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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked in today for my regular service at Springwood, my Service Advisor Kiera was efficient and friendly and kept me informed about some potential minor repairs in a timely manner. Took advantage of... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The kia car has had many faults including paint, dash, lights, windows tint just to name a few. The service department is terrible, don't bother calling as they never return phone calls including the... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I'll give them 2 stars as they do have a service to drop you home if u live close however : I do not live anywhere near their service center and being pregnant and with a new born they have made me a... Ver más

Valorada con 1 estrellas sobre 5

Well I cannot believe that Motorama Springwood F)&ked our daughter over. She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Tienda de accesorios para automóviles

Información proporcionada por diversas fuentes externas

From a humble beginning in 1960, Motorama has grown to become one of Qld's largest privately owned family motor groups, with multi-franchise dealerships all across Brisbane!


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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1,9

Todas las opiniones

(2328)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent experience and high level of service, integrity and professionalism with Motorama Mitsubishi Hillcrest QLD 4118. Mick is my sales consultant and truly went above and beyond all my expectations. His awesome expertise and knowledge is absolutely incredible. It was a great experience to be served as a customer. Friendly and very honest

30 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mitsubishi Marooka 10/10

Referring to Mitsubishi motorama at Marooka.
Nathan and Sandy are absolutely 2 of the best people to deal with when it comes to servicing my Mitsubishi Lancer and Outlander. I live at Victoria Point and will always travel to deal with these guys they're that good and make you feel the trust when it comes your cars.
Thanks so much Mitsubishi Marooka 10/10

6 de diciembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mitsubishi Moorooka bad support

Mitsubishi Moorooka
4/12/19. I have a 2003 pajero and I needed to know the location of the front AC relay and was told they could not show me and if a technician was required they would need to charge me (ka-ching!). I am so disappointed at the lack of care demonstrated as I have bought 2 new pajeros over the years and this is a slap in the face.... Beware all future Mitsubishi car buyers !!!!

4 de diciembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Motorama browns plains was very…

Motorama browns plains was very disappointing I took my car there in march and I had been going there since I bought the car the last service they had my car the whole day and Didn't touch it till 2pm and returned it to me at 5 pm and charged me $409 for labour its absolutely disgusting who gets paid $400 for 3 hours work telling me my car isn't under warranty when its only 2 years old and scratching paint off my car down to the metal the size of a 50c piece they are over price and terrible service recently I have now after Atleast 5 services moved to another company I have to say the customer value they garuntee is certainly not there

8 de septiembre de 2019
Opinión espontánea
Logotipo de Motorama

Respuesta de Motorama

Hi Alanah, we are very sorry to hear of your poor experience. Are you able to send us your best contact number. We would like to understand what happened better. Carl Martin, General Manager, Motorama Browns Plains.

Valorada con 5 estrellas sobre 5

Only dealer we will go through to…

Only dealer we will go through to purchase or service our car. Traded a Pajero in a SV6 commodore. Trade a was fair and service from Julian was superb. No pressure from Julian. Very friendly without being over the top. Having dealt with other dealers talk about a breath of fresh air!!! When we picked up the Commodore he spent a long time with us going through the navigation system etc. Service from Julian cannot be faulted. We will be buying a car for our daughter shortly and will go to Julian first. Because of Julian we will only have vehicles serviced at Motorama.

17 de marzo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a shame

What a shame ! It took almost 2 months for my car to get warranty fixed regarding airbag issue. I thank God nothing happened to my family during this period. My wife visited Motorama Browns Plains after realizing airbag warning light on 14/12/2018. Service Part Staff(my wife could not remember his name) said they will order parts and will let my wife know when parts arrive....My wife used to call to Motorama Browns Plains if the parts arrived as my wife had not got any call from Motorama Browns Plains for a long time. One staff answered 'parts not arrived yet and they will let my wife know that when part arrive'.....but no call at all for a long time again. And then my wife and my wife's company friend call to Motorama Browns Plains to check what was going on. But the same answer again....again......and then Oneday one staff answered no parts ordered at all for my car....they will order parts after one related staff coming back to work from Holiday....... -..-
Finally I got d-day they booked my car....but cancelled soon as no the parts arrived (but I could understand this one). And then they booked my car again, that is today 08/02/2019. Before going to Motorama Browns Plains, I asked how long it will take......answered...1 Hour..... I said I can wait.......But I had to hear from Motorama Browns Plains that "2 staffs away so it will take more time. So I/Motorama staff will drop you to your place and pick you up after fixing..." I asked how long it will take...? The staff answered 1 to 5 (hours)....f*uck say..(I had an appointment in the afternoon...but I cancelled during waiting)...Another thing is 'my car was out of warranty on Motorama Browns Plains Paper. But I sent my evidence my car was on warranty, that was a photo Motorama Sales Consultant, my wife and myself were taken with the car on the day I took over the car with details of photo such as date, time...etc of the taken photo. I am not happy at all with all happening about my car as I felt my wife and I were treated badly. How can I recommend Motorama to my suns, friends, relatives.......

