MegaMow Opiniones 358

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Outstanding performance. Great customer service and a team of really polite, friendly people who come and mow. No fuss, no bother, very conscientious. Could not fault them. These people clearly take... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been really happy with the service so far. The team is very flexible and always does a great job. Whenever I have any questions or requests, they respond almost immediately, which I really a... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I used Megamow for six months at a time when I was without a regular gardener. They were very reliable and did a good job on my very mossy so-called lawn, calling every two weeks to give it a cut. For... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

MegaMow have been doing my lawn for years and have been absolutely reliable and helpful. The people who come to mow/strim are always willing to answer questions and listen to what I want - for example... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de jardinería
  2. Jardinero

Escrito por la empresa

MegaMow provides a reliable, regular mowing service for busy people who value their free time and have better things to do than cut the grass week in, week out. We offer a professional grass cutting service in Ashtead, Crowborough, East Grinstead, Epsom, Haywards Heath, Horsham, Redhill, Reigate, Sevenoaks, Tonbridge, Tunbridge Wells & Uckfield.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

358 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

They should be called Mega strim they…

They should be called Mega strim they don’t have a phone number so you can’t phone them

20 de julio de 2024
Opinión espontánea
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Respuesta de MegaMow

Hi Mark,

Thanks for your feedback, it's useful to know and helps improve our service further.

Sorry if the team used a strimmer rather than a mower to cut the lawn, this can sometimes be due to access restrictions but I will of course check and request they use a mower wherever possible in future.

Whilst we don't have a direct line to call in, we will always respond to any email queries within the working day 🙂

Thanks for your valued custom - we really appreciate it!

Rob

Valorada con 5 estrellas sobre 5

MegaMow Review

Everything went to plan. The lawn is already looking much better.

2 de julio de 2024
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Respuesta de MegaMow

That's great to hear, thank you for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Quick, efficient and friendly

My first cut was quick, efficient and the young man was very nice and friendly. I had over-estimated the size of my lawn so now paying less!

3 de julio de 2024
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Respuesta de MegaMow

Thank you Helen, we are pleased to hear you are happy with our service.

Valorada con 5 estrellas sobre 5

Lawn

Very nice friendly chap ,worked well

25 de junio de 2024
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Respuesta de MegaMow

Great, thank you!

Valorada con 5 estrellas sobre 5

First experience

It's a sad fact of the times that one is surprised when someone turns up when they say they will and does a good job. I've had to give up lawn cutting for a while due to a health issue and responded to a flyer through my letterbox. As promised, a very polite and local young man turned up the next day very promptly. We briefly walked around my garden and he reassured me that there would be no problems. 90 minutes later all done. An excellent standard of work.Well done to Megamow for spotting a need and providing the service.

27 de junio de 2024
Opinión espontánea
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Respuesta de MegaMow

Thanks Mike, we are glad to be able to help you.

Valorada con 5 estrellas sobre 5

Excellent service they do as they say

I cannot fault the service at all from the initial query on “could they cut the grass this week?” to the follow up emails and the grass being cut.
Billy did turn up the next morning as promised, he is a lovely guy, clean, polite and listened. He has done an excellent job and it already looks better than it has in a long time.
Customer service were also great, my questions were answered and follow up emails received in a timely manner.
I cannot fault any part of the service, and have no hesitation recommending MegaMow.
Having them take care of the lawns going forward will make life easier for me and one less thing to worry about. I just wish I had used them sooner!

Thank you Billy, Lisa and Rob
Excellent service all round.

Jacqui

26 de junio de 2024
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Respuesta de MegaMow

Thanks Jacqui, we really appreciate the feedback.

Valorada con 5 estrellas sobre 5

What a great initiative!

What a great initiative!. Since we moved to the area we have had trouble finding a reliable and regular gardener. The lawn is always our top priority. Now that we have this service in place we can enjoy our garden always looking its best. They arrive every two weeks and are done in less than 30mins. We have a side access so they do not need one of us to be around. Just drop as an email letting us know they are coming.
Most of all, it is now much cheaper than employing someone by the hour/job!.

