Hi, thank you so much for sharing your honest feedback. ❤️ We’re truly sorry that the ring didn’t look as you expected.
We’d just like to gently clarify that this is an Old European Cut moissanite, which has a distinctive vintage faceting structure and a larger central culet. Because of this, a darker/black-looking circle can naturally appear in the center under certain lighting, it is a characteristic of the cut, not a defect.
This is a lab-created moissanite, so its optical appearance will naturally differ from a diamond. We have already supplied the same gemstone and ring design to 12 customers in US.
If you’d like, you can also compare Moissanite vs. Diamond online or through our website to better understand the difference.
We completely respect your decision and, most importantly, want you to feel happy and confident with your purchase.