8 de febrero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I cannot believe that Motorama Springwood

Well I cannot believe that Motorama Springwood F)&ked our daughter over.
She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues what they stitched her him and made it 7yrs
So her $25k loan will cost her $43k what a joke complaints will be going forward

23 de enero de 2019
Opinión espontánea
Logotipo de Motorama

Respuesta de Motorama

Sorry to hear that feedback Ray. We are reviewing this internally and we will be in touch ASAP to discuss. Regards, Dave Willians, General Manager.

Valorada con 1 estrellas sobre 5

Extremely poor service Motorama Ford Moorooka

12 months ago I posted a great review on how professional the Ford Sales team are at Motorama Moorooka. Following on from purchasing the vehicle I have had three dealings with Service Department. Each one unpleasant with two requiring me to write to service manager to get Motorama to just service the vehicle. Have attempted to have a warranty issue addressed and Motorama's reply was to wait for an error code. Went to Southside Ford service and had the problem immediately rectified and replaced. Poor customer service with arrogant approach to customers. Happy to drive past Motorama to have Southside look after vehicle now. Such a pity Sales team put in all the customer focus to have service destroy the relationship.

21 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

My husband booked his car in for a…

My husband booked his car in for a service (person named Corey took the booking via phone). My husband took a day off work (loss of income) for this, and arrived prior to 07:00 and signed the car in. On arriving to collect his car - #1 - they "could not find it". #2 - they "denied" it was ever booked in for a service. #3 - car found at rear of car park by apprentice. Get your act together Motorama Springwood - this was an UNACCEPTABLE experience for a valued customer - would we seriously drop the car into the service department and leave it for the day to sit in the car park??? Wasted day!!!!

18 de enero de 2019
Opinión espontánea
Logotipo de Motorama

Respuesta de Motorama

Hi Kerry,
Thanks for your feedback.
Dave Williams, our General Manager, will be in touch to understand the situation further and to sort out a suitable resolution.

Valorada con 5 estrellas sobre 5

2012 SS-V Service / Repair.

My 2012 SS-V utility was recently serviced and faults repaired by the mechanics at Motorama Holden Springwood.
The car was repaired within the allotted time frame.
Janet Ellis, (assistant service manager), kept me in touch regarding the details of the repair and pickup time.
Overall excellent service. Thank-you Motorama Springwood.

17 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks to Phil and Lisa

Phil and Lisa were very helpful. They helped make Mikayla’s dream come true. It was so easy to purchase the car. No problems. Team very efficient.
will certainly buy from there again 😁

4 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful and courteous staff

Very helpful and courteous staff, Nicki was able to move quickly, to secure a new vehicle in the peak of their busy season. We are very happy with both the vehicle and the purchasing experience.

4 de julio de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fair And Honest

Fair, honest and easy to work with. Although communication from behind the scenes could be better.

4 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome experience with Motorama

Awesome experience with Motorama - did not expect this level of service, integrity and professionalism from a car dealership, yet this is what I got when I bought a car from them earlier this year.
Much thanks to the team.

26 de junio de 2018
Opinión espontánea
Logotipo de Motorama

Respuesta de Motorama

Thank you Christopher for the great feedback! We hope you are loving your car!

Thank you from the Whole Team at Motorama

Valorada con 2 estrellas sobre 5

NOT A RETURN CLIENT

Extreme frustration of how we had been treated when buying from this company. Mislead information, Poor customer service, Wasted time and loss of income while vehicle was always being repaired.
Defiantly won't look twice at a Mitsubishi again.
"invited to review and this brought back memories of a horrible experience"

20 de junio de 2018
Opinión espontánea

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