Highly recommended.

26 de junio de 2024
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Respuesta de MegaMow

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service.

Valorada con 1 estrellas sobre 5

Very unreliable service and…

Very unreliable service and disappointing customer service. Was expecting my first cut yesterday which I paid for and scheduled weeks ago and the company didn't turn up. No phone call or even a number I can ring them on. I rec'd an email at 8.20PM saying they ran out of time and can't come and they will come the next day. Unacceptable for them to assume they can just turn up whenever they want without checking it's convenient and even more unacceptable for them not to turn up when they've been paid to turn up. I have not been offered any compensation for the missed cut either so just not happy with MegaMow service.
The introductory free cut was good, however, if you don't sign up for regular weekly or biweekly cuts they charge you for the free cut and they are quite expensive. (45 minutes work was £44)

20 de junio de 2024
Opinión espontánea
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Respuesta de MegaMow

Hi Elizabeth ,

I'm really sorry to hear about your recent experience. That's certainly not the reliable service we pride ourselves on delivering and can only apologise for letting you down.

Our Quality Manager is looking into this and will be in touch shortly to get it all resolved. Rest assured, we will get this sorted for you and happy with the MegaMow service.

Best wishes,

Rob

Valorada con 1 estrellas sobre 5

They turn up when they want to turn up

They turn up when they want to turn up. If it's not convenient and you rearrange, they will still turn up when you asked them not to. I'm new to the service and can't say I'm impressed. The guy who cuts the lawn is good but not the customer service.

19 de junio de 2024
Opinión espontánea
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Respuesta de MegaMow

Hi Chris,

I'm very sorry to hear this but thanks for letting us know. We take our reliability really seriously but clearly we've let you down here. This is even more unfortunate, given you're new to us and haven't yet experienced our usual standard of service. I am however glad to hear you're pleased with the team's lawn cutting 🙂

Our Quality Manager will be in touch very shortly to find out what's gone wrong and get it rectified for you straight away.

Huge apologies again but thanks for your honest feedback and bearing with us whilst we get it sorted for you.

Best wishes,

Rob

Valorada con 5 estrellas sobre 5

Great service

Great service, very happy. Thank you

14 de junio de 2024
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Respuesta de MegaMow

Thanks Brad - we're glad you're pleased with our service!

Valorada con 5 estrellas sobre 5

Good experience- have recommeded!

I have had a good experience so far. Trial cut was done the next day for free as promised. Every other week they turn up without fail and mow the lawn. If I do not like the cut (only happened once), I contact them with pictures and let them know and they take care of it and listen to my concerns. They are responsive and always reply to my emails. I have recommended them and will continue to do so. Only negative is the communication is only via email and sometimes would be quicker to call in but can't. I guess that is the case with a lot of providers these days so not a deal breaker for me.

Thanks!

3 de junio de 2024
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Respuesta de MegaMow

Thank you for leaving us a review - we're glad you're pleased with our service!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Team are quick and tidy. Any issues always resolved. Thank you for taking care of my gardens.

30 de mayo de 2024
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Respuesta de MegaMow

Our pleasure Jane - thanks for the brilliant review!

Valorada con 4 estrellas sobre 5

Really good first experience of this company

Megamow administration rearranged the day and time of my first cut to suit me. Michael who cut the lawn was polite and informative, explained exactly what he would do, worked hard and ensured that he cleared up. I have rated it 4 star rather than 5 as it was only the first cut of a subscription and therefore early days

23 de mayo de 2024
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Respuesta de MegaMow

Thanks Nicky - we're glad you're pleased with our service so far.

Valorada con 5 estrellas sobre 5

We would like to say how delightful and…

We would like to say how delightful and considerate your operatives have been since the new season started.

They have both have been hard working and friendly over the past few weeks and a credit to your company

25 de mayo de 2024
Opinión espontánea
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Respuesta de MegaMow

This is lovely to hear - thank you for taking the time to leave us a review.

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