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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Mercato' Extra Madonna dell'olmo Cuneo...non risponde neanche all'email.Comprato formaggio a fette selex scadenza 01/08/26...dopo una settimana con la confezione ancora chiusa è ammuffito.Lo riporto... Ver más

Valorada con 2 estrellas sobre 5

Mercato uses Eastern time in Chicago, which uses Central time. Ask for delivery 3-4 pm, and someone arrives 2-3 pm. Computers usually know real local time! Can you not fix that? Further, I have... Ver más

Valorada con 1 estrellas sobre 5

Reparti confusionari, con scaffali (davanti banco gastronomia) che intralciano il passaggio delle persone. La cosa peggiore, sono le code alla cassa, 2 casse aperte, vicedirettore mai presente per sma... Ver más

Valorada con 1 estrellas sobre 5

Nothing works.Markets that use Mercato lose out because the "place order" button does not work and one has to redo the order over and over until giving up.I tried 4 times with 2 browsers. Ridiculous... Ver más

Información sobre la empresa

  1. Servicio de entrega de comestibles

Escrito por la empresa

Now delivering locally in Manhattan, Brooklyn, and Queens. We also ship nationally in the U.S!


Información de contacto

  • Madison Avenue 79, 10016, New York, Reino Unido

  • mercato.com

1,4

Muy malo

TrustScore: 1.5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(222)

8 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Mercato provides superior service

I began using Mercato to deliver food from the Produce Station shortly after activities became limited because of the pandemic. Each delivery, and there've been many, were right on schedule with care for how the packages are handled as well as awareness for health safety.

17 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can’t say anything but great service…

I can’t say anything but great service with respect to:
1) ease of ordering
2) Great shopper(s) as produce was picked better than I can do in person
3) Delivery was on time
4) Items were packed appropriately to ensure no bruising of vegetables.
5) Saves me the time of driving and shopping.
Thank you Mercato!

14 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thankful mama

I have a toddler that still likes to put everything in her mouth, not good considering how things are! It was such a stress free way to shop! The store called me to ask about some brand substitutions and to double check if I wanted 1 banana or a bunch of bananas. It was ready for pick up when I got to the store, they brought it right to my van.

14 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Convenient & Less Exposure

During this crazy time, this is an easy and convenient way to place grocery orders to minimize exposure to covid especially for those who may have compromised immune systems or fearful/anxious. Even though I did not have my order delivered, I was in and out of the store within minutes. Thank you.

14 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a good first impression.

One of the reasons that I decided to use Mercato was because of its excellent reviews; however, I must confess that my first time, and perhaps last time using them was not a pleasant one. First of all, my delivery was scheduled between 9-10a.m. and it did not arrive to my house until 11:30 a.m. - so obviously my daily schedule had to be arranged. Also, I was charged for several items that I never received.

10 de diciembre de 2020
Opinión espontánea
Logotipo de Mercato

Respuesta de Mercato

Hi Ish,
Thank you for your feedback. I'm so sorry to hear about this dissatisfactory experience! This is absolutely below our standards. We understand the importance of a delivery being on time, and completed. I do see that we issued a credit and a full refund for the missing products. We do hope you'll give us another try. Please feel free to reach out to me if you need anything at all and I hope you do give us a second chance to elevate your experience.
We appreciate your candid feedback.
Thanks!
-Saida S.

Valorada con 5 estrellas sobre 5

I've used Mercato a couple of times and…

I've used Mercato a couple of times and it is a great experience. Mercato is a simple to use site with a great layout, and excellent options to support local shops. Communication with the markets/shops has gone well and in case there is need for substation (which hasn't happened yet) you can put in some notes.

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Support Small Businesses with Mercato

I've used Mercato a couple of times and it continues to be a much better experience than with other big box retail shopping/delivery services. Mercato has a great selection of local shops with fresh food options. I've been able to add specific notes on items in my list and the shopper has always paid attention to get me exactly what I was looking for. Especially during this challenging and uncertain time for small businesses I feel really good about supporting my community and still getting exactly what I need to keep sane at home.

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great and seamless delivery app

I ordered birthday cakes through mercato and the whole process went super smooth. I was very impressed and actually thought it was more user friendly than the usual apps that you would use delivery for. I will definitely use again.

7 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lots of choices

I usually order a couple of times a month and love the variety of places to shop. Especially love the Chinatown grocers available.

6 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and selection

Mercato has been a great option during the pandemic to keep purchasing from our favorite small businesses. Great selection and customer service. In the very rare times something was wrong with our order, it was quickly corrected.

6 de diciembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Mercato is a great resource during…

Mercato is a great resource during COVID, and has many excellent food options through its service.
I don’t love the customer service though, I find it slow and many times not on point.

3 de diciembre de 2020
Opinión espontánea
Logotipo de Mercato

Respuesta de Mercato

Hi Nathalie,
Thank you for your feedback! We appreciate your kind words. However, I'm so sorry to hear that you have had unsatisfactory customer service. This is definitely below our standards and I would love to rectify this for you. We are constantly working on improving our customer's experience and candid feedback like yours makes this possible. Please reach out to us at help@mercato.com and I would be happy to speak further.
Thank you!
-Saida S.

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