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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Was really annoyed to be woken up by MePACS at 6.00am this morning, reminding me to press my daily call button. My reminder has always been set for 9.30am. According to MePACS'customer care there w... Ver más

Valorada con 1 estrellas sobre 5

I would rate your service as zero, from the time the purchase request was made months ago from Care Connect on my mothers behalf we still do not have the pendent or the set up. I understand lock-... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm thankful for the MEPACS service as it gives me more confidence when I'm out and about with my Mobile Mepacs, as well as at home in my garden, etc, and especially at night. I've always found the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy installation. Helpful staff. Reliable products include key safe and mobile alert button with GPS and sudden fall detector. Reassuring to have daily check in rather than just monthly. Home pendant... Ver más

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Farmacia

Escrito por la empresa

The MePACS personal alarm is a 24/7 service responded to by trained professionals, based in Australia. In an emergency, a simple button press will activate the alarm, and our response monitors will talk to you through the alarm to assess the situation and arrange for help. Night or day, we provide a vital service and peace of mind to our clients and their families.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

568 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

SECURITY

SECURITY - how super to have MePACS on your side. Inside or outside, I feel so secure knowing that in times of health related stress, simply with the press of my MePACS button, assistance is rapidly forthcoming. Truly a great relief, especially if you live alone. A super team, ready to assist anytime day or night.
A service for which I am truly grateful. Thank you to all the MePAC team. 👍😀

30 de marzo de 2021
Valorada con 5 estrellas sobre 5

I have given an excellent rating…

I have given an excellent rating because the service I have received from MePACS since joining with them has been extremely efficient. The staff I have spoken to have been pleasant and very helpful. I live on my own and feel safe at home with the pendant. Moreover, I feel both safe and secure with the mobile unit.

30 de marzo de 2021
Valorada con 5 estrellas sobre 5

No problems .

No problems .
I have not needed help.
I have only needed to check in monthly. Always pleasantly received.
My sight very poor this am so I can hardly see what I am typing or reading..
Edith Joy

30 de marzo de 2021
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Respuesta de MePACS

Thank you Edith!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Friendly and helpful responses.

I haven't had to use MePacs for an emergency as yet but I find the staff friendly and helpful when carrying out the tests.

30 de marzo de 2021
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Respuesta de MePACS

Thank you Bata!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Swift Response

Whilst sleeping the button was some how activated and all the named connections responded I realised then how precious the program was. Thank you so much.

29 de marzo de 2021
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Respuesta de MePACS

Thank you Marilyn!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

A peace of mind service.

A peace of mind service.
Friendly and helpful staff.

29 de marzo de 2021
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Respuesta de MePACS

Thank you Norma!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 4 estrellas sobre 5

Very helpful the only time we needed it

Very helpful the only time we needed it
Good to know there is help at hand when you live alone

29 de marzo de 2021
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Respuesta de MePACS

Thank you Maureen!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Wonderful Support

Wonderful efficient contact and support for many years. Being with MePacs gives me and my wife confidence that support is at hand 24/7.

27 de marzo de 2021
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Respuesta de MePACS

Thank you Alan!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Excellent service thank you.

Excellent service thank you.

Bruce Lyons.

26 de marzo de 2021
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Respuesta de MePACS

Thank you Bruce!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

My husband & I only called on MPACS…

My husband & I only called on MPACS twice in last 5 years. We were happy with the quick response as on both occasions it was night time.
The monthly checks of our button alarms is a good idea however sometimes the response is slower than we would like. The response staff are always helpful & cheerful.

25 de marzo de 2021
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Respuesta de MePACS

Thank you Stephen and Ann!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Mepac may just save your life.

Had cause to use my alarm twice during month of February. Each time response was very quick. My emergency contacts were notified with such speed so were able to help me with my crisis on both occasions. I can highly recommend to anyone, who are thinking of getting a personal alarm, to get one asap. They (Mepac) may just save your life.

25 de marzo de 2021
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Respuesta de MePACS

Thank you Yvonne!

It is unfortunate to hear that you had two medical emergencies in such a short time, but I am glad to know that MePACS was there to help you when you needed us. Our team prioritise your safety and ensure you feel safe and supported.

We appreciate your thoughts on the MePACS service.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

It works each time I press the button…

It works each time I press the button so what more do I want????

25 de marzo de 2021
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Respuesta de MePACS

Thank you Beverley!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Timely response to press button request in emergency

I had occasion to contact MEPACS by my press button early in COVID year with a suspected chest infection. The contact person was swift in getting an ambulance, contacting my next of kin and my residents' coordinator at our village.

On my return from an overnight stay in hospital, I received a phone call from them to make sure I was well and satisfied with the response.

This is not the first time I have had an emergency. Each time there has been brilliant coordination by MECPACS.

25 de marzo de 2021
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Respuesta de MePACS

Thank you Gina!

It is unfortunate to hear that you had a medical emergency, but I am glad to know that MePACS was there to help you when you needed us. Our team prioritise your safety and ensure you feel safe and supported.

We appreciate your thoughts on the MePACS service.

Take care,

Alayna from MePACS

Valorada con 3 estrellas sobre 5

IT TAKES TOO LONG FOR A RESPONSE

I JUST THINK IT TAKES TOO LONG TO ANSWER THE HELP BUTTON, I CAN BE WAITING FOR A RESPONSE FOR MORE THAN 30 SECONDS OR MORE. I WILL NOW MAKE A MORE ACCUTATE ASSESSMENT, THATS MY ONLY CONCERN RESPONSE TIMEW IS VERY POOR.

24 de marzo de 2021
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Respuesta de MePACS

Hi Ross,

Our 24/7 emergency response team are guaranteed to answer within 2 minutes and provide support in a medical emergency.

We will always have someone there to respond to you, as opposed to waiting much longer or not even receiving an answer at all from an autodialler alarm.

Having a real person on the end of the line able to assess the situation and call the most appropriate help at the time really does make a difference.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Help when needed

I love it that I have help on my wrist for any emergencies.

24 de marzo de 2021
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Respuesta de MePACS

Thank you Elizabeth!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 2 estrellas sobre 5

I don't want it

24 de marzo de 2021
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Respuesta de MePACS

Thank you for your response Betty.

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

Always prompt reply to activating…

Always prompt reply to activating pendant, either for checking but mostly when I set the alarm accidentally. Polite reply appreciated.

24 de marzo de 2021
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Respuesta de MePACS

Thank you David!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

I am really grateful to have the Mepacs…

I am really grateful to have the Mepacs alarm system.If I forget to press the button of a morning, they always send me a message to do so...sometimes they even phone me to find out whether I am ok.I also wear their wristband and try to remembe r to check is once a month.Cecily Ski. (excuse typos)

23 de marzo de 2021
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Respuesta de MePACS

Thank you Cecily!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

Valorada con 5 estrellas sobre 5

No problems

No problems. I had to get help last year and the response was prompt

23 de marzo de 2021
Logotipo de MePACS

Respuesta de MePACS

Thank you Don!

We appreciate your thoughts on the MePACS service and hope you continue to feel safe with us.

Take care,

Alayna from MePACS

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