Lebara Group  Opiniones 283

Not a trusted brand, takes monies and no service, time to leave this company as it is no longer fit for purpose . Total rip information from their customer service

The customer support doesn’t help at all, but rather irritates. It took me an hour of talking to 3 agents to get an answer to my question!
2 of these agents from India were simply useless, were rude and they even hung up the call. It was completely clear that they didn't understand where they are and what their work is.
I felt like I'm calling to some random place with no standarts policy and I also had to beg them to talk with me decently!?
I didn't expect that from Lebara!
There is a chaos going on there! I asked to connect me with manager but they just simply hang up the call!
The company needs to pay attention to what is going on there.
Unbelievable!

Værste af Værste dækning. Bor midt på Nørrebro og kan hverken sende eller modtage sms eller opkald det halve dagene.. og mobil internettet er også utilregnelig .. ku bruge hverken netto eller lidl appene i butikkerne og droppede indkøbet.. hold jer væk fra dem. Havde faktisk skrevet en andet anmeldelse et par dag siden, som jeg så slettet for gi dem en chance.. men nok er nok.. I siger ikke noget on jeres svækket dækning når i reklamer og det uærlig forretning.

Hi unfortunately things haven’t started smoothly so far since I initiated a sim only monthly deal now 11 days ago . Issue S I m card order number G0041295817
not arrived !
This despite two contacts with customer services and then attempting to construct an online request form for assistance which failed to send despite repeated attempts apparently due to “ invalid captcha “
Lebara have my contact details from taking out the contract and have ironically emailed me to advise I initiate activation of the s I m card as limited time left to do so .
Hence regretfully communicating by Trustpilot seems my only option remaining.
Would the company please contact me and resolve this matter by forwarding the SIM card asap .
Tx David

Don't expect any support. I signed up to a uSwitch Lebara deal months ago, then decide to change my email address, and port in an O2 number which I bought recently as it was a gold nimber. The lady told me to deregister the SIM and re-register it to change email address. Then I gave her the PAC code. I wasn't told this would end my deal. When I called later, I explained I was on holiday, she reassured me it would be sorted and someone would call in 2 days. I mentioned that I won't be able to answer as on holiday in Spain. She said they would contact me by email. I then get a missed call, and an email to say they tried but will try again. I immediately called, as I agreed we would do it by email not by phone call. Anyways, he first of all says it is because I changed my email address, I pointed out firstly that under GDPR I am allowed to correct my contact details. He then said it was because I ported in my old number, not listening to me. Then he hung up. I redialed, got someone different, he told that they would call back in 50 minutes. They never did. All, I will say is they are still very cheap, and the support reflects this. This is why they don't get one star, but two.

Appalling customer service. The people you contact just do not understand and ask the same questions over and over again. Promised actions but nothing ever happens. They are a joke and it needs to be sorted out.

Twice I’ve tried to get roaming working both in Italy and Portugal and twice they’ve failed to sort it out. I am now without any roaming whatsoever and the Lebara staff say that technical support isn’t available on the weekend, the very time people go away on holiday and need it to be working!! Go somewhere else, they just take your money and don’t provide the services you’ve signed up for.. a rip off.

If you have a disability , especially one that occurs when you're on the phone, you are more than likely to be discriminated against. I have in 8 out of 10 calls.\n If you have mental health problems, they will increase those problems and make them worse by their

Service very poor: Impossible to receive verification codes on messaging service.
Impossible to send SMS to Europe (although plan includes them).
Repeated (and unanswerable) messages re non existent phone calls from customer services.
Customer service totally ineffective (issues still unsolved after 3 weeks); agents on chat courteous, only one solved a problem; agents on phone: (call centre, India) courteous (mostly); 2 tetchy, dismissive, interrupting, one rude, hanging up and blocking number.

