Modern Rattan  Opiniones 

214
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Ver más

Valorada con 2 estrellas sobre 5

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Ver más

Valorada con 5 estrellas sobre 5

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Ver más

Valorada con 2 estrellas sobre 5

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Ver más

Información sobre la empresa

  1. Tienda de muebles de exterior

Escrito por la empresa

We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 3% de las opiniones negativas

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2,7

Todas las opiniones

(214)

48 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good quality product

Good quality product. Covers and protects our garden furniture well

23 de octubre de 2023
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Respuesta de Modern Rattan

Thanks for your review Cath

Regards
Modern Rattan

Valorada con 4 estrellas sobre 5

Great product and great customer service

Great communication on order from customer service and delivery company, product is beautiful and well made, would definitely use this company again, reason for 4 star, from order to delivery was over 5 weeks

22 de diciembre de 2023
Opinión espontánea
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Respuesta de Modern Rattan

Thanks for your review Michelle

Regards
Modern Rattan

Valorada con 1 estrellas sobre 5

This is a con site

This is a con site.
They advertise for one thing and sell something else.
I will never use this site again.

12 de septiembre de 2023
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Respuesta de Modern Rattan

Hi Irshad

Thanks for your order for :
Nova - Titan Aluminium Pergola 31cm Solid Side Wall Panel - Wood Look - £278.99

Unfortunately as per the product listing this isn't a pergola and we delivered what was ordered.

Regards
Modern Rattan

Valorada con 1 estrellas sobre 5

Money taken and no goods delivered

Awaiting response from company

2 de noviembre de 2023
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Respuesta de Modern Rattan

Hi Anglea

If your able to confirm an order number we'll be happy to look into this but at present we don't have any outstanding shipments for an Angela within our system.

Regards
Modern Rattan

Valorada con 5 estrellas sobre 5

Helpful staff - great product

Helpful staff, excellent product at great price. Very happy! Fast delivery too - all good.

15 de octubre de 2023
Opinión espontánea
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Respuesta de Modern Rattan

Thanks for your kind words

Valorada con 3 estrellas sobre 5

Covers are waterproof, but…..

Covers are very waterproof. They are meant to have holes on each corner for ties but one out of the 2 covers didn’t have holes in one corner, hmmm, strange! The other one had holes on all 4 corners

10 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointed on many levels

I’m really sad given how offended Matt was when I initially left a review & being promised there was a mistake, & he’d have it sorted asap, yet here we are!

I’ve had to resort to to reporting them to trading standards after being pushed from pillar to post with faulty maze furniture! £1500 on outdoor furniture that hasn’t been useable for two summers, with them now discontinuing the range & being either promised by Matt that he was ‘on it’ & then being ignored for weeks despite chasing CONSTANTLY, and then being told I’m now out of warranty & they’d issue a 10% goodwill refund.. for unusable furniture!

It’s not worth saving a few quid to purchase via modern rattan! Buy direct from the manufacturer as if anything goes wrong, the manufacturer can’t assist until Modern Rattan contact them & modern rattan just kick cans down the road to pass the buck or delay you until evidently out of warranty!

29 de septiembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

The pergola arrived after 6/7 weeks of…

The pergola arrived after 6 weeks of waiting so we’ve missed most of the lovely weather, which is a same, however, the delivery was fantastic. They bought it right into the garden and placed on the patio. The pergola itself seems good so far.

15 de agosto de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Bad communication

Ordered a furniture set based on stated lead times. After order, no communication received on likely dispatch. Unable to get through by phone (despite multiple attempts), no response to email and only vague responses to chat function such as "any day now".
UPDATE: Thanks for the offer to look into this if I email you details, however you already have an email from me dated 12 September to which you have not yet replied. Why don't we start there.
UPDATE 2: Email update now received - thanks.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de Modern Rattan

We sorry to hear of your experience, if you could confirm you order details as there is no name on the review to customer service customerservice@modernrattan.co.uk we'll be happy to advise an update to your order

Regards
Modern Rattan

Valorada con 5 estrellas sobre 5

Luxurious and comfortable, what a find!

Order took a bit longer than expected to arrive however I do get this wasn’t their fault entirely. However the garden furniture was better than the expected, very nice and easy to put together.

21 de agosto de 2023
Opinión espontánea
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Respuesta de Modern Rattan

Thanks for your review

Regards
Modern Rattan

Valorada con 4 estrellas sobre 5

Excellent Service

Ordered a set of garden furniture after having an absolute nightmare with Robert Dyas! Modern Rattan were a pleasure to deal with and kept me updated throughout the whole process. The furniture is fantastic but then we already have a MAZE set so aware of the quality. Dropped a star as we desperately wanted the set for the Bank Holiday weekend but sadly they couldn't deliver in time so delivery was a little slower than a larger more well known company such as Amazon could have done. Apart from that, highly recommend Modern Rattan for your garden furniture needs.

31 de agosto de 2023
Opinión espontánea
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Respuesta de Modern Rattan

Morning, thanks for leaving a review we're glad to hear your enjoying your new furniture.

Valorada con 5 estrellas sobre 5

Maze ark daybed

Great product, good communication re delivery and great price. Very happy.

1 de julio de 2023
Opinión espontánea
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Respuesta de Modern Rattan

Thanks for your kinds words

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