Purchase a Chloe bucket bag and Chloe Nama sneaker from this boutique. The items are authentic, quality and at a great price. Would repurchase.
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Consulta las opiniones de los clientes
I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... Ver más
Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service respond... Ver más
Don't be hesitate to place your order from Modecraze. Fast response and always resolve your question/program if you encounter issues. I am super happy with my purchases.
Información sobre la empresa
Escrito por la empresa
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Información de contacto
Estados Unidos
- customercare@modecraze.com
- modecraze.com
4,6
Excelente
169 opiniones
Ha contestado el 50% de las opiniones negativas
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It was my first time buying and I…
It was my first time buying and I really loved my purchase. I will definitely buy again and it was a very good price.
19 de septiembre de 2023
Effecient dleivery and good communication once purchased and tracking details
Love my purchase - well package and received as described - even better to be honest.
TY.
21 de septiembre de 2023
It took about 5 days to ship but once…
It took about 5 days to ship but once it shipped it got from Italy to California in 3 days! Awesome price and service I will buy from again
18 de septiembre de 2023
The item is real and I received the…
The item is real and I received the package quick. The price is great!
13 de septiembre de 2023
Great Product!
28 de agosto de 2023
My item got lost by UPS for a month so…
My item got lost by UPS for a month so I was refunded for my purchase. Then, item arrived at my door not in perfect shape. Modecraze then started hounding me for payment of the item. I was given 10% off but do not feel it measured up to the errors made and condition box was left at my door. This item was signature required and was just left at my door. Not happy with how this was handled nor how I was treated by Modecraze!
24 de julio de 2023
Legit company - not a scam!
Company was very responsive in answering your queries. Item was received as adverstised. Just found a new place to satisfy my love for authentic, new designer bags and shoes for a discount!❤️😊
14 de julio de 2023
Opinión espontánea
The bag was in perfect condition
The bag was in perfect condition. Authentic. Unbelievable price. I would shop here again. Thanks!
28 de junio de 2023
Great products and satisfied customer
This is now my second time purchasing from Modecraze, and I’m very happy with both of my purchases. Shipping was fast, and prices on products were unbeatable. Modecraze is new my favorite go-to for luxury finds. Thanks!
6 de junio de 2023
Opinión espontánea
Have not received the Chloe bag I…
Have not received the Chloe bag I ordered! Can you track where it is an ETA?
12 de junio de 2023
Respuesta de Modecraze
Dear Karen,
An email containing tracking information was sent to you on June 12th when your order was shipped. If you haven't received the email, we kindly request you to check your Spam/Promotions folders as it may have been filtered there.
Based on our records, FedEx attempted delivery on June 16th. Unfortunately, no one was available to sign for the package at that time. Therefore, FedEx will be making another delivery attempt to ensure successful delivery.
Sincerely,
Modecraze Customer Care
I’m really happy with the service I…
I’m really happy with the service I experienced. I originally wanted to buy this bag on vestaire but when I realised I would save more money buying from them direct I did just that! I had the bag sent to my sister in San Francisco then someone brought it over to the UK for me. Very happy with my purchase!
1 de junio de 2023
Authentic and Excellent Customer Service
This was my first time purchasing a designer bag not directly from the designer’s online website and I must say my whole experience was excellent. Customer service was responsive and they even adjusted the purchase price because I received my discount code after I purchased my bag. The bag itself was beautiful, carefully packaged and 100% authentic (had it authenticated also since this is my first transaction with the company). I will definitely be buying from this company again. Reasonable price, amazing quality, authentic and excellent customer service!!!
3 de junio de 2023
Opinión espontánea
Gorgeous Bag!
Gorgeous Bag!
The bag is beyond beautiful, it was shipped super fast, and in perfect condition.
Very happy and satisfied with my purchase!
19 de mayo de 2023
Outstanding customer service!
My beautiful Fendigraphy arrived in a timely manner and packaged beautifully. There was a minor issue with my transaction and customer service was extremely responsive. They offered a solution and left me a very happy customer! I’ll be back to purchase in the future!
24 de abril de 2023
All their colors on website are not…
All their colors on website are not representative of actual products. Lost $50 already exchanging 1st for different color I shop on 20+ websites never had this color changes happen. Would not recommend. Reply…not true again your professionalism just shows lack of integrity in selling. I purchase numerous items online daily and pic of your purses is not I repeat not the same color you receive it’s deceptive and I am keeping the item anyway due to $50 loss on first bag and now this bag once again not same as pic online. I wanted a light nude/ beige bag simple these are both purple dark taupe not beige. Never had an issue like this. Misrepresentation period. $500 doesn’t make or break me I just have to look and buy another one from a trusted website. Buyer beware. Never had this happen let alone twice. Not to mention inappropriate attitude from site. Color screen brightness just excuses to sell an item not true or correct. Again buyer beware. There are tons of websites that this does not happen you can purchase from.
23 de abril de 2023
Respuesta de Modecraze
Dear Trisha,
Thank you for leaving us another 1-star review! We understand that you are upset about your recent purchase and that you may feel dissatisfied with the product.
However, we want to clarify that you not only saw the product you purchased in the photos on several platforms, but you also saw a video of the actual product. Therefore, it is clear that the color was not an issue. It appears that you tried to use the color as an excuse to demand a full refund instead of a site credit. Since we did not agree to your request, you left us negative reviews.
Please note that we have never had any issues with the colors of our products in the photos. However, depending on the device or screen brightness, products may appear slightly darker or lighter.
The second item that you purchased was a Valentino Rockstud Wristlet in a color Poudre. The color was clearly stated in the product description. This is a classic Valentino color - dark neutral nude. We sold dozens of these wristlets and no one had any issues with the color. We understand that you "wanted a light nude/ beige bag", but nowhere in the photos on our website this wristlet looks light nude/beige.
Regarding the attitude - you left us a 1-star review when you assumed that we didn't reply to your demanding email within less than 24 hours.
You also stated that "All their colors on website are not representative of actual products." Have you seen all of our products?!
Thank you for your understanding.
Sincerely,
Modecraze Customer Care
It was a wonderful experience,
It was a wonderful experience,. My new bag arrived on time and in a perfect way. I will be purchasing from Modecraze again very soon. Thank you so much!!
4 de abril de 2023
Satisfied customer
CS answered all my questions before my purchase. Very responsive. My order arrived on time and I’m in love with my new bag. Will purchase again soon!😊
Thank you
5 de abril de 2023
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