Subscribe at your own risk
Subscribe at your own risk. They have only 1 try if rendering before you can ask for a refund after subscription. Their policy says if you use more than 10 credits then no refund. Each rendering costs 10 credits. Thus if you use 20 credits, i.e. 2 try of rendering, then no refund is permitted. This is absurd and false advertising. Your app has flaws and I kept trying to generate the outcomes I wanted but couldnt because your app is still in infancy stage. Therefore, I should get my full refund. Thank you.
Respuesta de Meltflexai
Hi,
We saw your message to our support team where you mentioned that you would post negative reviews about us because we couldn't issue a refund.
We understand that this is frustrating, and we're sorry the situation didn't meet your expectations. However, as explained, your subscription credits were already used. Once a customer has substantially used the service, we can't provide a full refund, as that wouldn't be sustainable for our business.
To help new users evaluate the tool before committing, we provide one free generation so they can see how it works before subscribing. We do this because we want people to subscribe only if the tool is a good fit for them—we're not trying to trick anyone into paying.
Since your subscription was actively used and most of the available credits were consumed, we're unfortunately unable to issue a refund in this case.
We appreciate your understanding and wish you all the best.
