MerchNow Opiniones 

My kid wanted a large T-shirt but ordered a small by accident. After a very pleasant phone call to customer service, we learned of OUR mistake. They were very nice in explaining how to proceed with returning the T. They couldn’t have been better!

I got a defective record from merch now. When I contacted customer service, Brooklyn immediately sent me out a brand new one and let me keep my old one. Their customer service was quick to respond and they solved the issue correctly.

Items were as described. With all of the COVID-19 craziness, I was a little bit concerned that it would take a long time for the order to arrive. I received it in a timely fashion. Order was placed on my phone with no issues. Customer support was helpful and responsive.

Jeff M
Alliston, ON, CAN

Terrible Quality and they didnt marked the package right, so i had to pay nearly the same price again for import

Got two shirts from them and they're cheap Gildan shirts. Also not true to size.

I received the wrong CD version in a larger order of many. The disc was supposed to be a reissue with added tracks, but I mistakenly got the original copy. Easy mistake, so I contacted support to see if they could send a download link for the missing songs. Instead they insisted on sending out the correct reissue copy at no charge. Needless to say I was surprised and happy with my choice to reach out. MerchNow's professionalism and quick response has definitely reassured me to continue on as a returning customer.

amazing people, very helpful and nice.
they reached back to me super fast and im very satisfied with them, ive been shopping with them for 5+ years now

A great company! awesome products and fast service, even during pandemic times. I buy from here often and will continue to do so. much love

They helped me so good with a problem! Thanks Brooklyn!! Will order again.

I absolutely love MerchNow! I was sent a hat that was incomplete—it was supposed to have writing on the back but it didn’t. They of course asked for proof, which I sent them. Turns out that they received a different design than what should have been. They shipped out the correct hat that same day. Thank you for the incredible customer service, Brooklyn! I would give you 10 stars if I could!

I ordered a Polyphia long sleeve from MerchNOW and it arrived faster than usual. I paid for the Route extra protection for a few extra bucks but now I'm not even sure I needed it. Either way, the shirt is comfortable and the design is nice on the shirt. The shirt was neatly folded in the package and came with a return/exchanges sticker. It was small enough to fit into my mailbox and I didn't have to pick it up from a package locker which was nice. It came in the designated size I ordered. It smelled weird like a industry or a mall but I was going to wash it anyways. My girlfriend says I look good in it too PogChamp.

I had a problem after I spent a lot of money. and they said to me "we can't do anything".
Me and my boyfriend bought 12 things from this store. but one thing that I had a problem with it because it came damage , they didn't help. I will never order from this site again.In addition, They answer to my mail just after few months.

I have been buying a ton of vinyl from Merchnow this year in place of concerts. Everything has been packaged well and shipped asap even with Covid restrictions. I have had to email a few times with questions, and I had the pleasure of talking to Brooklyn. She has been quick to respond, super helpful, and friendly every time. I plan to continue giving you guys my business, in part bc of her :-)

Always ships my orders day of or the next day. Fastest response on the internet period. They do not waste any time shipping out your order. Incredible customer service and best prices too!!!

To be honest, i already had several very bad experiences with this company, mainly because of their customer 'service'. Unfortunately there are still releases that i want in my collection that are only available at Merchnow, so i'm forced to keep ordering here. This time i placed an order of 3 vinyl records. 1 Of these records was a pre-order and the other 2 were in stock when i placed the order. Now, a week after the pre-order should have been released, i was wondering why my order wasn't shipped. So i contacted customer service. To my surprise they actually responded this time! My order hasn't been shipped yet, because there is an unavailable item in my order. How is that possible? 2 Were in stock, so they should have been reserved for me at the moment of placing the order, and the other was the pre-order... No matter which of the 3 items is considered not to be in stock for my order, it's really weird. A REALLY BIG FLAW in their way of managing the orders if you ask me.

Good company. I’ve bought from them often for my favourite bands. Never any issues. They fully refunded one of my orders recently no questions asked. I highly recommend this company

Sad to say I bought two beautiful hoodies from you line of Russ Merch to my surprise when they got here they were most definitely not the quality I was looking for it’s very poorly made the logo doesn’t even stay on the fabric it’s like they just didn’t care for the quality service and I can’t get into contact with anyone as to why my hoodies I paid 60+$ for have such bad stitching pretty disappointed with hoodies I received I recommend ordering off another site one that actually cares for the consumers and the quality of their Merchandise

Bought a NOFX short. Came with a lenght defect on one of its legs. But, when I contacted them, Kaylie was very kind and generous to offer to send another one for me. I felt like I was treated very nicely and according to an respectable business ethics.
I don't want to say more in order not to jynx the new shorts that is on the way.😅 I'll leave another review after that. Thanks again, Kaylie.
🤘 KEEP PUNK ROCK ELITE 🤘

I called today to inquire on some of Misery Signals' merch and I ended up speaking with Brooklyn.

She was phenomenal! I asked her to check the material on a few products so that I could make a more educated purchase and she was such a pleasure to work with!

Not only did she completely address all of my concerns, but she did so with a great attitude! She provided great customer service and she most definitely deserves a raise.

Thanks again, Brooklyn, you rock!

I have placed SEVERAL DOZEN orders from MerchNow and only ever experienced one minor issue, which was responded to and handled professionally, very quickly, and VERY satisfactory. Shout out to Brooklyn for the EXCELLENT customer service!