Just visited Lebara's website, with the intention of switching from O2, but also wanting to keep using e-SIM, which apparently - Lebara supports. Couldn't see any option for this, so started a chat with an assistant (not chatbot). Things took a turn for the worse here, as responses form the assistant took ages, I thought the chat had stalled on so many occasions. I was then advised to just click "e-sim" when applying; but I was already at the "payment" stage, with no option for e-SIM offered. Then, another huge wait for a reply, so prompted again, then eventually advised to select "iPhone AIR" to get an e-SIM. I pointed out that I had a Samsung, not an iPhone, and that this option stated "e-SIMS only work with iPhone AIR". No response. Eventually, I sacked it off and am looking elsewhere. I do expect a provider's: a) website to be factual, informative, and b) Customer Service Assistants to know their product, and C) respond in less than 3 to 4 minutes each time.

I'm leaving. Lebara created a storm if issues from not crediting card payments, not sending new Sims & then deactivating my current SIM without me knowing. Customer service apauling and scripted. They can't read the issue your raising or previous contact history so you'll have to repeat everything over & over and be lucky if you can get them to resolve their own errors. Be prepared to spend hours attempting to communicate with a company that goes by Indian clocks, not the UK times. If they say end of day they mean end of day in India and that's even when you check it's UK time. Nightmare can't wait till I'm free if them in a few days.

Awful service/communication. When I was eventually connected to a human the advice given by them completely contradicted what was both openly advertised and in black and white on the official LEBARO letter received.Have initiated my 14 day cooling off right to cancel. Honestly, proceed with great caution!

LEBARA SIM minutes do not work in India, Data seems to work, their support suggests checking phone settings and re-setting your phone, that's not the problem it's a Vodafone Idea (Vi) to Vodafone issue.
You cannot contact LEBARA for support as you are unable to call them using normal landline type number, so forget about dialling 5588 or +44 207 0310791.
There is no "WhatsApp" or any other type of number to call.
Think twice about signing up for a LEBARA SIM to think it will work in India.

Jeg har nu ventet i 14 dage på et nyt simkort og har derfor hverken kunne ringe eller bruge data. Som tak for min tålmodighed smed medarbejderen i kundeservice fornærmet røret på til trods for , at jeg holdt en sober tone. ….!
Jeg har mistet rigtig mange bestillinger på grund af et simkort, der ikke har virket i 14 dage.
Vildt

This is the most ridiculous service provider that I have been dealing with. I switched to Lebara and activated my sim, but unfortunately I am not able to make any telephone calls. I only can receive incoming calls.

Fraud Company. The package doesn't cover Switzerland but they charge you if you switch on your mobile in Switzerland. The explanation is 'You used Swiss network'.
They charged 10 Euro and there is no detail about it.

After my Lebara sim stopped working, I had numerous online chats and calls to get it sorted. I was informed to get another sim, which I did. My bank account was then cleared out!!! AVOID at all costs!!! Lebara needs to find these fraudsters, as they should have records of all my correspondence.

Mijn beltegoed van 30 euro verdween als sneeuw voor de zon. Ook 's nachts verdwenen er weer euro's van mijn beltegoed. Ik zou geïnternet hebben. In het eerste gesprek werd er toegegeven dat dat niet zo was en kreeg ik weer 20 euro beltegoed. Ook dat verdween. Toen kreeg ik het 'uitstekende' advies dat ik wifi uit moest schakelen als ik op Whatsapp zat. Dom genoeg ook gedaan en zo binnen 10 minuten 7 euro beltegoed weg. De rest verdween ook. Nooit meer Lebara.

Had 3 contracts and requested cancellation through chat online "not to have delays" Lebara says... After several trials and contacts though chat, phone and email nothing happened and still receiving invoices without service. Which I will not pay as respected all their rules by online chat.

Currently left high and dry while roaming in Australia. Urgently needed to restore voice call ability but it didn’t work. Which I cannot fix as the iOS Chat function has never worked for months and I need roaming to make a voice call to Customer Services so I’m in a doom loop.