Moshulu Opiniones 

314
TrustScore: 4 sobre 5

4,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Ver más

Valorada con 2 estrellas sobre 5

I used to Highly rate Moshulu, but unfortunately the quality has dropped immensely, they seem to be using inferior materials and made cheaply. My recent products from Moshulu were very disappointing,... Ver más

Valorada con 5 estrellas sobre 5

In the past 2 months I have purchased 3 pairs of shoes as the quality and fit perfect - I only wear leather shoes. Their service amazing and very well priced -will definitely purchase from Moshulu aga... Ver más

Valorada con 5 estrellas sobre 5

Paid what is now an annual pilgrimage to the Moshulu Dartmouth store - to purchase a holiday treat (usually a pair of new sandals, or a bag). The staff are so friendly and helpful, I really look for... Ver más

Información sobre la empresa


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

314 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,1

Todas las opiniones

(314)

29 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Magnificent Moshulu

The quality of the shoes, the customer service especially their prompt action to rectify mistakes. Things happen and Moshulu say sorry make amends and make you feel and look fabulous.

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent!

Customer Service were excellent, went out of their way to assist me in a friendly and professional manner. Very prompt delivery, and the boots were just what I was looking for, well made and comfortable. Will be back!

7 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great purchase

The most comfortable boots I've ever had. As I have wide legs, it helped being able to adjust the width with the strings at the back. Warm, comfortable, strongly recommend!

10 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refund delays

The sizing on 2 pairs of slippers was wrong. Over £80 paid and money taken immediately. However, it took 12 days from them receiving the return to refund my money. Their returns policy does say it can take 14, but in this internet banking age this delay is unacceptable and would be the one reason I wouldn't shop with them again. That and the fact that, even at that purchase price I had to pay postage which I have now lost.

1 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly and professional staff at…

Friendly and professional staff at wells branch .great advise and time on deciding which looked nicer on. The boots are so comfortable and stylish. For someone that hates shopping for footwear it was a welcomed experience . Thankyou

18 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Luxury slippers

I've had many pairs of sandals and boots and love them all. As I'm getting new carpets soon I thought I'd have a treat and get some nice slippers. Just tried them on and I know I will not be dissapointed

18 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am wearing the boots I ordered…

I am wearing the boots I ordered yesterday. Fabulous comfortable and gorgeous. I can wriggle my toes , which is a must for me due to wide feet.Thank you to all involved. I am over the moon with my purchase and true to your word they arrived when promised I can assure you I will be wearing Moshula shoes and boots from now on.
Love and light to all x

15 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dangerous slippers…

I purchased a pair of Moshulu slippers after my mum having had hers for many years and also after much research. I have had them about ten months and yesterday slipped badly after the soles have become smooth. This is the second time this has happened, the first time was early August. I am so disappointed that after all my research I have purchased such a rubbish and dangerous pair of slippers.

15 de octubre de 2023
Opinión espontánea
Logotipo de Moshulu

Respuesta de Moshulu

Thanks for your feedback Susan. We are sorry to hear that your slippers have not lived up to your expectations. We pride ourselves on comfort and quality so it's always disappointing to hear if there's been an issue. Our no quibble guarantee means that if you are not entirely happy with your purchase from us, our Customer Care team are on hand to help, whatever the issue, either by phone or email, or in our stores. If you'd like to speak to someone then please do get in touch with our team on 01404 510440 (selecting option 2 for support) or by email on customer.services@moshulu.co.uk

Valorada con 1 estrellas sobre 5

Could try a little harder to post items…

Could try a little harder to post items as certain parts of the UK are excluded. Rediculous in this day and age do not recommend

25 de septiembre de 2023
Opinión espontánea
Logotipo de Moshulu

Respuesta de Moshulu

Thanks for your comments Roz; we are sorry to hear that you've had difficulty placing an order to your address.

We offer standard delivery across the UK, although we do advise that services to Scottish Highlands addresses and outside mainland Britain may take longer than 5 days to arrive.

