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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I never received my order. It’s been nearly a year. I’ve asked for my money back multiple times and never received that either. Definitely won’t be purchasing from Milou again.

Valorada con 5 estrellas sobre 5

I was looking for delicate and small pieces of jewelerry which uplift every outfit and was so happy when I found Milou! I had ordered the oval pendant necklace and unfortunately lost it one day bu... Ver más

Valorada con 1 estrellas sobre 5

Placed my order on 21/05/25 - got 1 reply in June then complete silence. I have ordered from here before and had no issues. Absolutely ridiculous at this point, some communication would be appreciated... Ver más

Información sobre la empresa

  1. Joyero

Escrito por la empresa

We specialise in high quality, sustainable jewellery, that you never have to take off. Crafted from the highest quality stainless steel, plated with 18K Gold. Our mission is to create beautifully sustainable gold plated pieces, for the everyday. All of our jewellery is 100% waterproof, weather proof and salt proof. wear it to the gym, in the pool or at the beach, without the worry of tarnishing or turning green.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

I feel like a goddess...

I feel like a goddess...
I LOVE THESE BRACELETS. I got three of them and I am so happy with them. They feel great on my arm and the color tone looks fantastic whether I am tan (really nice!) or slightly lighter toned in the winter.. The subtle jingle has become a staple of my presence, people have complimented the sound of them as well as the look. I also really do like that if I want to avoid the jingling I can push them up my arm and they stay put easily. This helps when I need to respect quiet environments. They are apart of me now, I never take them off and I feel like a goddess in them..

I also just really love this brand, I have ordered more jewelry since and will continue to collect more pieces.
Review Photo

20 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM SITE DO NOT BUY!

SCAM SITE DO NOT BUY!!
I ordered (order #58272 for the person that checks this review page) a pair of earrings and they never arrived, they still have my money, responded to my emails with 'we sent it', refused to help and I still have not got my money back or my earrings. They take frustratingly long to reply to emails too, so save yourself the trouble and never buy anything from here.

19 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM DO NOT BUY

I bought a pair of earrings and they were never delivered. The shipping information said and still says ‘ready to ship’ but it’s been over a month and I haven’t received anything. I emailed the company and haven’t heard back, messaged on the app shop and never got a reply. They took my money and haven’t delivered anything. This website is a drop shipping scam do not buy from it. I am reporting to ACCC (I am in Australia) and will hopefully get some legal action against the company because I am not the first person this has happened to, clearly.

15 de septiembre de 2024
Opinión espontánea
Logotipo de Milou

Respuesta de Milou

Hey Abby,

Im so sorry to hear about your experience,
please feel free to reach out to info@themidasco.com and we will make this right and resend your jewellery, free of charge.

Once again our sincerest apologies for the experience you have had with us.

Kind regards
Milou

Valorada con 1 estrellas sobre 5

Poor customer service after order has gone missing - despite paying for shipping protection

Having received a first order from them quickly, I ordered more items in their sale. Imagine my surprise when Evri marked the parcel as delivered despite the fact it hadn't been? The photo of "proof" of delivery shows the courier holding the parcel in their van, and it's clear from the view out the windscreen that they've driven past my address.

I'm in contact with Evri to find out what happened, but Milouco have been unhelpful. The only replies they've sent me have been to ask whether the parcel has arrived yet (clearly, it hasn't) and whether I'm in touch with Evri. I have twice asked to receive replacement items and explained that it's their duty as the retailer to ensure the goods reach me (under the Consumer Rights Act 2015), it's not up to Evri.

I've had no satisfactory response as of yet and am starting to wonder if I'll ever see my jewellery, or my money. It's put me off ever ordering again, tbh, which is a shame as the jewellery is beautiful.

15 de enero de 2024
Opinión espontánea
Logotipo de Milou

Respuesta de Milou

Hey Paula,

Im so sorry to hear about your experience with us, please email us at info@themidasco.com and we will get this all sorted out for you.

Kindest regards
Milou

Valorada con 1 estrellas sobre 5

STAY AWAY!!! Worst Customer Service EVER!

STAY AWAY! Terrible customer service and acted like I was so rude to ask for an exchange when I was unhappy with order. There are a ton of other websites on instagram that sell the same stuff and will take care of their customers. I think this site might be a fraud and will probably not be around long. They are associated with midas co of the UK and will not honor their exchange policy. They are horrible and I am upset I ever ordered from here!

4 de mayo de 2023
Opinión espontánea
Logotipo de Milou

Respuesta de Milou

Hey Laura,

Im sorry that you haven't had the best experience, we always want what's best for our customers and we will do everything we can to make this right, that's a promise!

Please email info@themidasco and we will get this put right for you.

Kindest regards
Milou

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