Mercedes-Benz Opiniones 

Where to start with this. I purchased a Mercedes Benz A class A180 AMG line for my son as his first car when he passed his test 2 years ago. It was 3 years old and had only done 8000 miles.

The gear selector snapped at 20,000 miles and now the rear sub frame is fractured and has come apart at 35,000 miles which is unheard of and very, very dangerous. I don't know what they make these cars out of now but i have never come anything like it in over 25 years of motoring. I took the vehicle to Mercedes on both occasions and they simply dismiss you and do not want to know. They are known for making defective sub frames but they never advertise these recalls which is very sly.

When i called them about this subframe issue they said that they would inspect it and fix it as a 'goodwill' gesture if it hadn't previously been welded (which it hasn't). However they have just come back to me saying they won't consider fixing it and that it must have been in an accident (which it hasn't).

I am absolutely fuming, and I will be taking my case to the Ombudsman. I am disgusted by my treatment by Mercedes Benz and myself of my family or friends will never purchase one ever again.

Mercedes Benz After-Sale Stratford staff and technicians has been wonderful and resourceful in handling my vehicle repairs and the MOT test with ease. I am very grateful for all arrangements from advisors at the reception most especially Arthur. Joseph ever ready assistant, Assad quick arrangement of Bumber finance to clover part of the repairs cost and Kerri’s
that worked on my vehicle providing highly technical services as quickly as possible. The MOT Test carried out with excellent result in a very simplicity way. Thank you all for your wonderful service and support.

Most unreliable car I’ve ever owned in 43 years of driving. After multiple NOx sensor failures and Adblue issues , Mercedes have the audacity to email me and state “ As a manufacturer, we are committed to providing products of the highest possible quality, not only in terms of design and performance but also durability and longevity. It is therefore very disappointing to note the NOx sensor failure you have experienced.”
I would have hoped that longevity meant that their highly overpriced NOx sensors would last longer than 20,000 miles but obviously I’m misunderstanding the situation here. The complete emissions system in their diesel cars in not fit for purpose. The first time this happened my car was off the road for weeks as they were replacing so much sensors there was a Europe wide shortage of them ! “Highest possible quality” , got to be joking.

Lying about having to use official mercedes garage for services otherwise it voids warranty then when asking for more help, she put the phone down.

YOU DONT HAVE TO USE AN OFFICIAL MERCEDES GARAGE, JUST A VAT REGISTERED GARAGE AND OEM PARTS!

Had an 8 year old Alfa Romeo. Turned out far more reliable than a 2 year old Mercedes E Class estate. Bought under warranty from main dealer. Have had it maintained by Mercedes. In spite of this, within the first 50,000 odd miles, it’s needed £7- £8,000 of repairs. Eight thousand pounds. Sat nav stopped working and needed replacement. The actual boot stopped working and needed replacement. Differential leaking and needed replacement. The entire AdBlue system needed replacing. Then the entire suspension collapsed. Twice. Several thousand pounds later, never buying a Mercedes again. Some of the staff were pleasant enough but really poor quality. Mercedes had a reputation for quality. I’ve experienced quite the opposite. Would recommend looking at other brands. Unless you don’t mind spending literally 8 grand on things that should last the life of the car and not need replacing within the first 50,000 miles.

I have been driving e class mercedes from past 20 years alsway up graded within 4 years and never had any issues since I bought the car in 2017 and knox sensor came faulty which was repair within warrenty but it went again after 2 years and 1 day warrenty didn not cover the part I had to pay around £900 also car was giving lots of white smoke since I bought it i took it for repar shop but mercedes said its normal nothing coming in their computer so i decided to part exchange the car to 2019 model and same thing again knox sensor has to be replace also one of my neighbour bought c class only 3 years back and today his knox sensor went and quoted for 1100£ to be repair and he need temperature sensor as well they are making these faulty car by purpose to make monies or let's say ripping people off I have sold and moved to new BYD seal u drives perfect 6 years warrenty and 8 years battery warrenty which is million time better then all german crap

1 star

Extremely poor experience with Mercedes-Benz of West London.

