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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Metro Rod Truro in Cornwall. Excellent service cleared my blocked toilet with jet rod. Responded within an hour. An efficient and friendly service. Competitive pricing better than Dino Rod.

Valorada con 5 estrellas sobre 5

Got a phonecall on the day stating rough ETA. Guy was respectful of my property. It ain't a nice job unblocking a blocked drain yet he was always polite. Great service 💯

Valorada con 1 estrellas sobre 5

Booked to empty two septic tanks at same location, charged the same amount for both jobs even though one was documented for less money due to no call out fee/ no travelling time and it was only ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A really great experience, arrived quickly and duditake anymore than 2 minutes to solve the issue, can't thank them enough

Información sobre la empresa

  1. Fontanero

Información proporcionada por diversas fuentes externas

Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

753 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 87% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great service and sensible pricing

From the initial telephone query, to the fast response, then the clear and instructive explanation from Terry at our home, Metro Rod (Norwich Branch) have been a pleasure to deal with.
Terry quickly explained his CCTV findings, and the immediate remedy work to be carried out. I suspect our sewer/drain issue may need further work, but I like the work practice of "little steps" to avoid unnecessary larger (more expensive steps). I will definitely use Metro Rod again, and am already recommended to friends and family. Oh, and much appreciated after care follow up phone call !

14 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
Speedy response time, and problem was detected and dealt with efficiently and professionally

22 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Booked Metrorod after United utilities survey showed roots in our drain. The operatives were friendly and professional. They showed me the camera vie after completing the work and also jetted a gulley on our drive. The price was exactly as quoted when I booked over the phone and I will definitely use them again if we ever have any drainage problems.

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t praise Metro Rod enough

Can’t praise Metro Rod enough. From Gethin in the office,to the guys who come out to do the job,they are all brilliant. Excellent communication and a thorough knowledge of what they are dealing with.

2 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Worked hard to get the job done and were able to quickly solve some unforeseen challenges. Very pleasant to deal with.

3 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great communication and excellent work…

Great communication and excellent work completed by the Ystalyfera team, including the additional work identified as a result of initial work. The team onsite worked hard to complete the tasks ahead and that gave us the confidence that the work completed has resolved the root and drain separation issues. Highly recommended ...

30 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dude you rock!! 2025

Best service ever! Young contractor very calm , pleasant and informative. Professional resolve to the problem and done so thoroughly. Came as an urgent call out and we were so relieved the issue was sorted 100%. The young man in question was very dedicated to the work at hand.I am a war Veteran from the SWA/ANGOLA War and he deserves a medal. I urge his employer to send him on a holiday all inclusive paid by the company because when you attend to 13-15 call outs a day you are a HERO.(This is my recommendation to a guy who has both character and personality!)My wife and I are much grateful for his service.
Roger Thanks Cheers
Basil - Haslemere , Surrey.

1 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nasty company. Do Not use

I have just received a recording msg on the phone about me not having paid. (Which I most definitely have 6 months ago.)
Adrian's msg said if i didn't call him within a week " I WILL COME AROUND AND VISIT YOU" can you imagine how scary and how angry I am knowing I've sent over 4 emails with bank screen shot giving evidence of payment in may. I phone him just. He started polite and then "LET" me know he didn't say that as his phone msg recording said. I have proof!!! Adrian also said. " he is sat in his office with his secretary and debt collection guy and they heard what he said to me . Talk about LETTING me know again his debt guy is there for me.
Don't use this company and definitely don't pay cash as they will probably say you haven't paid. Luckily I have the proof of payment and phone call!
Mrs Winrow

2 de octubre de 2025
Opinión espontánea
Logotipo de Metro Rod

Respuesta de Metro Rod

Hi Heather,

We are so sorry to hear that you've had a bad experience with one of our franchises. This is not the standard of service we would expect and we would like to investigate this so it doesn't happen again. Please can you send an email to our Customer Care team, CustomerCare@metrorod.co.uk, with details of your experience, along with your postcode, and they will be able to look into this.

Kind regards,
Metro Rod

Valorada con 5 estrellas sobre 5

Called out on time as promised

Called out on time as promised
Cleared the pipe and also the metal that was causing the problem what other companies missed, best price around I would highly recommend this company
Thank-you

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

From the very first visit from Metrorod to the completion of the job all the staff were wonderful. The gentlemen who did the actual work on my drains were all polite,friendly, speedy, efficient, punctual. They explained what they were doing and left no mess at all.
The office staff were also wonderful.

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

The guys from Metrorod went over and above as the survey proved more difficult than expected.
All of the Metrorod staff were professional and friendly and explained everything carefully.

30 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lynn

What a very helpful company done everything to maje it easier for the occupier so helpful and polite recommend this company 10/10 for service

1 de octubre de 2025
Opinión espontánea

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