Our Customer Care team would be more than happy to help place an order with you, and can be contacted on 01404 510440 or via customer.servcies@moshulu.co.uk

Valorada con 1 estrellas sobre 5

Sent a used item

Ordered a really nice bag and was so upset when I received it to find it was clearly a previous-returned used item. Especially since I'd paid full price for it, not a sale item. I expected brand new. The front of the bag was all scuffed and you could tell the previous purchaser had adjusted the straps from their original position. I returned the bag straight away with details of why I was returning it. They refunded me but kept the postage cost, which I should have got back as I had not chosen to buy a used item.

28 de agosto de 2023
Opinión espontánea
Logotipo de Moshulu

Respuesta de Moshulu

Thanks for bringing this to our attention, we are very sorry to hear of our error. Naturally we'd like the opportunity to put things right, and our Customer Care team are here to help. - If you could drop them a line with your order number we can look into this fully; you can catch them on 01404 510440 or via email on customer.services@moshulu.co.uk

Valorada con 5 estrellas sobre 5

Lovely shoes and great customer service

This was a good online experience - what I really appreciated was the ability to buy multiple items for sizing, and be able to return them for free. This is far more likely to encourage me to buy from them if I don't have to worry about paying return postage - take note firms that charge for returns!

13 de julio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Misleading sales promotions

I have been a repeat customer for several years and have no complaints about previous service. I ordered a pair of Ginger Ale sandals in the latest sale. Paid £49 + p&p. Also subsequently received last Monday an email imploring customers to "Order quickly, last chance, sale ends tonight". I had to return the sandals as there was a manufacturing fault with them and requested an exchange; I requested a different colour as none were now available in the original colour. Fine, no problem. Today (Wednesday) I have just gone on the website and looked up the same sandals. Design is now labelled 'Sale - £35' ie. a further £14 reduction AFTER the sale purportedly ended. That's so disingenuous as to be unbelievable. I'm afraid that when my latest order is completed one way or another I shall no longer be taking my custom to this company. In fact I shall be phoning them first thing tomorrow morning in the hope of changing my exchange request to a refund request.

Update 11 Sept 2023: I much appreciate how Moshulu have dealt with my product return and complaint about their recent Sales policy. As explained in their reply, they have given me a partial refund to reflect the new discounted sale price. In fact they have gone above and beyond by finding for me a replacement pair in the colourway I originally ordered. Entirely with the purpose of being helpful, I would only suggest that, to avoid, arguably, misleading 'Sale ending' notifications in future, they might consider including a sentence along the lines of "A limited number of styles may be subject to further reductions beyond this end of sale date".
To sum up, one happy customer. And the replacement sandals are a lovely, perfect fit! Thank you, Moshulu!

16 de agosto de 2023
Opinión espontánea
Logotipo de Moshulu

Respuesta de Moshulu

Thanks for your feedback Judy; we are sorry to hear that you felt misled by our recent offer. Whilst our clearance offer came to an end, we took the decision to continue some of our styles at reduced prices, in response to recent sales performance, and certainly with no intention to mislead our Customers. If there is ever a further reduction against an item that it returned for exchange, we will always honour this new price, and can see that the difference was refunded to your order as the exchange was processed. I do hope that this was explained to you by our Customer Care team, who are always on hand to help, whatever the query. We do hope that you are happy with your purchase, and that we've been able to restore your faith in our brand. Naturally we look forward to welcoming you back to store or to shop on our website in the future.

Valorada con 3 estrellas sobre 5

Crumbling soles

Have had 2 pairs of sandals for a few years but only worn occasionally, one flat and the other a wedge style. The soles on both sets of shoes have disintegrated. The cobblers can’t mend them as the soles are not replaceable. Such a shame as they were really comfortable to wear.

1 de agosto de 2023
Opinión espontánea
Logotipo de Moshulu

Respuesta de Moshulu

We are sorry to hear that your sandals have not lived up to your expectations Danielle. It's difficult to say what may be the issue here but please rest assured that our Customer Care team are available to help, whatever the query. Please feel free to get in touch on 01404 510440 or via Customer.services@moshulu.co.uk

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más