MOLE ENERGY LIMITED Opiniones 122

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mole Energy installed AIKO solar panels and Sigen battery & inverter on my house. The process was simple and straightforward. They were happy to answer my many questions. The installation took only... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mole installed ten solar panels and a battery for us a few weeks ago. This meets around 30% of our electricity needs on short dull winter days and over 100% on sunny days. Output will no doubt be be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Previously had solar panels installed by Mole energy a few years ago, and this time they installed a Tesla Powerwall 3. The install was performed faultlessly by Shane and Connor who went above and be... Ver más

Valorada con 5 estrellas sobre 5

Professional from start to finish. Completed in under 4 hours. Polite and respectful Team. The solar panels look amazing and are pleasing to the eye. We felt we wanted a company backed by a household... Ver más

Información sobre la empresa

  1. Proveedor de equipos de generación de energía solar

Información proporcionada por diversas fuentes externas

Mole Energy specialise in award-winning renewable energy solutions for homeowners and businesses. Services include solar PV and battery storage, maintenance, repair and energy switching. Part of Mole Valley Farmers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(122)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service

Once again a very professional and quick installation at the right price. I cannot praise Mole Valley Energy enough for their professional approach. Well done.

8 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Had a fault with our solar panels

Had a fault with our solar panels. Charged £180.00 for engineer to come and look, said the problem was on the roof. Gave us an estimate for £1300.00 to fix the problem. Got it fixed by another company for £40.00.

I assume from their reply to my original review that they were not interested in the job as they did not install the panels. If they didn't want the job they could have said it would not be financially viable for them to undertake the work.

The engineer who fixed the problem was a specialist engineer.

2 de septiembre de 2020
Opinión espontánea
Logotipo de MOLE ENERGY LIMITED

Respuesta de MOLE ENERGY LIMITED

Dear Marilynn,

We are sorry to hear that you are not fully satisfied with the service you received from Mole Energy. Although we didn’t originally install your solar PV array, we sent one of our specialist solar engineers on a 105-mile round trip to assess the issues you were having with your array. We informed you that the charge would be £150 plus VAT for this call out and assessment, which concluded that the issues you were having were on the roof and could not, therefore, be remedied in our first visit.

We work within strict health and safety guidelines, so our engineer advised that we would need scaffolding and crawl boards to safely access your roof. To ensure a robust repair we would need to lift all of the panels to fully assess the extent of the problem. Your quote for £1,300 included scaffolding, access equipment, parts and two specialist engineers.

Should you have any issues with your system going forward we are here to help.

David Stevenson (Managing Director)

Valorada con 4 estrellas sobre 5

Vary flexible and accommodating

Vary flexible and accommodating - only issues were a tiny bit of accidental damage plus the instructions for using the system were a little rushed considering the level of spend going on. In spite of this though would recommend them.

20 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

An outstanding service and product

We cannot speak highly enough of the service provided by Mole Energy who captured our attention with an advertorial about the Tesla battery for green energy storage. It all sounded too good to be true, but the whole process from the personal marketing visit to our home, the fitting, commissioning and aftersales service has been excellent. As the battery did far more than "doing what it said on the can", we decided to buy an electric car and also invest in a Zappi car charging unit, MyEnergie hub and MyEnergie app. The engineer who fitted these items not only did so with the minimum of fuss, but went above and beyond setting up the coordination of all our green energy with a clear simple explanation, including how we could change things using either the app, Eddi or Zappi. We hope to have a Smart meter 2 fitted soon in the knowledge that we can get a friendly after sales service to set this up for down loading cheap overnight electricity to store in the battery during the winter when there is less solar energy available.

We have no hesitation in highly recommending Mole Energy to assess, quote, fit and support some or all of a green energy package for a domestic property.

5 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communication and support…

Excellent communication and support throughout the survey process as well as installation. Fitters were polite, efficient and well informed. Battery has performed well and has really maximised the value of our solar panels as our house is 100% electric. During July we were 80% self powered and even had a 4 hour power cut where we carried on as normal knowing we were running on both solar and stored power.

3 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

could not have done what we had to get…

could not have done what we had to get done without the intervention of a very kind young lady from mole energy called gergina a very helpful young lady who new and done her job well thankyou

29 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Solar Power by Mole Energy

We live in a listed thatched property in Devon, grade 2. Mole Energy came and carried out a survey for us re suitability for Solar Energy. We decided to have Solar panels fixed on our stable roof, which is outside of the listing perimeter of the house.
We are very pleased with the performance of the solar panels and the efficiency of the I Boost with regards heating our domestic water.
Mole Energy were very professional and helpful from the start to the finish of the project.
We wish we had done it sooner!

20 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ben's Farm Shops chose Mole Energy to…

Ben's Farm Shops chose Mole Energy to fit solar panels to our two larger farm shops, because it was local and had an excellent reputation. Mole Energy lived up to our highest expectations. they oversaw the whole project from start to finish, dealt with every issue and their staff are so friendly, polite, patient and efficient! We would have no hesitation in using them again if the need arose. And solar panels have saved us thousands of pounds in energy costs and we are doing our bit for the planet! I only wish we had done it before! Thank you everyone at Mole Energy for a great experience throughout the whole process. Greg Morgan, Director.

6 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hot stuff!

I’m really pleased with my solar panel installation with the battery. It’s given me over 90% of my electricity daily even in February and then some for the grid.
Mole Valley were very efficient and friendly, always available on the phone when needed. They made a schedule for the installation and everything happened on time as planned. Everything was left tidy and RIchard gave me a follow up call to check all was working well. I have recommended Mole Valley to others.

9 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

A neighbour recommend Mole Energy to me…

A neighbour recommend Mole Energy to me and I'm very glad they did. Very good service. Friendly, knowledgeable, not the absolute cheapest but competitively priced. Did the installation quickly, as planned with minimum hassle for the agreed price. Very pleased with the result and would recommend them.

8 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

From the first contact to the finished…

5 stars is hardly enough! From the first contact to the finished job, Mole Energy have proved to be the perfect supplier for our PV needs. They have done a simple and straightforward survey, been in precise and friendly communication throughout and made the complications disappear. We could not be more pleased with the value, product, communication, professionalism and result of this project.

21 de noviembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Everything went as it should

Everything went as it should, but they were unable to put the finishing touches on the day. The panels worked but some monitoring equipment was outstanding. All completed a week later.
Very pleased with the final outcome

28 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Speedy initial visit, proposal issued almost immediately, the price was as quoted, friendly team arrived on the appointed day, were efficient and quick. All in all good service.

30 de septiembre de 2019
Opinión espontánea
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Respuesta de MOLE ENERGY LIMITED

That's fantastic to hear! Thank you so much Mr Buckland, Mole Energy

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