THE RIDE, Paratransit I have Given Up
When I report the [relentless] Dispatch mistakes, I receive insulting overly detailed letters from GM, Joel Cook listing every trip taken in 12 months and in all the ways that *I'm* at fault, aka the real problem. Dispatch sends drivers to take me to a doctor's appt. either 1.5 hrs too early (7 min drive) , send Flex Vehicles I cannot access ir egress without causing more damage to my spine. I have never been a Flex rider bc I know my spine won't bend. I've had to cancel so many trips bc of dispatch errors it's not worth it to see a doctor. Drivers go to neighbor's addresses and can't see me 1 block away. I've had to walk home after hip replacement, from homes 2-4 miles away in rain, 109 degree temps all uphill bc driver can't find the pickup location. I've been asked to walk 2 blocks to use so called Door to Door services. In 2924 alone, I had to cancel 12 pickups bc they can't find my TH. I confirm every trip, Scheduling reads back every reservation, but Dispatch does what they want, I'm the least of their concerns. At 72, I need help and will need to buy my own Van with a lift.
18 de diciembre de 2024
Opinión espontánea