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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have just received my clearance certificate, thanks to Meerkat for your prompt assistance. At first I was wondering if I would be helped because I was scammed before buy another company. But you del... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What made my experience work is that the company is always there and willing to assist and guide through the whole process. I made my profile in 2024 then they told me which debts do I need to pay for... Ver más

Valorada con 1 estrellas sobre 5

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedo... Ver más

Valorada con 5 estrellas sobre 5

They have been super supportive in helping me get all the paperwork sorted(Kickstart). They would also follow up with me which is great :) All reps are super friendly and helpful even my last call, of... Ver más

Información sobre la empresa

  1. Planificador financiero
  2. Servicio de reducción de deuda
  3. Asesor financiero
  4. Institución financiera
  5. Seguros funerarios

Escrito por la empresa

Meerkat is a new generation financial services business committed to making a real difference in the financial lives of our customers, and fast! We offer simple solutions all designed with savings at the heart. We can help you regain control of your debt and get you saving for life's emergencies. Check out our simple solutions and lets get you on your way to financial freedom! You can apply now at www.meerkat.co.za No Paperwork, No Fuss. Debt Management | Credit Life Insurance | Funeral Cover | Savings Plan.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

473 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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4,0

Todas las opiniones

(473)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

After starting to deduct no updates at…

After starting to deduct no updates at all you only get the statements from the company that is deducting.If you have challenges its hard to get help its unlike the first time the want you to join them.The person who were there at the beginning don't even border himself about the service you get.

18 de febrero de 2023
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Respuesta de Meerkat

We appreciate your feedback and have passed onto the team to contact you.

Valorada con 1 estrellas sobre 5

I have asked my status they told me I'm…

I have asked my status they told me I'm up to date the next thing they call me to inform me my policy is lapsed.i asked my statement im still waiting for it. The only thing I did I reversed my last payment because I needed money urgently of wich I know I'll pay double payments

4 de marzo de 2023
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Respuesta de Meerkat

We appreciate your feedback and have passed to the team to contact you.

Valorada con 1 estrellas sobre 5

They just make adjustments all the time…

They just make adjustments all the time on my account. The monthly charge is R350. I iused to stay in an apartment bigger than this one and my total monthly bill for water and electricity was R500 - R580 a month.

8 de febrero de 2023
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Respuesta de Meerkat

Hi Le-anne. Was this review meant for Meerkat? We are a financial services company

Valorada con 5 estrellas sobre 5

Quick Removal from Debt Review

Mrs Hendricks was very help in removing me from Debt Review. Meerkat is quick and efficient in delivery. I highly recommend their services to anybody who is need of their service offerings.

24 de febrero de 2023
Opinión espontánea
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Respuesta de Meerkat

Thanks Garth. We appreciate the feedback!

Valorada con 1 estrellas sobre 5

Meerkat should equip staff with proper tools to perform duties and there's a huge lack of this. A few clients I worked with cancelled their policies but still being debited? Fix your systems!

Management skills is so poor they don't even know what their doing. There's no structure in place everything is just a mess the systems etc. There's no unity and a lack of motivation, I believe you work well if you're being supported

27 de enero de 2023
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Respuesta de Meerkat

Thank you for your feedback. Your employment was terminated for valid reasons.

Valorada con 4 estrellas sobre 5

Great service at reasonable cost

Great service at reasonable cost, involving in every step. Not always available when calling but ensure to attend when opportunity avail.

Recommend.

23 de febrero de 2023
Opinión espontánea
Logotipo de Meerkat

Respuesta de Meerkat

Thank you for your feedback. We appreciate it.

Valorada con 1 estrellas sobre 5

The company is useless

The company is useless. They use SMS as correspondence instead of usual letters to prevent clients from obtaining cover elsewhere as a result of their uselessness

2 de septiembre de 2022
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Respuesta de Meerkat

We appreciate your feedback and have escalated to our service team.

Valorada con 1 estrellas sobre 5

Very bad

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedom handled us way better. I just hope with how you run your business you dont lose customers 🙄🙄

19 de febrero de 2023
Valorada con 1 estrellas sobre 5

I starred the policy in 2018 and was…

I starred the policy in 2018 and was doing good all the years until 2022 when I was told my policy lapsed because of missed payment that I was not even aware of that you say happened in 2021

10 de febrero de 2023
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Respuesta de Meerkat

Thank you for your feedback. We have escalated to our service team who will make contact shortly.

Valorada con 1 estrellas sobre 5

I submitted a claim will all docs…

I submitted a claim will all docs required but i still need to have a proof that my uncle is my uncle

8 de febrero de 2023
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Respuesta de Meerkat

Thank you for your message. We have passed to the service team to contact you shortly.

Valorada con 4 estrellas sobre 5

Service

They attended to my query on time

10 de febrero de 2023
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Respuesta de Meerkat

Thanks for the feedback!

Valorada con 5 estrellas sobre 5

Meerkat was very professional & clear…

Meerkat was very professional & clear on all documents required for the claim.
They ensured me that the money was going to paid within 48 hours and it was done.
I didn't have to stress during my time of grief. I thank them.

10 de febrero de 2023
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Respuesta de Meerkat

Thank you for taking the time to provide this feedback. Sincere condolences for your loss.

Valorada con 5 estrellas sobre 5

Excellent

Very helpful in explaining the cover and giving options that suits your buget

7 de febrero de 2023
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Respuesta de Meerkat

Thanks for your feedback Zanele. We really appreciate it.

Valorada con 1 estrellas sobre 5

Unhappy client and I want my money

I had a policy with Freedom Life Insurance and recieved a message that Meerkat has taken over the policy . First it’s policy increase and secondly they told me my policy has lapse how so I don’t understand because they debit every month . I recieved an sms stating that my policy have been reinstated and in order for me to claim I must pay monthly fees for six month n wait for six months for me to claim . Really not happy with their service it’s not servicing us as it should . Extremely disappointed

26 de enero de 2023
Opinión espontánea
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Respuesta de Meerkat

Thank you for your feedback. We have passed onto our team to look into this and will provide a response in due course.

Valorada con 5 estrellas sobre 5

All of the agents that I have dealt…

All of the agents that I have dealt with have helped myself and my husband superbly. Fadwa Hendricks, Lefa Ntsalla and Khumbula Malgas. I can not express through words how seamless this process has been. Thank you so much to all of you.

5 de febrero de 2023
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Respuesta de Meerkat

Thanks for your feedback. We really appreciate and will definitely share with the team.

Valorada con 5 estrellas sobre 5

Meerkat is tops

Whenever you need assistance they assist you in everything.

5 de febrero de 2023
Opinión espontánea
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Respuesta de Meerkat

Thanks so much for this! We really appreciate your feedback.

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