I brought my vehicle (KR22 EJN) in on multiple occasions due to two distinct rattles coming from the dashboard area. Each time, I was told the issue had been resolved—but both rattles were still clearly present as soon as I drove the car away. Across these visits, the vehicle was kept for over a week, and no courtesy car was offered, despite it still being under its original manufacturer warranty.

To make matters worse, when collecting the car after one of the visits, I noticed deep scratches on the front bumper that were not there beforehand. The dealership denied responsibility, offered contradictory explanations, and provided only a touch-up pen and a car wash as a "gesture of goodwill."

I then took the car to Mercedes-Benz of Watford, where a technician immediately confirmed the rattles were not normal and managed to fully resolve the issue within two days—without needing to dismantle the dashboard, as West London had claimed.

The whole experience has shown a complete lack of care, professionalism, and accountability. As Mercedes-Benz UK and this dealership have refused to properly address the issues, I will now be escalating the matter to The Motor Ombudsman.

Avoid this branch if you expect honest, competent service.

Skipped a TON of work when getting my B Service Done on my Mercedes.

Did a bare minimum job and when I queried this all they said was make a complaint.

Shocking!

Erdington Birmingham branch

Was greeted by the lovely Carlos who looked after me from start to finish.
While my car was having a service I stayed in the branch and worked from there as I was told it will only take two hours. Thank you to Tara too who explained everything step by step.
The complimentary latte’s & biscuits was a nice touch!!
I will definitely return back to this branch.

Terrible company. It's costs around 500 pound to buy a new key then they charge you to program it. What makes me laugh is car thieves can copy your key data for the small price of an app you can download. So how is it mercedes can't do the key cheaper as it's obviously possible.

The Hemel branch is excellent if you love waiting around for the best part of an hour each time to either just drop your car off for a pre-booked service, and then to collect it. But if you expect any form of customer service, I wouldn’t bother. Staff seem demotivated and disengaged. Not sure if the Group One take over has anything to do with this change in dynamic, as I used to enjoy the Mercedes experience. Not any more.

Hello, my name is Alejandro Ramírez, and I am contacting you through this channel to request an explanation regarding the contracting process for purchasing a vehicle. You have an agency in Cuba called MCVCommercial that sells Mercedes-Benz cars and Chinese vehicles. I visited your agency to purchase a Chinese car, a DFSK GLORY 500, which was and still is on display. However, they told me that there are no vehicles currently available for sale. They asked me to register as a client. My client number is 23883, and I registered on January 9th. They explained that vehicles would arrive by mid-February.

Today, I returned to the agency to inquire why I had not been notified about the purchase of my vehicle, but no one could provide any explanation. Now, I have to wait again to see if more vehicles will arrive because they told me they had no further information on the matter. The service at your agency in Cuba is very poor, and you are mistreating your clients. You are dragging the good name of Mercedes-Benz through the mud—it’s a huge sign of disrespect and deception toward consumers.

I hope Mercedes-Benz addresses this issue as soon as possible because competition is arriving in Cuba, and you stand to lose significant business.

Mercedes was used to be famous for long term reliability, but not any more. They seem to have have outsourced many components, to save money, resulting in some very poor and unreliable parts. Resent MOT found that subframe of my C Class mercedes was badly corroded which was very surprising. I soon realised that this is a common problem with C Class Mercedes and in USA mercedes have admitted to design fault and extended the warranty to 20 years. In the UK they offer a free replacement of the subframe as a goodwill without accepting liability.The problem is if you accept this offer, you need to be prepared to wait a long time for the part to arrive and for the work to be done. My vehicle has so far been off road for about 40 days and today Mercedes called me to say although the part has arrived, I need to wait for another two weeks before my car would be repaired. This means about 55 days car off the road. Mercedes seem try to recover some of their costs by other means. To replace the subframe mercedes need to remove significant amounts of components under the car. The offside rear brake pipe of my car had also corroded and failed MOT. To save time, I asked Plymouth Mercedes branch when removing the parts for subframe replacement, can they fit a new brake pipe and I will pay extra for the part. They said they will charge half labour cost and after the discount they wanted £1,238 (one thousand and two hundred and thirty eight pounds). Halfords quotation for changing the brake pipe was £158. ie Mercedes wanted £1080 more than Halfords even though there was no additional work apart from material. I asked Mercedes why their estimate was so much more than Halfords, their comment was simply: this is how much we charge. I love my Mercedes for its comfort and I like the look of the new models, but considering poor reliability, significant off road time and such extortionate after sale prices, My next car will not be a Mercedes. I am now looking to buy a Lexus.

