I had imagined buying a car would involve me handing over money and getting a car. That's not quite how things play out with Mini. Despite a website that looks state of the art, the infrastructure beh... Ver más
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Consulta las opiniones de los clientes
Disability Discrimination is endless with Mini UK. They fail to sell to disabled customers. Don't know how to do VAT relief. Customer service never keep their word and fail in 5 months to sort out. CE... Ver más
June 23, just Bought a new Mini Cooper S , went through the proposal, only to be rejected due to “ driver risk “ Lady driver, professional manager, aged 60, 15 years NCD, never had an accid... Ver más
I do feel very strongly to commend the service given to me when looking at acquiring a used Mini Countryman. I had spent several weekS during early 2020 but the Corona control and restrictions s... Ver más
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Información de contacto
County Highway S56, 50475, Sheffield, Reino Unido
- mini.co.uk
1,8
Malo
169 opiniones
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Worst new car experience ever.
So far, tops my list on the worst car buying ever. I convinced myself that purchasing via Mini's Approved Used programme would mean a trouble and cost free experience. So, after forking out lots of money on a 8 month old Cooper Classic and driving it home, it's been sat on my drive for nearly 2 weeks. Now I'm having to loose money taking a day off work, to get the car to my local Mini garage, and sit and wait all day for a diagnosis. While I'm sitting here, I thought I would occupy myself by writing the desrved review. Let's see what the next few hours bring. Personally, I'm not hopeful.
I did vent frustration at Mini on social media but got platitudes - our apologies and that's the way it is. What did I expect?
I have to state its my worst experience ever, as every car I have previously owned, I have been able to use, certainly in the first fortnight of having it!
My advice - stay clear.
21 de junio de 2019
Opinión espontánea
I have to agree with the previous…
I have to agree with the previous review, I have also experienced awful customer service both from MINI UK and the MINI dealership. Exactly the same happy to take your money but then extremely unhelpful, I will never purchase a BMW or MINI again the service just doesnt compare to the experience I have recieved from other similiar brands. BMW/ MINI need to take a serious look at the dealers and the after sales service that they offer.
Its such a shame because the car itself is fabulous.
Back to AUDI for me with my next new car.
18 de abril de 2019
Opinión espontánea
Worst Customer Service Ever
Unfortunately I have experienced some of the worst customer service in my entire life from Mini UK. I would like to give full details of the way I was treated, but I haven’t got the patience or energy for them anymore. When they try to sell you a car they are amazingly helpful, as soon as they have it they are not.
I have been passed around from person to person, £6K taken from me without consent, constantly blaming errors on technical faults. No one takes ownership of mistakes and somehow turns it on the customer, as if it’s their fault.
I will never purchase or have any dealings with MINI or the BMW group.
25 de enero de 2019
Opinión espontánea
Exceptional customer service
I booked my car in at Mini chelmsford for a diagnosis and Livvy provided exceptional customer service and is a real asset to your team. She kept me up-dated with progress throughout and the mechanics sent a video explaining all the issues that they found.
21 de diciembre de 2017
Opinión espontánea
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