Mercedes-Benz Opiniones 

OMG they are the worst company. I have two merecedes benz and EVERYTIME I am due to take it in to Synter they ring and cancel the appointment. They don't have a courtesy car, their ramp is broken, they are overbooked, they've run out of brains. They are absolutely totally and completely crap on every single level of customer service, and I will never ever buy a Mercedes again, I now have a car due a first MOT that cannot be driven(Even though mercedes had it three weeks ago for warranty work and failed to do the MOT) Never buy a Mercedes and NEVER use Synter

Ordered a new eqb350 premium plus from MK ,UK. When we received the car, many of the features were taken away. When we asked the dealership why the features were taken away and why we were not informed, their response was they don’t know and if we have a complaint , we need to contact head quarters. I emailed the head quarters and it’s been more than one month and no response what so ever. It’s so disappointing despite waiting for 6 months since placing an order, we haven’t received what we ordered. Customer service is rubbish. None of the staff are competant. Many errors in figures occurred as well while placing the order. Will return the car as soon as pcp agreement ends and never again buy a Mercedes.

We bought a brand new Mercedes GLA45 AMG.
8 years on a rear suspension spring has snapped.
You can’t buy from anywhere…..even Mercedes. Mercedes stopped making them from 6 years of age.
How pathetic. 52k for a car that’s useless.
Mercedes gets a big middle finger.

have never experienced such poor service from a luxury brand like Mercedes-Benz, especially at the Watford branch. From the start, it has been a complete nightmare dealing with Jake Edwards and the service team, who seem to lack both competence and care for their customers.

I took my Mercedes GLC in because it’s still under a 12-month warranty and was having issues with the start/stop function. Jake assured me they had checked the battery and that everything was fine. But guess what? The start/stop feature wasn’t working as soon as I drove off. To make matters worse, I was promised that the shock absorbers would be changed during this visit, and surprise surprise—they weren’t.

So, I took the car back for a second time. This time, they apologized, changed the shock absorbers, and charged the battery. The start/stop function worked for exactly three days before failing again. Now, the Mercedes app shows my battery as only partially charged. I had asked them to just replace the battery, following advice from another Mercedes dealership in Newcastle, but Jake refused, saying it would be wasting their money if the battery wasn’t the problem. Well, guess what? I’m the customer, and I’m not here to help you cut costs on a car still under warranty! This is unacceptable.

The radiator fan has also been an issue since I bought the car from Mercedes Newcastle, making a ridiculously loud noise. During my visits to Watford, I brought this up multiple times. First, they dismissed it as “normal,” then they actually bothered to check it during the second visit but claimed there were no problems. And yet, the fan is still making the same loud noise now that I have the car back! I specifically asked them to replace the fan, and they flat-out ignored my request. Unbelievable!

I am beyond frustrated and disgusted with the complete lack of service and care I have received at Watford Mercedes. They don’t listen to their customers, they don’t follow through on their promises, and they clearly don’t care about resolving ongoing issues with their vehicles. I will NEVER buy another Mercedes again and will be advising everyone I know to avoid both the Watford branch and the brand altogether.

Save yourself the headache—go elsewhere. The service here is a disgrace to the Mercedes name.

I was incorrectly charged an exit fee on a service plan. I disputed this charge and expected them to carry an investigation. Their serviceCare department closed my complaint without thoroughly investigating the issue. When I informed them to investigate if my terms and conditions document was sent to me they did not do this. They closed my complaint and sent me a general copy of my T & Cs. They directed me another complaints department. This issue lasted over eight weeks. I got no complaints handling procedure. I made over 30+ calls because no one took any ownership and kept me updated. I was then informed the complaint was closed and they were not financially regulated. I got directed by the workshop to reach back to the Customer service department although they had already confirmed they would not deal with the issue. When I contacted them they said no complaint had been raised with the showroom and could not help me. It’s disgusting how you treat your customer and get away with mishandling complaints. I regret joining Mercedes. Still nine weeks later and no resolution to my complaint. To think this company could not amicably resolve my issue and made no attempt to do so is poor.

A CAR UNDER WARRANTY IS THE SAME AS A CAR WITHOUT WARRANTY, STRATFORD MERCEDES AND CUSTOMER SERVICES DO NOT CARE ABOUT ISSUES ON YOUR VEHICLE WHICH SHOULD BE COVERED! SAVE YOUR MONEY AND DO NOT BUY A MERCEDES VEHICLE.

