Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Find & purchase the best mattresses in the UAE from the trusted online shopping source – Mattress Souq. Call us about our free 10-day trial today!
I experience great service and consultation at the showroom of mattresssouq at business bay. Super happy customer here with the latex mattress I got recommended. No more back pains at night. Highly recommend.
Awful customer service!
I have placed an order for my king size bed from West Elm. The dimensions were not as per the order and the mattress looks smaller from the sides! Surprisingly, when I called to ask why it was not as per my order, the representative said there is no return or change for a costume size mattress without even listening to me!After two hours, they called and suggested changing it, the representative is a big player and manipulative person. He acted as if he is doing me a favour, kept me for two days at home saying his team would come and collect the wrong mattress and change it, they never came and instead everyday that I call to follow up, he changes his word and makes me wait for another day. This took them 5 days so far while he promised 2 days!
I do not recommend this place! Zero customer service
Fabulous mattress consultant
Amazing experience
My third mattress from mattresssouq.
Order 14100
Very bad experience with matresssouq. The mattress that I received seemed of very cheap quality. After contacting many times the customer service to return the mattress, I never managed to get it done, in 2 months. The matresssouq employees I dealt with would never stop lying, telling me they would do it, and nothing happening in 2 months. This is inacceptable. Stay away.
Don not buy from Mattress Souq, matresses received are not as what specified in their web, mattreses receive does not worth 10% of what I paid, they sent latex mattreses of very light weight. In compare with latex mattreses I am currently using since 8 years, the weight are 4 times of the one they sent to me. Mattress souq were contacted but rejected to return them. So do not try to deal with such website.
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