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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Déjà : Colis qui sent l’arnaque quand on le reçois 4 semaines après. Les produits sont bas de gamme, ultra basic non cyglé. Aucune marque, rien aucune indication ni livret certification prouvant... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love this pillow case and I’m SO glad I bought it. It has made a huge difference to my hair and I’m not waking up with silky hair and not dry, tangled locks. It’s also made a huge differenc... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The sheets pilled SO SO BADLY within 2 uses (the second wash), despite our machine having a special gentle function and using Silvi's own washing strips. Thankfully they were refunded but now the pill... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service was very prompt and the packaging supreme. Regular emails updating postage and free postage. This company offers a superb product. Highest quality materials with a luxury feel. Si... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

Transform your skin, hair and sleep with The Skin Sidekick. Made with silver, our satin and silk pillowcases are designed bacterial-free for healthier skin. Our pillowcases can have 1000x more bacteria than your toilet seat, shown to clog pores and trigger breakouts. Like an invisible forcefield, Argie's silver stops 99.7% of the nasties before they affect your skin.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(291)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

amazing

arrived on time, super soft material. really happy to support an aussie business and happy with the quality of both the sheets and pillow case. have already recommended these products to so many people !!!

8 de mayo de 2023
Logotipo de Argie

Respuesta de Argie

Thank you so much for your purchase and for sharing this, Maddi!

Valorada con 1 estrellas sobre 5

Extremely poor online ordering…

Extremely poor online ordering experience. After suffering for several years with cystic acne, I excitedly ordered 2 of the charcoal silvi pillowcases. Paid and then had a confirmation email. 24 hours later, I received an email from Silvi’s ‘customer happiness’ representative saying that they had sold out of the charcoal covers and didn’t know when they’d be back in stock, so offered me a choice to exchange for a different colour or have a full refund. I really needed the product, so I opted for a different colour that they apparently did have in stock.

A week passed and I hadn’t received any updates on my order, so I chased it up again, only to then be informed that all of their products had apparently been oversold and they didn’t have any in stock. No subsequent emails have even been responded to. This company clearly cares more about money than customers.

21 de mayo de 2023
Opinión espontánea
Logotipo de Argie

Respuesta de Argie

Thanks for your feedback, Emma. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 5 estrellas sobre 5

Fast delivery & and great product

Fast delivery, beautiful, good quality product 👌🏻✨😍 I love sleeping with my Silvi! I have already hand washed with special soap for silk and is easy and it dries fast so I do not miss a night with it 🌙

1 de mayo de 2023
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Respuesta de Argie

Thanks for your review, Maria. Glad to hear that you're happy with your purchase! :)

Valorada con 1 estrellas sobre 5

No stock control

Very, very annoyed. Placed ordered over a week ago. Upon querying today where it is, they have told me they have no stock, don't know when any more will be in and cancelled the order.

Did they not know when I ordered that there was no stock, or could they not have had the decency to contact me to say they could not process the order? They waited until I contacted them. Abysmal customer service.

Very disappointed.

Update - they have asked me to contact them with my concern. I already did that before posting my original review to be told by someone from their "Customer Happiness Team" that "Our items move fast and we cannot control their movement at the warehouse".

So basically, zero stock control. In fairness they have refunded my money, but my point stands - they should have contacted me. How much money do they have from customers who have not contacted them about a missing order?

19 de mayo de 2023
Opinión espontánea
Logotipo de Argie

Respuesta de Argie

Thanks for your review, Lynne. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 4 estrellas sobre 5

Product is great

Product is great, but rather expensive when usually you want 2 x slips. Bought for as a gift for granddaughter. Loves the colour and feel.

14 de mayo de 2023
Logotipo de Argie

Respuesta de Argie

Thank you so much for the LOVE, Julie!

Valorada con 2 estrellas sobre 5

Seemed great but they pill within less than a month

At first I loved my sheets and duvet cover. They were soft, silky, and lovely to sleep in. I sleep warm and they kept me cool and felt clean and airy.
However; I've had them for less than a month and the material has already begun to pill. This makes them feel scratchy and fragile. For the price of these sets, they should be better quality and have better durability. I've washed them in natural, neutral detergents without softner. Hang dry only. This is not a care issue but purely a product defect.

25 de abril de 2023
Logotipo de Argie

Respuesta de Argie

Thanks for your review, Alix. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 1 estrellas sobre 5

It’s nothing special

23 de abril de 2023
Logotipo de Argie

Respuesta de Argie

Thanks for your review. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 1 estrellas sobre 5

Not worth the money.

Not worth the money.
- Took a while to arrive in Canada.
- Competitors have better prices for even higher quality silk.
- The zipper is fragile and about ready to come off.
- The comforter cover that I ordered arrived discoloured and smelling funky. The buttons on the sheet as well are cumbersome and could fall off at any moment - very cheap quality and poor design.
Overall, I wouldn't really recommend this to anyone.

24 de abril de 2023
Logotipo de Argie

Respuesta de Argie

Thanks for your review, Mike. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 1 estrellas sobre 5

I have not received my purchase

I have not received my purchase, nor updates about the delivery progress. It has been almost a month since I payed.

19 de abril de 2023
Logotipo de Argie

Respuesta de Argie

Thanks for your review, Susana. Regarding your concern, we're sorry to hear this. Please email us at hi@mysilvi.com along with your concern and order details so we can assist you further. :)

Valorada con 1 estrellas sobre 5

My order never arrived.

18 de abril de 2023
Logotipo de Argie

Respuesta de Argie

Thank you for your feedback, Lea. We're sorry to hear about your experience. If you still haven't, please reach out to us at hi@mysilvi.com about your concern along with your order number so we can assist you further with this. Thanks.

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