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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchase a Chloe bucket bag and Chloe Nama sneaker from this boutique. The items are authentic, quality and at a great price. Would repurchase.

Valorada con 5 estrellas sobre 5

I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... Ver más

Valorada con 5 estrellas sobre 5

Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service respond... Ver más

Valorada con 5 estrellas sobre 5

Don't be hesitate to place your order from Modecraze. Fast response and always resolve your question/program if you encounter issues. I am super happy with my purchases.

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

I am not sure if the bag is real…

I am not sure if the bag is real because the magnent doesnt work so the bag doesnt close.

I tried this bag on in the store preciously and the closure was different.

The magnent is completely dysfunctional- which is suspicious for a new bag at this pricepoint

1 de diciembre de 2024
Logotipo de Modecraze

Respuesta de Modecraze

Dear Shawna,

Thank you for reaching out to us with your concerns about the bag you recently purchased. We sincerely apologize for any inconvenience you might be experiencing.

Upon reviewing our records, we haven't found any prior communication regarding issues with your item.
To address your concerns about authenticity, we strongly encourage having your bag authenticated by a reputable third-party luxury authentication service. This can provide a definitive confirmation and peace of mind. We recommend services like Entropy and Legit Grails, known for their reliability and accuracy in authenticating luxury goods.

We advise against self-authentication as it can frequently lead to false conclusions. Having your item professionally authenticated is the best way to ensure its authenticity.

We want to assure you that all products sold are 100% authentic. Your bag came from our esteemed partner boutique in Italy, which has a longstanding reputation for selling genuine designer items and is an authorized reseller of numerous luxury brands.

We stand firmly behind the authenticity of all our merchandise. If the authentication process or any other issue arises, please know that we are here to support you. For any further assistance, feel free to contact us at customercare@modecraze.com.

Thank you.
Sincerely,
Modecraze Customer Care

Valorada con 5 estrellas sobre 5

Perfect!

Order came fast, packaging was perfect,
And the bag is gorge! Already stalking the site for my next purchase.

8 de diciembre de 2024
Valorada con 3 estrellas sobre 5

Quality not met but positive follow up

The delivery is fast, but the bag I received is not in good condition, there are some bad scratches on the back of the bag, very sad about it. The customer services did offer solutions.

27 de noviembre de 2024
Logotipo de Modecraze

Respuesta de Modecraze

Dear Lily,

Thank you for your review. We're glad to hear that your delivery arrived promptly, but we are truly sorry to learn about the condition of the bag. We were not aware of this issue and apologize for any disappointment it has caused.

We take matters like this seriously and would like to discuss this further with you. Please contact us directly at customercare@modecraze.com, so we can understand more about what happened and determine how best to assist you.

Your satisfaction is incredibly important to us, and we're here to help with any questions or concerns you might have. We look forward to hearing from you and ensuring that your concerns are addressed.

Warm regards,
Modecraze Customer Care

Valorada con 5 estrellas sobre 5

Shop here!!

Super excited to find the YSL bag I was about to pay $2,000 for on the brand site for $400 cheaper! Perfect condition and fast shipping.

11 de noviembre de 2024

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