Never Buy Mercedes
Not a reliable car at all
Poor quality parts
Multiple Engine issues very costly
Poor quality suspension
Ad blue fault
Poor performance and high prices parts
Poor customer service
Poor quality paint
Knox sensor and others sensor problems
As you drive another new vehicle issue comes up.
Very high prices parts

Never Buy Mercedes
Not a reliable car at all
Poor quality parts
Multiple engine issues
Poor quality suspension
Ad blue problem
Poor quality paint
High prices parts
Knox and others sensor issues etc etc
It’s a experience of buying a elephant

DONT NOT BUY A MERCEDES ! I called the warranty department today as I have the extended warranty, I have a fault with the led door light and have been told it’s not covered under their useless warranty, I also have a Porsche 911 with extended warranty which has exactly the same fault and they replaced with no questions and no problems, the staff at the Mercedes warranty department are rude and extremely unhelpful, I have had Mercedes all my life but can honestly say I will never think of buying another , absolutely disgusting! As I said if I were you I would not consider buying a Mercedes car .

I took my car to Mercedes-Benz of Colindale on March 5, 2024, for a simple repair. Nearly one year later, I am still waiting due to poor service, delays, and shocking negligence!

📌 What happened?
✔ March 5, 2024 – Dropped off my car for a minor repair (actuator fan & heater switch).
✔ May 29, 2024 – Attempted to collect but found new damage (bumper, grille, LED lights).
✔ May 30, 2024 – Car broke down immediately after collection!
✔ August 2024 – Discovered my car had been left abandoned outside for months—completely exposed!
✔ Feb 14, 2025 – First health check suddenly mentions corrosion (never noted before).
✔ Feb 28, 2025 – Second health check, technician admits it should have been reported earlier.
✔ March 3, 2025 – James Bone (Aftersales Manager) admits the corrosion developed due to the vehicle being left on site for a long duration.

⚠ How is this acceptable for a premium brand like Mercedes-Benz?!

Customer service has been a disaster. They ignore emails, delay responses, and fail to provide clear answers.

They neglected my car for months, resulting in damage and corrosion that has significantly lowered its value.

Despite CEO involvement, Mercedes-Benz UK has STILL not provided a real solution!

I have escalated this to Trading Standards, The Motor Ombudsman, and legal channels. I do NOT recommend Mercedes-Benz of Colindale—beware before trusting them with your car!

#MercedesBenzFail #PoorService #ConsumerRights #MercedesNegligence #BadService #MercedesUK

Mercedes Benz is not the same anymore.
The quality is zero and all that is good is their sales pitch.
The aftercare and customer service is very unprofessional and untrustworthy.
I visited the maidstone branch and I was told my car was been attended to and I drove in,saw my car at the same spot I left it it over 6 hours ago and waited for almost an hour to even speak to anyone.
This in not the first time this has happened.

I strongly advise against purchasing a car from Mercedes Stoke . I spent over £45,000 on my vehicle two and a half years ago, and it has repeatedly been in the garage over the last few months due to overheating and various other issues. Despite providing photos and videos as evidence, the dealership insists there is nothing wrong with the car. Just hours after leaving the garage, my son was once again stranded in Manchester due to the same issue they continue to deny. I will be escalating this matter and contacting Trading Standards.

Avoid Mercedes-Benz period. Cars are built not to last. They can honkr bad workmanship carried out by them. Always talking about 2year warranty. A timing chain is meant to last alot longer than a timing belt. Guess what ive had 2 timing chains snapped which Mercedes had installed and are refusing to to liability even though the car hasnt even done 100000miles. Also there was a manufacturing problem with the wheel axles which after battling them they honored it. Car doors dont unlock properly due to these plastic rubbish parts