Dear Mrs Webb, Thank you for your review. I find it VERY strange that you have said "we were very average on the day" I have reviewed your paperwork that you signed on the day and you reviewed us 10/10 and gave the comments "excellent".
4 pots were left in the garden in error as you left without telling us and prior to us completing the final walk around. Quickly rectified when you decided to tell us.
You added storage 3 days prior to your removal as your husbands shed had not been erected as yet. We took a complete box luton into store, offloaded it and stored it for a week for you at your request! We then had to employ 2 staff members to reload your items, travel from Redditch to Kidderminster to offload. Again on the day this was completed you reiterated how happy you were with the service. You were presented with an invoice relevant to the work involved, unless you expected my employees to work for free?? You said you were expecting an invoice for much less, the crew called me and as a gesture we reduced the bill to cost for you. As you explained you didnt do internet banking you paid cash.
A full 15 days passed after your removal when you telephoned to suggest we had broken your husbands mattress and a lladro statue. Both myself and our office manager explained your 7 days terms were well over but if you sent photographs we would take a look. You laughed and said no one reads the small print! To confirm you signed these documents which you cannot do without reading / opening them first.
Still no pictures and yet another 8 days passed (1 full month after your items were delivered), no contact from yourself you facebook messaged saying no only had we broken your mattress, we had now damaged your front door? you felt 7 days given the fact it was coming up to Christmas wasnt a reasonable time to report damage as per our terms and conditions. I explained your items had now been in your possession for 4 full weeks. Twice you had been asked for evidence, even though you were now well out of terms and conditions i would of happily taken a look to work with you to bring some sort of resolution but you didn't do this.
Our insurance is available for all customers and again this was sent to you along with the terms and conditions which YOU signed.
We work incredibly hard and I am very cross that you are slandering my company due to your own negligence. I will without hesitation instruct my solicitor along with all the evidence to the contrary of what you are implying.
Regards
M Atherton
MGB Removals and Transport
Managing Director