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For more than 50 years, Mavis has helped drivers save on tires and automotive service. Today, more than 1,600 Mavis service centers across 36 states offer tires from leading brands, along with brakes, oil changes, wheel alignments, batteries and other maintenance and repair services. With a broad tire selection, knowledgeable guidance and a commitment to competitive prices, Mavis helps customers find the right tires and keep their vehicles running smoothly.
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5646 Randolph Rd, 20852, Rockville, MD, Estados Unidos
3,8
2 opiniones
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William was knowledgeable, and the team got the job done
Respuesta de Mavis Tire - Randolph Rd
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
During the week of Nov 3, I noticed some type of leakage coming from my two rear tires. The previous week I had new brakes installed at NTB in Rockville. Thinking the leakage might be related, I called the shop on Fri, Nov 7, to make an appointment. I arrived at the NTB shop Sat morning, Nov 8, at 8:00 am. Jim, the manager, was very professional and listened to my concerns. He assured me that they would investigate the issue. About 30 min later, Jim called me from the waiting room and escorted me to the bay area and pointed out that my shocks were the reason for the leakage. He noted he would take about 3 hrs for repair because the parts needed to be ordered. I took Uber home and arrived back at the shop around 2 pm. After about 45 min of waiting, the repairs were completed. Jim noted that a co-worker, Emir, had to fight to get the parts.
Apparently, Emir had to travel to a warehouse in Maryland where the parts were located. However, personnel at the warehouse told Emir they could not sell the part to him because it had to go through their distribution location in Gaithersburg. They further noted he could get the parts on Monday. Emir was persistent and eventually escalated the issue up to the company’s VP. After discussion with the VP, Emir was able to secure the parts.
Emir deserves recognition in going far and beyond to ensure customer satisfaction. I do not think many shops would have gone this extra mile. This is one of the many reasons I will continue to have my car serviced at NTB.
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