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Medecan is a UK-registered private telehealth clinic specialising in cannabis-based products for medicinal use (CBPMs). We provide patients across England, Scotland, Wales, and Northern Ireland with access to specialist medical cannabis prescribing through a safe, structured, and fully regulated clinical pathway. Our team of experienced clinicians includes specialists in pain medicine, psychiatry, emergency medicine, and general practice. Every patient is assessed individually, with prescribing decisions made in line with current clinical guidelines and good practice standards. We support patients living with a range of conditions where conventional treatments have not provided adequate relief, including chronic pain, anxiety, PTSD, ADHD, and neurological conditions. Our process is designed to be straightforward, compassionate, and clinically rigorous from first contact through to ongoing care. Consultations are conducted remotely via video, making specialist access possible without the need to travel. We work with regulated UK pharmacy partners to ensure safe and timely dispensing of all prescribed medicines. Medecan is registered with the Care Quality Commission (CQC) and operates in accordance with MHRA guidelines, the UK Misuse of Drugs Regulations, and the standards set by the UK Medical Cannabis Clinicians Society (UKMCCS).
London, Reino Unido
4,0
11 opiniones
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Just had my first month review after starting the medication. I spoke to the same doctor as at my introduction and as before she was excellent and gave me some advice as I go forward. The whole experience has been handled perfectly with excellent communication . Cant praise this organisation enough particularly as I am elderly and not very competent with IT.
Medecan and the team is actually 6 stars! Mr Terry and his team are all friendly and easy to talk to.. I explained every detail of my experience with no judgement.. I definitely recommend.
Respuesta de Medecan
We are so appreciative of your very kind comments. As a team, we strive to achieve the best customer experience through listening, informing and supporting. Your testament is truly welcomed. Thank you Mert.
Found the video call with the doctor was not intimidating and felt at ease talking with her.
Respuesta de Medecan
A very important observation from you Peter, and we welcome your feedback to highlight this. It's one of the most important parts of the whole process, and let the doctor concerned know of this very positive experience you had with them. Thank you.
I have not received it yet !your carrier company is rubbish ...I did mention on my calls to Mexican that I am never available in a Tuesday ...however on my way to the nearest town I received a message that my delivery would be in 1 and half hours ...I rushed like mad . Felt quite ill then missed the delivery by 2 minutes ...after the rushing around which I find extremely difficult due to my arthritis I was in agony and really needed that prescription!I think I should have a little more warning when a delivery is on its way
Respuesta de Medecan
Thank you for taking the time to share this. We are sorry to hear about the difficulty you experienced, and understand how distressing it must have been to rush to be there in time. As discussed on our call, we are not involved in dispatch or delivery ourselves, as this is managed directly by our pharmacy partner and their courier. We understand their delivery notifications allow the date to be changed in advance if a particular day does not suit, and would encourage using this option where possible. A further delivery attempt has been arranged for today, and our team remains available if you need any support in the meantime.
After. My. Appointment i. Feel. More. Relaxed. + thanks. For. All. Your. Help...
Respuesta de Medecan
We are so pleased to read that. It can be a step into the unknown for many people, however your comment confirms our 'patient centric' approach does work. Thank you!
Having just signed up with medecan, I can say with assurance, that Terry Aylmer-Smith the patient support manager was very helpful in helping me to get the information that I needed. Terry explained this process in a clear and straightforward manner.He was knowledgeable about the business and expressed this in a calm and enabling way and with his help we got everything done really quickly and easily. Terry Aylmer-Smith is a credit to the company.
Respuesta de Medecan
Penny. Very kind words and we're very grateful to read about your experience with Terry. We hope you continue to have a positive experience with us throughout your patient journey - The medecan Team
Respuesta de Medecan
Thank you Jacquiline for your kind words...it means a lot. Regards, The medecan Team
I think the Company is very good and helpful. However l was not prepared for all the internet problems when searching for my medical records! When l finally managed to find and send them there wasn’t enough information in them for the Doctors and l had to contact my surgery, who hopefully have now sent enough information?
Respuesta de Medecan
Thank you Jill for your very kind comment. The Internet can be a minefield sometimes, but you got there in the end and all required details were successfully received. Regards, The medecan Team
Consulting doctor was professional. polite and clear
Respuesta de Medecan
Thank you Michael for credentialing one of our amazing specialist doctors. Its always so important to get positive feedback, which we have passed on to our consultant. Regards, The medecan Team
Still waiting on doctor to prescribe , consultation was great ( Mr Terry ) told him everything about my condition. Will be 5 star when I'm medicated... 6 stars now!
Respuesta de Medecan
Everything is now processed and we await your 5 stars. Thank you too for recognising Terry, our Senior Patient Support Coordinator for the support he provides our enquiring and subscribing patients. Regards, The medecan Team
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