minabaie.com Opiniones 

I am beyond disappointed with my experience with Mina Baie. I placed my order back in August, when every item I purchased was listed as in stock. Nearly two months later, I still have not received my order.

What has been most frustrating is the complete lack of proactive communication. I have had to repeatedly follow up to find out what was happening with an order I had already paid for, only to be informed that multiple items were now out of stock.

I also paid over $100 CAD in shipping fees, which makes this experience even more unacceptable. After nearly two months of delays, Mina Baie's solution was to expedite the available items and ship the remaining products separately at no additional cost. While they have agreed to do this, I consider fulfilling an order and covering additional shipping costs caused by their own delays to be the bare minimum of customer service, not a gesture of goodwill.

Despite expressing my disappointment and requesting some form of compensation for the inconvenience, the company has refused to offer any meaningful resolution beyond shipping the items I have already paid for.

For a brand that markets itself as a premium company with premium prices, I expected a significantly higher level of professionalism, communication, and accountability.

I understand that inventory issues and shipping delays can happen. However, what matters is how a company chooses to handle those situations and treat its customers. Unfortunately, Mina Baie has fallen incredibly short.

I was genuinely excited about my purchase, but this entire experience has left such a negative impression that I will not be purchasing from Mina Baie again.

I hope this review encourages the company to reconsider how it communicates with and values its customers, especially when they have been left waiting months for products that were advertised as available at the time of purchase.

I love my Mina bags so much! They make me feel so put together. I’ve been using them for 7 years now, started out as my diaper bag and now they’re my work & travel bags. Through 4 kids & multiple trips. Love their customer service, so quick to answer questions! Just got my newest work bag in—Sienna vegan in Teddy and love it!

⭐ 1 STAR

Extremely disappointing experience with Mina Baie.

I ordered a $200 leather bag on September 11 and my credit card was charged that same day. The order was also supposedly shipped on September 11. Mina Baie’s stated timeframe was up to 3 days for processing plus approximately 5 days for delivery, which should have put my order in my hands by September 23 at the latest. This is a gift for a baby shower held Sunday September 27th .

It is now September 25 and I still have no bag and, more importantly, no meaningful information about where it is or when I will receive it.

I have emailed Mina Baie several times because there is no customer-service phone number to call. Each time I essentially receive the same response: the package is “still in transit,” I should receive it soon, and as long as the tracking says “in transit,” it isn’t considered lost. No one has been able to tell me where my $200 order actually is or provide an estimated delivery date.

The shipping company, GOFO, has been equally frustrating. When I call, their system tells me my telephone number doesn’t match my order and then disconnects the call, leaving me with no way to get an answer from them either.

For a $200 purchase, I expect much better customer service and shipping accountability. At this point I don’t want another generic response telling me my package is “in transit.” I want to know where my order is and when it will actually be delivered.

Beautiful products don’t make up for an extremely frustrating purchasing experience and nonexistent answers when something goes wrong. Based on my experience, I would not order from Mina Baie again.

I just read a similar review from August 2026 and she has to get her bank to help get her money back after she never received a $400 order.

I unfortunately cannot recommend Mina Baie based on my experience. I placed an order for multiple diaper bags totaling around $400 over a month ago, and I still have not received my order or been given a clear update on its status.

The website stated that orders would be delivered within approximately 5–8 business days, and my order was even given an estimated delivery date of August 31st by 9 PM. It is now September 12th, and I still have no bags, no clear explanation, and no meaningful update from the company.

What has been even more frustrating is how the company has handled the situation. Communication has been extremely poor, and the company has failed to provide me with any useful information regarding where my order was or what was happening with the shipment. I had to work directly with UPS, who actually communicated with me and opened an investigation to help determine what happened to the package.

UPS informed me that they never received the package and requested additional information from Mina Baie in order to continue their investigation. Despite this, I still have not received a satisfactory explanation or resolution from Mina Baie.

To make matters worse, Mina Baie has refused to issue me a refund, despite the fact that I have not received the products I paid approximately $400 for. Because the company has refused to return my money or provide a reasonable resolution, I have been forced to dispute the purchase through my payment provider.

For a company selling products at this price point, I expected much better customer service, communication, and professionalism. Delays can happen, but the lack of communication, transparency, and refusal to refund my money have made this experience extremely disappointing and frustrating.

I do not recommend Mina Baie and strongly advise others to look elsewhere before spending their money with this company. I would think twice before placing an order, especially for a large purchase, based on my experience.

I ordered the Emmy micro in the color black/black 7 days ago and just received it today 🖤 I live in Denmark and did not expect my purse any sooner than next week so I am positively surprised with the handling of my order.
I don’t know about the costumer service as I haven’t had the need to get in contact with them but I ordered on a saturday and two days later on monday my purse was on the way so my experience with this company is definetely worth 5 stars ⭐️⭐️⭐️⭐️⭐️
Last but not least I LOVE my new purse already. I also received a small card holder for free and it matches my purse so well and holds 4 cards. I cannot wait to go out tonight and flash my new purse. I might even buy it i the color coco also 🤎

Buyer beware: this company has failed to deliver the product and has not responded to multiple attempts to contact customer service. I purchased a bag and requested cancellation immediately after the purchase. I was told I would need to receive the product and then return it. To date, I have not received the item, and despite sending five emails requesting an update, I have received no response. The company does not provide any alternative method of contact beyond an email address that appears to be unmonitored.

I love my bags from mina baie! My oldest mina bag is just a little over 5 years old--Emmy Nylon (full). It's been through 3 kids, several flights, numerous road trips. It's my favorite bag to use as my personal bag for travel. Great quality, great customer service. I have since purchased harlow leather and harlow suede along with judie suede for my work bags!!

I had a great experience with Mina Baie. I was skeptical at first as they sell expensive products & I’m always paranoid about items getting stuck at customs when shipping from the US. Also the shipping is too expensive to then return items, cost me around £45 for shipping so wouldn’t be worth my while returning. But I absolutely love my bag, looks exactly as described on the website & as in all the TikTok’s. It took a while to come which has to be expected & I didn’t get a quick response on email but got a super quick response from them over socials which is great. I didn’t realise the bag was so big & should have went for the full instead of the carryall but that’s my fault not the companies. Overall I would totally recommend to anyone in the UK thinking of purchasing an item from them but unsure, to go ahead. I would purchase from them again!

This company has the absolute worst customer service I have ever experienced.
I canceled my order because I chose the wrong color. I notified the company via email 5 minutes after the order was made. They said they could not change the color or cancel my order. Now I am trying to send it back and they are charging me $10 fee + I have to pay for shipping. Is this a joke!
Horrible experience. This is ridiculous!