I WILL BE TAKING MY COMPLAINT FURTHER TO MOTOR OMBUDSMAN AND RECCOMEND YOU TO DO THE SAME IF NEEDED!

If there was an option to leave zero stars this would be an option. The customer service is shocking and neither the Salisbury Branch or Head Office care about their customers. Car purchased in January and the brake warning light came on not long after the purchase. Numerous emails and calls to the branch to be told they are not willing to help! This is now an ongoing complaint as I've been called a liar when the evidence is in black and white with the MOT and Service to prove the full checks prior to purchase where not undertaken. Avoid Mercedes Salisbury - they have my money so why should they help now!

Mercedes Customer Service don’t Care. We have there breakdown cover And we were left STRANDED IN FRANCE WITH OUR CARAVAN As our GLE Broke Down and they REFUSED TO HELP.

BEWARE BEWARE,!!

Absolutely shambolic service you give Mercedes Benz. You are a thief and loot people in the daylight. Get a grip on your dealerships. Absolute disgraceful show from Mercedes Benz of Gatwick.

I an another unhappy Mercedes customer. Bought E class brand new from Plymouth Dealership in Dec 2016, always serviced by the dealer and done only 35000 miles. Suddenly the break system (SBC) failed. I checked online and I am not the first one with this problem.
It is big risk we take to drive a car where breaks can fail suddenly without any car accidents. I requested a goodwill repair as the product failed without any fault of mine. The dealership sent a one line formality information to head office with wrong information that the car was bought from unauthorised dealer making my case weak from the start. They made it sound like a big favour offering me a car not like for like. Overall it appears that the staff is not bothered at all about whether you come back to Mercedes or not.
I am never going to buy Mercedes again largely because of my experience with Plymouth dealership. I will be taking it further as I feel law should not allow selling cars which can’t guarantee reliable break system.

I recently took my car to Mercedes Benz Preston and have had the most awful experience.

I took my car for a diagnosis and fix. The communication was terrible from start to finish. I was advised my car was ready for collection, only to get another call when i was already on route saying that the part they had fitted had not fixed it after all.

The second diagnosis then flagged another issue that they wanted £1,5k to fix, on top of the £500 they already wanted for the part that didnt fix it and the diagnosis. I politely declined and went to pick my car up. On collection my car started making a really loud noise, I took the car back and they advised its because its hot out... which i knew was just an excuse, they didnt even bother to take a look.

I have taken my car to another garage, it turns out Mercedes had left all the sensors and pipes unplugged from the work they had done which was causing the noise. They also fixed the original issue that I had taken it to Mercedes for, within 2 hours and charged me £400.

Absolutely disgusting service for what they are charging.

Could not be happier. Attentive service, quick and got the job done without any issue or delay. If we could give them a 6 star rating we would.

Mercedes Benz are by far the worst company I have ever dealt with.

I purchased an EQA 250+ Premium Plus in August 2023 from their Northampton branch, the day I picked it up, I had a whistling coming through the car every time I exceeded 50mph.

I reported this within the first week of having the car, it took multiple visits for them to fix it, finally in November it seemed that everything is working.

However in January the Active Braking Assist slammed the brakes on when there was nothing around me, The car went in, they couldn't diagnose it.

The car came back to me as no fault found, it did it again, but also the parking sensors starting going off randomly. it went back in again, 4 weeks later, still no diagnosis.

The car came back to me again and then my cameras stopped working, I recorded it and sent it in, it went back to the garage, still no diagnosis, I get the car back again. I record the sensors going off randomly when there was nothing around me, I record evidence that my headlights weren't dipping correctly. Yet the complaint wasn't upheld because I couldn't illegally record the car braking while I was driving. Even though I have witnesses.

The complaint goes to the Ombudsman, but Mercedes have not included all of the other faults as part of the same fault, so because they cant see that the car is taking the brake away from me they won't honour the complaint.

So now I have a 58,000GBP car that I can't get rid of, I asked for them to cancel the finance and they want me to pay 19,000GBP to cancel it.

According to Mercedes my car, that has done 4,000 miles has no scratches, no damage to any part of the car, has lost a grand total of around 30,000GBP in value.

They have no consideration for the fact that the car is dangerous and it's braking caused a Lorry to swerve out of the way of me, which if it wasn't for his reactions it could have been a whole lot worse. They just want me to stick with a broken, useless car and pay them a total of 31,000GBP for the pleasure of it.

I physically hate the company and once I find a way out, I will never deal with this pathetic company again.

