MOSCOT Opiniones 

It's been more than 20 days and still haven't received my refund. They literally stole money from me. I gave them back the sunglasses in perfect shape and they haven't refund me the money! Im so frustrated....

Long-time customer, around six pairs over the years. My last two Lemtosh orders from moscot.com both had the photochromic lenses fail. The first pair (Blue+) stopped tinting altogether at about 13 months. The second pair (Green+) arrived with one lens barely changing at all, and the frame was so crooked out of the box I had to take it to my optometrist to get it straightened before I could wear it.

To be fair, Moscot refunded the Green+ pair under warranty with a prepaid return label, no fuss. But on the Blue+ pair they refused anything beyond 15% off new lenses, even after I pointed out it was the same defect on two consecutive pairs, one of them faulty out of the box. Twice escalated to management, same answer: one month outside the 12 month warranty, so not their problem.

The frames look great, but a crooked frame and dud lenses on a brand new pair, then the same lens failure on the previous pair, is poor quality control at this price. And when it goes wrong, the company won't acknowledge it. Buy the plain sun lenses or buy elsewhere.

I've ordered two pairs of spectacles from the Beak St branch in Soho, London, and had a great experience. The service was excellent and the staff were lovely.
Sadly, I can't say the same about my online order.
After reading their blog, I was still none the wiser that I'd purchased two “clip cases”. Regardless, you'd reasonably assume that a spectacle case would be wide enough to accommodate a human face, rather than being noticeably shorter!
The returns process is where things get particularly disappointing. The T&Cs do not clearly state that refunds are only issued in USD, nor do they make it clear that a $20 handling fee will be deducted. In my case, that worked out at £18.74 deducted from a £40 order.
That's a pretty significant amount to lose on a return, and I don't think these charges are made sufficiently clear at the point of purchase.
Great in-store experience, but be very careful when ordering online. Read the returns T&Cs closely and be aware of the additional fees before you buy. Also check Moscot's quickfire and defensive reply. This is from a company that smothers customers with it's fake friendly "family buisness" identity - when it's ruthless and corporate. 55% 1 star reviews says a lot !

I haven’t even had my glasses for a year and they shifted and fit lopsided, when I reached out about my issue via email I was suggested to come to a MOSCOT brick and mortar store to get my glasses looked at. Since I live nowhere close to one she suggested I take the glasses to a local optician to have them fixed. There should be more options than this, it’s easier to pass a customer off than to actually deal with the issue. I’m upset because these are $400 glasses I should not be having these problems so soon, you would think the company that sold the glasses would be willing to adjust them. I have $100 pair glasses from LensCrafters that still fit the same after years of wearing them. But overall MOSCOT does make beautiful glasses, I just wish the fit stayed consistent.

I have been a loyal MOSCOT customer for around ten years, and my wife has also owned several MOSCOT frames.

My SPIEL frame became unusable because the temples wore out through normal use. There was no accident, no misuse and no unusual damage. The front of the frame and my expensive prescription lenses remain perfectly usable.

MOSCOT confirmed to me in writing that the SPIEL is discontinued, that replacement temples are sold out, and that they are therefore unable to repair the glasses. Their proposed solution was to transfer my lenses into another frame or to search independently for old stock.

For a premium eyewear brand, I find this completely unacceptable.

A pair of expensive glasses should not effectively become disposable simply because one wear component is no longer stocked. MOSCOT did not offer a compatible temple, an adaptation from another model, a refurbishment service, a repair workshop, or any other technical solution.

What disappoints me most is that the temples did not fail because I broke the glasses — they simply wore out.

I bought MOSCOT because I associated the brand with quality, craftsmanship and longevity. After this experience, I no longer do.

Before buying an expensive MOSCOT frame, customers should be aware that once a model is discontinued, even a simple failed component may leave you with an otherwise perfectly good pair of glasses that MOSCOT will not repair.

Extremely disappointing after ten years as a customer.

UPDATE: MOSCOT has now publicly confirmed that the SPIEL has only been out of production for three years, yet all replacement parts are already exhausted and no current temples are compatible. I think that speaks for itself regarding the “longevity” of a premium product.

PREMESSA
Nel 2021 acquisto un MOSCOT LEMTOSH per oltre 300 euro (solo montatura) presso l’ottica Lipari di Palermo.

