is clear that there are real people on the other side who genuinely care about customer satisfaction, rather than just pushing a standard transaction.
As for the matcha itself – the quality is exceptional. It has a beautiful, vibrant green color, which immediately indicates its freshness and high grade. The taste is smooth and delicious, completely lacking the bitter notes often found in lower-quality alternatives. On top of that, the value for money is excellent compared to what else is on the market.
I highly recommend Matchaeco to anyone looking for a reliable source of premium matcha. I will definitely be a returning customer.

22 de julio de 2026
Valorada con 1 estrellas sobre 5

The taste is awful.

The taste is awful.

29 de abril de 2026
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Respuesta de Matchaeco

Hi Rachel!

We’re really sorry to hear you didn’t enjoy your matcha experience. Matcha can definitely be quite different if you’re new to it — authentic ceremonial-grade matcha has a naturally earthy, vegetal taste compared to sweetened café powders.

A few tips that may help:
• Try using water around 70–80°C rather than boiling water, as higher temperatures can make matcha taste more bitter.
• Many people enjoy it with oat milk or coconut milk and a little honey, vanilla syrup or sweetener to balance the flavour.
• Sifting the powder and whisking thoroughly can also make a huge difference to texture and taste.

That said, this doesn’t sound like the experience we want anyone to have. On the rare occasion, damage or tampering during transit can affect freshness, so we’d be more than happy to send you a replacement to try again. Please reach out to us directly and we’ll sort this for you straight away.

Thank you for giving us a try, and we genuinely appreciate the feedback.

Valorada con 1 estrellas sobre 5

Awful taste

Awful taste - I honestly don’t now how anyone can say this product is lovely.

13 de octubre de 2025
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Respuesta de Matchaeco

We’re really sorry to hear that our matcha wasn’t to your taste. Matcha can have quite a distinctive flavour — earthy and slightly bitter — which can take some getting used to, especially compared to sweeter green teas.

If you’re new to matcha, we’d be happy to share some preparation tips to help bring out its smoother side. If you think the taste seems unusual or stronger than expected, please reach out to us at contact@matchaeco.com
with your batch number — we’ll be happy to check it and arrange a replacement if needed. We will always put things right!

Olly

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