MerchNow Opiniones 

238
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I placed an order for the Juturna vinyl and accidentally had it shipped to my old address. I emailed to have the shipping address changed and Marney with customer service responded almost immediately... Ver más

Valorada con 1 estrellas sobre 5

I ordered a poster online from them for my 12 year old daughter and apparently didn't buy the extra insurance. The poster was shipped over a week ago with no tracking updates in 6 days so I contacted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been importing merch from MN to the U.K for years now. Coheed and Cambria, Circa Survive, Chiodos, The Snake The Cross The Crown and more. Parcels always arrive, seldom do I need to raise an is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

ordered a Mella CD from Equal Vision Records last week and was thoroughly impressed :) shipping speed was great (ordered 4/21, shipped 4/22, received 4/27), customer service is communicative and frien... Ver más

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3,8

Muy bueno

TrustScore: 4 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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3,8

Todas las opiniones

(238)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous 👕 T-Shirt

I love, love my Tabitha T-Shirt. I love Tabitha in any form. I ordered my shirt and the quality is outstanding. Color is gorgeous. Shipping was super fast. It was delivered before noon on the 5th day. I will be ordering again. Great Job, Y'all 😃😃😃

4 de mayo de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Kathy! Thanks for your review, we're glad that you love your new shirt! Have a great day!

Valorada con 5 estrellas sobre 5

VERY happy customer

I’ve been purchasing from Merch Now for a few months now and am consistently impressed with a multitude of things with my experience: the quality of the shirts is always remarkable, the shipping time is impeccable, and when I needed to speak to customer service for a simple issue, they went above and beyond to assist me. I am grateful for their kindness and support. Overall, such a great experience shopping here. :-)

12 de abril de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Jessie! Thank you for your review. We appreciate your support of our company and look forward to serving you in the future!

Valorada con 4 estrellas sobre 5

This was my first time ordering

This was my first time ordering. It was a quick turnaround from my order date to my delivery date. I love the fit. Great service thank you so much.

10 de abril de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Angela! We're happy to hear that you had a positive experience and are satisfied with your order, thank you for shopping with us!

Valorada con 5 estrellas sobre 5

The team was extremely professional

The team was extremely professional and the package I received was better than expected. I always order from MerchNow and I highly recommend them.

9 de abril de 2021
Opinión espontánea
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Respuesta de MerchNow

Hello! Thank you for your review, we look forward to doing business with you again in the future!

Valorada con 1 estrellas sobre 5

The worst

The worst. Always mess up orders, especially forgetting items, other times damaging products. Overcharge for merch and for shipping, then delay shipping and lie about how long shipping takes - even when taking into account covid postal delays. Seriously, I've had things take 2 months when they said it would take a week, pre-covid and during. Rude customer service that doesn't do anything to make you happy when they totally mess up your order. Unprofessional and irresponsible, they do not care at all about customer satisfaction. I've been buying merch from them for maybe 8 years and I've had way more bad than good experiences. I wish bands would use other merch sites so I could stop giving them money and business.

6 de abril de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Rachel! We're sorry that you had a bad experience shopping with us. I reviewed your emails with our customer service team and found that they responded to you quickly in a very polite manner, and were more than accommodating to your requests. Your package was shipped within a couple of days of the order being placed, and sent via Priority Mail, which typically takes 2-3 business days to arrive to a customer once shipped out. However, USPS has been very backed up and have experienced delays with delivery. It is widely known that they are experiencing delays. I apologize that your package did not arrive on time, but unfortunately that is out of our control as USPS is the company that delivers your package. It looks like our team made things right and shipped out the missing item to you within 24 hours of you emailing. If you have any questions, please feel free to reach out to us at support@merchnow.com. Thank you!

Valorada con 5 estrellas sobre 5

Great quality products

Great quality products! I’ve never ordered from this company before but I was very pleased with the quality of the items that I purchased for my daughter’s birthday (a beanie and a few shirts). Will shop again.

3 de abril de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Cynthia! We're happy to hear that you are satisfied with your purchase. Thank you for your review!

Valorada con 5 estrellas sobre 5

I had the pleasure of working with…

I had the pleasure of working with Brooklyn regarding my recent preorder. I wanted to switch to a different variant of my LP and she made the process quick, efficient, and really easy! Definitely recommend MerchNOW for all your vinyl purchases.

25 de marzo de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Alex! We're happy to hear that you had a positive experience with one of our team members. Thanks for supporting MerchNow and your favorite bands and artists!

Valorada con 5 estrellas sobre 5

Great Customer Service

My package get lost, but Kaylie was really kind and helpful and sent it again. Very recommended! Best

16 de marzo de 2021
Opinión espontánea
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Respuesta de MerchNow

Hi Chris! Thank you for your review, we are happy to have helped resolve the problem for you!