IL FATTO
Dopo poco tempo, la montatura presenta delle antiestetiche macchie biancastre che, all’inizio, ho trascurato. Poiché il problema aumentava con il tempo, nel 2023, poco dopo la scadenza della garanzia di 2 anni, mi sono rivolto al rivenditore MOSCOT di Palermo. La risposta al problema è stata la seguente: “È colpa del suo sudore”.
Beh, direi che forse sarebbe bastato un po’ più di attenzione per constatare che lo sbiancamento è molto più evidente nelle parti della montatura che non vanno a contatto con la pelle. Ma comunque…

Visto che il problema continuava ad aumentare e, stranamente, lo sbiancamento si alternava a fasi in cui la montatura tornava quasi normale, nel 2025 ho scritto direttamente a MOSCOT.
Questa è stata la risposta:
“Le confermo che il fenomeno indicato dal nostro rivenditore Lipari può effettivamente in alcuni casi impattare sull'aspetto del prodotto ma è fuori dal nostro controllo poiché non legato ad un difetto qualitativo.
Le suggerisco comunque di verificare con l'Ottica Lipari la possibilità di un trattamento volto a ripristinare temporaneamente l'estetica della sua montatura, tenendo in considerazione il fatto che si tratta di un prodotto acquistato 4 anni fa.”

Non contento, pochi giorni fa, nell’agosto 2026, ho scritto nuovamente a MOSCOT, segnalando questo effetto cangiante/camaleontico di una montatura che alterna spontaneamente fasi in cui la superficie è perfettamente lucida ad altre in cui diventa evidentemente biancastra e opaca, per poi ritornare lucida dopo alcune ore.
Allego anche le foto e sottolineo che è quindi difficile attribuire il fenomeno semplicemente al sudore, anche perché una spiegazione di questo tipo non sembra compatibile né con la localizzazione delle aree interessate né, soprattutto, con la reversibilità spontanea del fenomeno in tempi così brevi.

Quella che segue è la risposta di MOSCOT:
“Based on what you are describing, the change in appearance can occur as acetate ages and is exposed over time to factors as perspiration, skincare products, heat, humidity and other environmental conditions. The natural pH balance of a person's skin can also contribute, as perspiration and skin chemistry vary from person to person. These factors can cause the surface of the acetate to become temporarily dry or hazy, which may create the whitish or opaque appearance shown in your photos.
Natural oils from the skin can sometimes temporality restore moisture and shine to the surface, which may explain why the frame returns to its darker, glossier appearance after some time. This would also help explain why the effect may appear and disappear rather than remain permanently visible.
Once the acetate has reached this condition, adding a frame safe conditioning oil may improve the appearance and help reduce further dryness, but it will not fully reverse changes that have occurred in the material.”

L’EPILOGO
In poche parole, e direi dispiaciuto, secondo MOSCOT la causa di tutto è l’invecchiamento dell’acetato e la sua esposizione nel tempo a fattori quali il sudore, i prodotti per la cura della pelle, il calore, l’umidità e altre condizioni ambientali.
Anche il naturale equilibrio del pH della pelle di una persona può influire, poiché il sudore e la composizione chimica della pelle variano da persona a persona. Questi fattori possono causare un temporaneo seccamento o una opacizzazione della superficie dell’acetato, determinando l’aspetto biancastro o opaco visibile nelle mie foto.

In due parole, se comprate un MOSCOT, fate attenzione a: sudore, pH, umidità, calore e condizioni ambientali (queste ultime, peraltro, non meglio specificate).

Non ho altro da aggiungere. Lascio ai lettori di questa spiacevole recensione — che sinceramente mi sarei risparmiato — l’ardua sentenza.

PS: dopo una breve ricerca su Trustpilot, noto che non sono il solo ad aver segnalato lo stesso difetto. dilemma. Meno male, mal comune mezzo gaudio…..

Ridiculously poor customer service. I had a pair of frames that came apart after light use and they are 'unable' to fix them so advised I purchased a new pair and swap the lenses over. Seems like the one person who works in their customer support is either narcoleptic, works two hours a week or simply just crap at their job. Never like to write a bad review, but there are way better companies than Moscot to get decent frames from so wish I had done that in the first place. What a waste of time and (a lot of) money.

Great experience with Josh and Jeff at MOSCOT, Coconut Grove, Florida. Without going into specific details, I had a situation with a broken pair of prescription sunglasses. Jeff and Josh both made an effort to help me resolve my situation, even though there was likely not a purchase involved. They went online for me and helped me source new frames and even sent me to someone down the block who might be able to help me because they did not represent the brand of glasses I was trying to fix.

Thank you both for your care and hospitality and helping me resolve my issue. Even though there is not a financial transaction related to it, it was just pure great customer service. I will surely be stopping back at MOSCOT and recommend them to anyone looking for a new set of prescription sunglasses or prescription glasses. If this is how they treat a non-customer, I can only imagine how well I'll be treated when I'm a customer. I intend to be a customer real soon.

Thanks again, Jeff and Josh, for helping me out.

