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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Over 3 months to arrive, I had to chase them only then did keep in contact. The dispenser does not work as no tube going into refill bottle so cannot pump up toothpaste. You have to store container up... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

When I bought this last year all went well. Then I ordered refills and paid up in full. Weeks went by with little news from the company other then delay in shipping. Refills arrived today but of a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received r... Ver más

Valorada con 5 estrellas sobre 5

Not sure what I was expecting but this didnt match it. Love the concept obviously but it takes a while to 'load' your toothbrush because it takes 1000 pumps just to get more than a dribble out. No... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

Mighty Mouthcare is on a mission to eliminate plastic waste from the toothpaste industry. We offer refillable, biodegradable, and microplastic-free toothpaste solutions, aiming to reduce the 3 billion toothpaste tubes that end up in landfills or oceans each year. **PLEASE NOTE OUR PRODUCTS ARE ON PRE-ORDER UNTIL APRIL**


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 94% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

Pump doesn’t work

Over 3 months to arrive, I had to chase them only then did keep in contact. The dispenser does not work as no tube going into refill bottle so cannot pump up toothpaste. You have to store container upside down to enable it to dispense the paste.

2 de mayo de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Lorraine,

Thanks for getting in touch and sorry you're having issues. It sounds like the refill hasn't been assembled correctly. The refill needs to be screwed into the top of the dispenser instead of putting it into the base. It needs to be screwed into nozzle to be air tight.


Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks,
Charlie

Valorada con 3 estrellas sobre 5

Late to deliver refills which don't fit V1 dispenser

When I bought this last year all went well. Then I ordered refills and paid up in full. Weeks went by with little news from the company other then delay in shipping. Refills arrived today but of a new design and shape which won't fit the original dispenser. I am expecting this to be resolved but what a mess!
I have now received a new version dispenser (V2) from the company but have not yet tried it. Hope it works as well as V1.

1 de mayo de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Sue,

Thanks for getting in touch. We have sent you an email but also wanted to follow up on here. We sent out a few emails ahead of launch communicating the V2 refills and not being compatible with V1. We have offered a free upgrade to the V2 dispenser via email.

Thanks
Charlie

Valorada con 5 estrellas sobre 5

absolutely amazing company!!

absolutely amazing company!!! i ordered at the start of the year and unfortunately didn’t receive it for a while but mighty kept emailing to make it clear that there were complications with manufacturing (which is totally normal in a smaller business) and switched my order from v1 to v2 as it came out right after i ordered mine. when i received my dispenser, unfortunately it wasnt working correctly so i got in touch through instagram and they were back to me in 10 minutes asking me to email a video of the problem. I emailed the video and mighty was so quick to respond and they immediately sent a new one out to me no other questions asked! amazing service and i absolutely love the product itself, the toothpaste is so refreshing and i love to have a sustainable option of something so simple like toothpaste. can’t recommend mighty enough!!!

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Short of the mark......

Not sure what I was expecting but this didnt match it. Love the concept obviously but it takes a while to 'load' your toothbrush because it takes 1000 pumps just to get more than a dribble out. Not sure if that intended or an issue with the dispenser?

Yeah.....sadly not for me
EDITED ...thank you Charlie ...my bad ...working perfectly now. I'm not sure the instructions were clear in the package but all is good now for me

14 de abril de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Helen,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks
Charlie

Valorada con 1 estrellas sobre 5

Terrible product … cheap and the…

Terrible product … cheap and the toothpaste just drizzles out… THEY DONT ACCEPT RETURNS … terrible company

20 de abril de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Donna,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

We are very happy to accept a return if needed but always try to see if we can resolve the issue before doing so.

Thanks
Charlie

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, super responsive and what a great idea. Been searching for a decent eco friendly toothpaste and this is perfect. No having to remember to order online. Subscription to my door. Love it

17 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Ordered in March

Ordered in March but not received until May. Contacted company who replied promptly and apologised for delay in stock. Received when promised. Very happy

5 de marzo de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Mark, I'm really sorry to hear this has happened. Could you let me know your order number and we'll into this right away?

