Matthew Homes Opiniones 

We moved into our property two years ago. Since this time the public open space and roads have not been finished to a standard to be adopted by the Council. As per the legal documents and planning regs provided on purchase, it is MHs responsibility to get the road and open space adopted by the Council. At present MHs are in breach of planning regulations, and we will be reporting them to the Council as such. No response from either staff or senior managers at MHs. We will be taking this further and reporting where necessary and contacting company Directors for a response. This issue will not disappear, beware if you are planning to buy a MHs property!

We moved into a new build 4 years ago and are still waiting for the road to be completed. Additionally the footpath along the edge of the site promised as part of the site plans has still not been started. (Residents have to cross a very busy road on a blind bend to get into the village.). Numerous complaints from residents just receive excuses but absolutely no action. They just don't care.

Really disappointed with the level of response and service from Matthew Homes generally. Our boiler pipe was fitted with insulation last year as our boiler pipe was freezing, and less than a year after installation the insulation has come off the pipe. I raised this as an issue with them in January as my boiler pipe kept freezing again during the cold spell, and I am still waiting for them to come back to me. I have chased several times and other than being asked my address, they have not come back to me. Really poor levels of communication from them since purchasing the flat in 2021, and they've been really slow to sort any issues raised.

Update: After Matthew Homea replied back to this comment and I contacted them yet again, I have since received no further response. If I could give them 0 stars I would.

I have recently purchased my own home after years of renting, the transaction was so smooth thanks to Nick and Bea in the sales team. After moving in Bea was a tremendous support as I found my way around.
So far I have loved living here, the location is great, the work men and Graham the site manager are all so respectful and helpful.
I look forward to many years here

Me and my partner just bought our first new home in meadow gardens, clacton on sea !

The sales team Bee and Amy have been amazing over the last few months with answering all our questions and keeping in touch throughout the whole process.

Even down to the site manager Graham who's been very accommodating.

We are very happy with the service and the house as first time buyers, MH have been great and i would definitely recommend.

Just moved into the estate in Burnham on Crouch, the site manager Dan has been superb. Very friendly, gave us a full demo of the house and explained every part of it.

As someone who's just purchased their first house, with no experience owning a house, Dan has been excellent to guide me throughout.

Matthew Homes should take note!! Dan is a credit to MH and he has gone above and beyond so far.

From the beginning Bee from the show room site has been brilliant, helpful, reassuring, chasing things up, just great, the same with Amy when I have needed her.

Upon completion, dealing with Graham (site manager) with corrections that needed looking at.

He was on the ball straight away, extremely helpful and got the tradesman in for the certain jobs very quickly to get the work done.

Overall, these guys have been great. Very happy with the service and highly recommend 👍

Cathryn at Ashfield Park Elmswell has been so helpful and pro active chasing the chain and keeping me updated …great service

Pathetic after sales service. No one listens, no action taken. You keep chasing them. Poor workmanship.

We've moved into our new home in Burnham-on-crouch at the brookfield park estate in December 2023 and Daniel Overall has been amazing on site. Every question or slight issue we've had he's sorted straight away or got an answer of when it will be sorted. We couldn't ask for a better person to look after the site. Dan always makes time to speak to us when we see him to make sure everything is still ok.

Bought our new house a year ago and although I was wary of buying a new build , absolutely love it.
Have had some snagging issues which were to be expected but site manager Daniel Overall has dealt with these promptly and efficiently, Dan’s after sales care is a credit to Matthew Homes

We've recently just purchased a house from Matthew Homes at Brookfield Park.

We dealt with Linda and Diane the sales staff over a 7 month period and they were both fantastic and very accomodating.

We are very impressed with the quality of the houses and although we have a list of snagging items (as with any new build) they are working through them very quickly.

We'd highly recommend Matthew Homes.

BURNHAM-ON-CROUCH
Moved in December 2023 the sales and legal side went smoothly. There was a bit of a snagging list which you expect from a new build. The snagging is getting sorted promptly due to Dan Overall the site manager who has been very helpful and quick to rectify problems. SR

Purchase in 2021
From viewing and agreeing to buy a MH property it was a fairly smooth process to complete promptly.
This we achieved and the layout of the house met our requirements.

All I would say is ensure you know exactly what you are buying and that it is all documented. Do not rely on what MH tell you.

On completion day and moving in, an obvious problem stood out and with common sense the developer should have identified this themselves immediately and dealt with this before our completion. The after sales service is very poor with issues taking several months and numerous telephone calls/emails to resolve. On several occasions MH told us the contractors had been contacted and “should be in contact within 7 days” asking us to keep MH updated of contact made. Consequently we were having to hasten the rectification of defects many, many times. Surely in the interests of customer service any defects should be logged by MH, registered with the relevant contractors and monitored by MH to ensure customers are kept informed – not the other way around.

I find it interesting that all of the complaints here are about Matthews after sales and I concur that it is complete and utter rubbish. They are sweetness and light while they are taking your hard earned cash however, when it comes to after sales support it is non existent, emails go unanswered for weeks. I have bought 4 new houses in my lifetime and this has been the worst experience to date. Matthews, you need to up your game when it comes to after sales support.

Delighted to have chosen Matthew Homes. After a failed purchase with another developer we turned to MH. Every hurdle we had previously encountered was removed by MH. Very easy reservation process, brilliant progression of the very long chain we were in, superb location of the development and lovely character properties. Catherine and Amanda at the sale’s office were so kind and helpful, nothing was too much trouble.
MH pull out all the stops to get you into your next dream home. Well done and thank you.

We would like to thank you all the Matthew Homes team in Brantham for helping make our recent move efficient and stress-free experience. The quality of the house is great with the few inevitable snags being promptly and efficiently dealt with by the ever friendly James, Paul and their team. We have found everyone at Matthew Homes to be focussed on helping ensure the whole process from purchase (Diane, Steve and John) to move experience and after care to be really exceptional and would have no hesitation in recommending Matthew Homes to others. Thank you for our beautiful home!

We have recently just Purchased a new home (Plot 60) through Matthews Homes on the Isle Of Sheppey.
We have been working with the sales advisor Tracey Gammon throughout our journey from reservation to completion. Throughout the whole process Tracey has been exceptional with all the work she has completed on our behalf and always has gone the extra mile even with progress chasing and jobs that do not fall in in to remit . Tracey's attention to detail has stood out and the constant communication has been top class and it has been a pleasure to be supported throughout this process by Tracey and I could not recommend Tracey enough. In relation to the new build property the work has completed to a very high standard and the builders and site manager could not do enough to assist with any queries we have had and resolved immediately. 5 Star Service All Round !!

We moved into our new house in March 2023 and we are very happy with the house. The build seems to be of a decent standard and now the estate is nearly finished it is a very pleasant environment to live in. The sales ladies Linda and Diane have been extremely helpful from the start particularly in chasing up our snagging list which has probably taken a little longer than expected. However, overall we are very pleased we decided to buy a Mathews Home and as this is the second new build that we have purchased it compares favourably.

We moved into our newly built home 6 weeks ago and the whole process has been as smooth as can be. The house is beautiful and we've only had a few issues that needed to be dealt with such as snagging etc, all things you'd expect from a new build though. Linda and Diane in the Sales team have been a joy to deal from day 1. Dan and Andy who work on site have been super helpful with anything we needed doing, along with the rest of the onsite builders. I cannot thank these people enough really. The Burnham-on-Crouch site is really well built and managed and once the Park has been completed, it is going to look amazing. Thanks all, Chris and Natalie ;-)