Tony was the staff member who assisted me in purchasing glasses. He was extremely knowledgeable, patient and an absolute pleasure to be helped by. This is the second pair of glasses I purchased in about 30 years. He educated, answered and showed me all about glasses. When I left the store, I felt truly treated in a 100% manner.
The other staff were most pleasant. Inside the store was a most pleasant environment. Access to location of store was excellent.
I picked up the glasses when ready and the fit perfectly.
👀👍

Honestly, I feel I get scammed. Big time. I bought more than three frames ,three of them clear. Disappointed with my clear Moscot frames. When you pay premium prices, you expect glasses to last for years. not disposable quality. Because the material is clear, the internal metal cores have completely oxidized and turned bright green from moisture , making them look terrible. If you live in a humid climate , think twice before buying clear or translucent frames—stick to solid colors that hide this!

Good quality( other brands within the same price range in my opinion have better quality). Poor poor poor customers support, if you have a question or want to cancel your order don’t bother, they have the policy that you can cancel it within one hour of ordering, but the least waiting time of them answering your email canceling the order is 2 days( bad bad bad customers service). Have about 6 pairs of glasses which I bought them from other suppliers of moscot. First time ordering from their official site and for sure the last( site or physical store). I believe having this kind of service to your customers that pick you is really a reason not to buy again. Sad.

Very helpful wonderful team

Ho acquistato un paio di occhiali Lemtosh direttamente dal sito pensando che venissero spediti dal una sede in Italia ..invece ho scoperto che gli occhiali arrivano tutto direttamente dalla sede centrale di New York ! Ebbene... Non posso che fare i complimenti alla Moscot perché a distanza esattamente di 5 giorni mi sono stati consegnati con corriere DHL! All interno numerosi gadgets...che comunque fanno piacere. Occhiali a mio avviso molto molto belli ed iconici. Grazie di cuore, Lorenzo

Extremely disappointing experience with MOSCOT’s returns process.

I returned an item which was delivered back to them on the 12th. I was told the refund would take 10 working days, yet that timeframe has passed and I still have no refund, no update, and no response to my follow-up email.

It’s frustrating having to chase a company for money that should already have been returned, especially considering the price point of their products and the premium image they try to present.

Good customer service is tested when something goes wrong — and unfortunately this experience has been poor.

I wanted to share what a great experience I had with Christine at the beak street London store. She was so attentive and genuinely helpful from the moment I walked in. Her product knowledge is top-tier, and she went above and beyond to make sure I was left the store happy. Employees like her are the reason people keep coming back to Moscot!

I had a very disappointing experience with MOSCOT’s customer service, and I would strongly caution others.
My order was allegedly “collected” from a DHL pickup point, however, I was not even in town at the time. Despite this, MOSCOT continues to claim that the parcel was released upon presentation of “valid ID,” yet they have failed to provide any actual evidence of this.

I repeatedly asked for basic, verifiable information. None of these questions were answered. Instead, I received the same generic response multiple times.

This raises serious concerns about how loosely parcels are being handled in general, but even more concerning is MOSCOT’s complete lack of accountability. They simply defer to DHL and close the case, leaving the customer without the product or a refund.

This situation dragged on for weeks and I'm left empty handed. No sunglasses and money gone.

At the end of the day, I paid for an item I never received, and MOSCOT has refused to take responsibility or properly investigate.

Very disappointing experience for a brand that presents itself as premium (and where customer service IN STORE is so much better).

Très mauvaise expérience, demande de SAV sur une monture commandée sur leur site internet, encore sous garantie (2 ans de garantie légale de conformité selon la loi européenne) et le service client m'explique que la garantie a sautée car j'ai fait poser des verres de corrections dedans... Il s'agit d'une paire de lunettes de vues, pas de soleil et bien évidemment les verres ont été posés par mon opticien (facture à l'appui). J'ai été moi même opticien par le passé et c'est la première fois que j'ai affaire à un si mauvais service client surtout dans le milieu de la lunette.

order #283416

when you’re spending $300+ on a single pair of sunglasses, you’d expect exemplary service. not only is the shipping timeframe when ordering way more than it should be, the return process also is ridiculous. 7-10 business days for a refund is ludicrous. sunglasses were returned on the 22. should’ve had a refund notification a day or two later. every other luxury brand i have purchased from has a fast refund process of 2 days max.

J'ai 2 paires de lunettes de vue Moscot (achetées chez mon opticien à Paris, l'une il y a 2 ans et l'autre il y a quelques mois) et j'en suis ravie (le choix de modèles et de couleurs est impressionnant). Sur le site de Moscot, j'ai également acheté l'année dernière et récemment une paire de lunettes de soleil, 2 paires de clips et des étuis, produits reçus à Paris une semaine après la commande et très satisfaite du look et de la qualité. Enfin, j'ai acheté une autre paire de clips hier dans la boutique du Marais, vendeur très sympathique et de bon conseil.