Thanks
Charlie

Valorada con 5 estrellas sobre 5

Perfect, no more plastic tubes!

My dispenser and toothpaste arrived today, I couldn’t be more delighted! The dispenser looks great, a beautiful matte finish and the toothpaste is perfect. It’s so good to know that I’ve said goodbye to endless plastic tubes.

18 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

LOVE IT

Great product, tastes really natural and love the concept of reducing plastic and changing the way we think about toothpaste. 5 stars all round.

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been absolutely thrilled with…

I have been absolutely thrilled with moving to Mighty. Not only is it a great taste but it feels cleaner, fresher and healthier. The dispenser is so much prettier in the bathroom than a plastic tube and eco friendly. Why wouldn’t you love this product!!! I do. X

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the toothpaste, love the dispenser

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received really friendly personal replies each time, and my issue has been fully rectified. As for the product, it's brilliant - the new dispenser is fantastic, better than the original, and the toothpaste itself is really good. And I LOVE the lack of toothpaste tubes in our house!
Don't be put off, I think they've just had some teething issues with the dispenser and have now made it better. I highly recommend, I might order a second one for my weekend bag 😁

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would Recommend

Great product focused on sustainability and environmentally friendly! Tastes great and so nice not to have to think about when you need to buy your next tube - it gets delivered to the door! Also love the dispenser colour 😍

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have had a long standing problems…

I have had a long standing problems with bleeding gums, gum sensitivity and inflamation and plaque build up for a number of years. I tried all the recommended toothpastes and dental care to no avail. So - I looked into the meaning of the coloured strips at the bottom of toothpaste tubes and realsied my problem was most likely an ellergy to some of the contents. My next step was investigating chemical free toothpaste. I eventually picked out Mighty Toothcare as being a standout winner on all fronts. After four weeks of use I went back to my dentist and hygienist for routine check up. They were amazed at the improvement. Very minimal plaque build up, no bleeding from the gums and no visible signs of gum irritation, in fact my teeth were healthier than they had been for the last 6 years. I can truthfully say that I put it down to the Mighty Toothcare paste. Oh and it comes in a stylish eco friendly container that the recyclable toothpaste insert screws into. All at an affordable and competitive price. Whats not to love. And no I wasnt paid to write this!!

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great eco toothpaste

Great eco toothpaste - the new dispenser they have just sent out to me is a very cool upgrade as well 😎.

Highly reccomend if you are looking for a more sustainable alternative to the standard stuff.

14 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor communication.

Very poor communication.
I am extremely disappointed with this company. I emailed them 4 days ago to report a broken dispenser. I have heard nothing back. It really should not take days to get back to an email. No emails came to my junk folder either. I have cancelled my subscription.

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Exceptionally poor customer service

I'd love to comment on the product, but two months after placing an order, nothing has been received - and no updates have been provided by the company to explain why. My email asking for information still has not been responded to - exceptionally poor customer service. All this while the company continue to state under "delivery" on their website, "We endeavour to dispatch your order within 24 hours of receiving it before 4pm (Mon-Fri excluding Bank Holidays). Delivery typically takes 2-3 working days from the moment of dispatch." Clearly not. Extremely disappointed. Avoid!

14 de abril de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Mark,

Thanks for your feedback.

We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?

You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.

We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.

Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.

Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!

- Mighty Team

Valorada con 1 estrellas sobre 5

If I could give zero I would

If I could give zero I would. I cannot comment on the product as I ordered and paid in January and received nothing but placatory messages which have now worn thin.
Cannot recommend and would like my money back please.

11 de abril de 2026
Opinión espontánea
Logotipo de Mighty Mouthcare

Respuesta de Mighty Mouthcare

Hi Karin,

Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.

We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.

As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.

If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.

- Mighty Team

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