I would really think twice about purchasing Mercedes if I were you, they live off of their brand from the 90s and the 00s, when they were actually a good company.

I have owned BMW, Peugeot, Audi, Ford, Toyota, Nissan, Citroen and VW, all of them have better service and quality than Mercedes.

Pathetic.

The Mercedes-me app has not been working ever since I bought my brand new EQS in March 2024. MB keep telling me its a known problem and their engineers are working 'day and night' to resolve the issue, but can't give me a time frame for resolution! Only speaks to the caliber of their engineers!

Avoid! There are a lot of better (and cheaper) options out there. Don't buy white elephants!

ChatGPT

Booked car for service at derby mercedez dealership, they did not do service properly when questioned with evidence became very difficult and arrogant, the service manager insulted my intelligence and spoke me in very aggressive manner when i continuously explained my concerns and the risk the put us through he half heartedly agreed to complete service as it should have been . After they did ?? what they said they were going to do when requested confirmation they refused to give any paperwork to say they corrected the service as they should have. Considerring brand new mercedez my experience was quite scarry and unwanted Derby mercedez looked for arguments and behaved very dangerous by not changing the break fluid as they should have , please avoid mercedez derby and mercedez nottingham . Mercedez customer service head office were even worse when raised concerns . It felt like mercedez beleave mercedez buyers have got more money then sense and will be gulable to anything they say - mercedez customer service in my experience and my colleagues experience have the same attitude write this professionally
ChatGPT
Certainly! Here's a more professionally written version of your experience:

I recently booked my car for a service at the Derby Mercedes dealership, and unfortunately, the experience was highly unsatisfactory. Upon realizing that the service had not been performed properly, I presented evidence and raised my concerns. Instead of addressing the issues professionally, the service manager responded in a very difficult and arrogant manner, insulting my intelligence and speaking to me aggressively.

Despite my continuous efforts to explain the risks their negligence posed, the manager reluctantly agreed to complete the service as initially promised. However, after supposedly rectifying their mistakes, they refused to provide any documentation confirming that the service had been properly completed.

Given that this involved a brand-new Mercedes, the entire experience was quite alarming and unwelcome. The staff at Derby Mercedes seemed more interested in arguing than ensuring customer safety, especially by failing to change the brake fluid as required.

Furthermore, Mercedes customer service at the head office was even less helpful when I escalated my concerns. It felt as though Mercedes believes their customers are gullible and will accept subpar service without question.

Based on this experience and similar accounts from my colleagues, I strongly advise avoiding both the Derby and Nottingham Mercedes dealerships. The overall attitude and customer service provided by Mercedes have been exceedingly disappointing.

I would like to express my gratitude to Janet hay my service advisor appointed to me for my cars service. Janet went out her way to make sure I was updated & had the car cleaned, so thank you to the valeter as it was a great job and shine. I can understand why Janet’s desk has so many cards, I’m sure she’s ran out of space , thanks again Janet, I’ve took your card to recommend to family and friends of mines. A credit to the Mercedes Benz name.

I purchased my Mercedes this year in March which has a faulty locking system. One morning when taking my two year old to nursery, the locking system failed and locked my daughter in the car. Mercedes carried out a diagnostic test which confirmed the was a fault with the sensor. I am very disheartened with the whole situation as Mercedes has not come up with a solution to how they endangered my daughter’s life. I was offered a replacement vehicle which I still not got and I am now having to use a faulty car in this heat where the locking system keeps failing endangering my daughters life if she gets locked in the car again.

Bought C43 in 2021 on 3-year ServiceCare plan.

Turns out that the dealership booked in 4-year plan instead without confirming with me and Mercedes say I was bound by something I never agreed to. Cancelled the plan as I am not interested in having a Mercedes again and because of the bad experience from Crawley Branch that sold me a £30k car with wielded wheels...

Anyway, they say that in addition to the servicecare, I now owe them a cancellation charge and an additional £250 as the service was more expensive than expected. I asked to see the invoices in question and still awaiting them after 2 weeks of liaising with their useless credit control as they think an invoice showing the service charges is enough, but not justifying why I need to spend an additional £250.

The joke is really on them since I am the decision maker for a company that is looking to lease 50+ cars for the sales force in the next 3 years in the UK and guess what brand will not be considered...

It doesn’t matter how much you spend on a brand new car, once you leave the showroom they do not care in the slightest, you are absolutely on your own.
Mercedes assistance 24 hours to attend.
Told to attend today at Mercedes and sent away.
I will not buy Mercedes again.