Valorada con 5 estrellas sobre 5

Excellent customer service, Kaylie took care of things!

I had to do a return because the shirt that I purchased ran smaller than I anticipated.

I wasn’t looking forward to having to go back and forth with customer service but it actually ended up being a very pleasant experience! Kaylie was very kind and helped me resolve the issue. Her positive attitude was very refreshing and she provided excellent customer service!!

11 de febrero de 2021
Opinión espontánea
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Respuesta de MerchNow

Thank you so much for the feedback Steff! We're glad that you had a pleasant experience, and look forward to doing business with you again in the future!

Valorada con 5 estrellas sobre 5

Outdid my standard that I’m used to with other large band merch distributors.

Pre and post holidays, I’ve ordered from a lot of online stores, especially with music/band merch. Not only was the print vibrant and VERY well done (front AND back design), the shipping process outdid the usps shipping arrival time with arriving a day early...that almost NEVER happens. So yes, with the initial product, the picture of the shirt I ordered was actually outdone itself when it arrived AND I couldn’t just NOT mention how quickly it was done and sent out/overall arrival, ESPECIALLY with the given circumstances with it being post holiday season which naturally brings a much larger demand and sales, along with the obvious covid which has been a hinderance on time as well. So overall, EASILY a 5/5 stars.

20 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. USPS "damaged" my shipping label so the package got lost in transit. Forwarded my USPS email to the MerchNow team and they shipped a new one right away at no extra cost (since it was USPS's fault). I've purchased a handful of vinyl's and always had solid customer service. Thanks Brooklyn!

13 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honest Customer Service

Have ordered a number of items from them and have been very pleased. Customer service has been upfront and forthright with communication regarding shipping delays. Will definitely do business with again.

11 de enero de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

I never received my item

I never received my item. I ordered a vinyl in late October (2020), and, after a few weeks went past, emailed the support team to enquire about the status of the order.

To their credit, the support team were super responsive. It sounded like they had big trouble with their suppliers; ultimately, it emerged that MerchNOW had been waiting on this vinyl from _their_ supplier for almost a year!

It was at this point that I requested my order be cancelled. I'm really surprised that they were still offering this item for sale, when they'd obviously been having such problems with their supplier. And I wish that this had been made clearer, earlier on in the process.

6 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will Order Again

Ordered a bunch of items for the holidays, they shipped pretty quickly given the current state of the world. There was a great selection of items and when I had to email customer service they answered me in a timely manner and were polite. I would recommend this site to others.

2 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely TERRIBLE customer service

Absolutely TERRIBLE customer service. I paid extra to ensure my package would arrive before the holidays and they firstly didnt send my package priority (which i paid extra for) they didnt even send it out until the 16th. When i reach out too them for answers they either dont respond at all or they tell me its no longer their concern because they fulfilled their end and i cant get a refund. This whole experience has been absolutely terrible and NOBODY at that company has attempted to make things right. I will NEVER give them my money again.

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Had an issue with shipping while placing the order. (Something on their tech end was glitching). Brooklyn kept me updated through the whole debacle and let me know the minute it was fixed and I was able to place my order. She also used her magic to get my order shipped that same day. Everything showed up well on time and in perfect condition. You just don’t get customer service like that anymore. Thank you all so much! Especially Brooklyn.

12 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kaylie was incredible

Kaylie was incredible! We ordered an album which was damaged during shipping. She promptly replied to my emails, requested some additional documentation & sent a replacement. We highly suggest MerchNow & wish that all customer service experiences were similar to this. Great job Kaylie! Thank you for going above & beyond.

7 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order Address Change

Had a pre-order set to an old address on accident and customer service remedied and changed my order to my new address almost instantly! Super responsive team! A++
-Zach

5 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Even though I'm in canada I love supporting an artists side business especially when it's actually good appeal!!

By far my favorite clothing brad, I dont want to see it in tmsome Walmart or spencers. maybe get some where houses around and well out of those!! but the clothes especially the goodies at comfy and never lose their color if washed inside out. always soft and perfectly warm!! Love it and will always endorse it down peoples throats and tk everybody till they say back off lol
PLUS THAT SHxT IS AN EYE TURNER, GOT AN ALIEN DOING ACID THING I CARE WHAT YA THINK, FxCK YEE!! LOL
keep it up! I'd love to work on a design for a tie dye shirt one time@
James de Vries aka #HardcxreHippie

4 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Brooklyn!

Brooklyn was efficient and super quick to resolve my issue, and I’m very happy about it. She is a valuable asset to MerchNow and they should be glad to have her!

24 de noviembre de 2020
Opinión espontánea

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