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Motorpoint - Swansea Opiniones 

863
TrustScore: 4.5 sobre 5

4,6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was taken care of as soon as I entered by professional caring staff who were very helpful and patient with me and provided me with everything I wanted to know and put me at ease by not rushing me wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We dealt with Alex once we found the car we wanted. Alex was very polite, respectful, funny and helpful. He was very knowledgeable and what he wasn’t sure about he always checked and returned with a p... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

zero communication when trying to contact aftersales. cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Escrito por la empresa

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Información de contacto

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, Reino Unido

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4,6

Excelente

TrustScore: 4.5 sobre 5

863 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(863)

6265 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Used Motorpoint for my last two cars so…

Used Motorpoint for my last two cars so naturally thought of them when buying the third. Not disappointed- still a great experience and bought another great car. I’m really pleased. Each car I’ve had from them has lasted me around 9 years and had a good re-sale value. Much better than buying new. Thank you Motorpoint Swansea you were very kind and patient.

4 de julio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so pleased to hear you've had consistently great experiences with us over the years! It's wonderful to know that your cars have provided such long-lasting value. Thank you for your kind words about our team.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Great deal

Great deal, sales person professional

28 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We are delighted to hear you found a great deal and that our salesperson was professional. Thank you for sharing your positive experience with us.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Fantastic experience

Jamie was great..explained everything we needed to know. Keeping us updated on progress..this is the second car I have bought from here,to be honest all the staff I delt with was fantastic.thanku all for making the experience and easy and friendly experience

2 de julio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so pleased to hear Jamie explained everything and kept you updated on your progress. It's wonderful that all the staff you dealt with were fantastic and made your experience easy and friendly!

Thank you
Motorpoint

Valorada con 1 estrellas sobre 5

Absolutely appalling customer Service

Absolutely appalling customer Service. I paid £199 to get a car transferred down which I was told it would be taken off the overall cost of the car, to then be told when picking it up this was not the case. The manager ( i assume he was the manager) attitude was "check your invoice if your not happy, il just cancel the order then and youll loose the £199". So in effect i had paid an additional 200 quid for the car which is ridiculous. customer service and your transfer of vehicle policy needs reviewing.
BE CAREFUL WHEN TRANSFERRING VEHICLES BETWEEN BRANCHES.

2 de julio de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

Hi Emma, thank you for your feedback. Motorpoint do charge a transport fee to move cars from other stores, and this cost is set at £199. As the car is transported this payment is not removed from the price of the car, but is taken off the overall invoice cost. Apologies for any confusion and for the experience you received.

Valorada con 1 estrellas sobre 5

Motorpoint Rip Off

Was told transportation of car from Glasgow branch to Swansea was £199 but would come off the cost of the car if you like and buy it, but they then added it to cost of car. So be aware any car transported to the branch you buy it from add £199 to the cost very unhappy buyer. don't be misled by motorpoints reply, that it comes off invoice cost, that makes you think you get it back you don't, it's the car price + the transport cost (£199)

2 de julio de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

Hi, thank you for your feedback. Motorpoint do charge a transport fee to move cars from other stores, and this cost is set at £199. As the car is transported this payment is not removed from the price of the car, but is taken off the overall invoice cost. Apologies for any confusion and for the experience you received.

Valorada con 5 estrellas sobre 5

Good selection of cars and very helpful staff.

Good selection of cars, staff are helpful and don’t harass and pester you.

28 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We appreciate you taking the time to leave us a review! We're glad you enjoyed our wide selection of cars and found our team to be helpful and not pushy.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Jodie was a pleasant and helpful lady

Jodie was a pleasant and helpful lady, not pushy at all, arranged for me to have a test drive. After deciding on my car again very helpful

28 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so glad to hear that our team member was pleasant and helpful, making your experience smooth from test drive to decision. Thank you for your kind feedback!

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Jodie was absolutely amazing

Jodie was absolutely amazing, and so helpful!

11 de abril de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We appreciate your positive feedback and are so glad to hear that our colleague was absolutely amazing and very helpful. Thank you!

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Bought a new car 2 months ago from…

Bought a new car 2 months ago from motorpoint and such an amazing and easy experience, we had Ben who was so helpful,I’d definitely recommend motorpoint!

25 de abril de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so pleased you had such an amazing and easy experience with us. It's wonderful to hear that our team member was so helpful. Thank you for your recommendation!

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

The staff we’re friendly and not to…

The staff we’re friendly and not to pushy and also very helpful

18 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're glad our team was friendly and helpful. We appreciate your feedback.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Great selection of cars

Great selection of cars, I had no idea what I wanted after viewing my initial choice and finding it too small inside. I was assisted by Tristan and he was a star, we narrowed it down to 3 cars and eventually the one I bought. Part ex’d my old car for a great price, everything went extremely smoothly and would definitely recommend and buy from again in the future.

23 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We are so pleased to hear you found a great selection of cars and that our team provided excellent assistance in helping you find the perfect one. We appreciate your recommendation and look forward to assisting you again!

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Kia Sportage

All good. Easy transfer . Helpful and pleasant staff. Everything clearly explained.

21 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so glad to hear everything was good and clearly explained. Thank you for your feedback.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Good seevice

Elliot the salesperson was helpful and knowledgeable

15 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We appreciate your positive feedback and are glad our team was helpful and knowledgeable.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Good service and helpful.

Good service and helpful.

15 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We are glad you found our service good and helpful. Thank you for your kind words.

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Had a new car on saturday

Had a new car on saturday , very good service ,of ben from the start to the end ,good talk him and he understand very thing ,what we want , very happy with new car x

20 de junio de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so pleased you had such a positive experience with us and are very happy with your new car. We appreciate your kind words!

Thank you
Motorpoint

Valorada con 5 estrellas sobre 5

Fantastic service

I have purchased two cars now from motorpoint and with the service I received both times I wouldn't go anywhere else,Iv also recommended motorpoint to friends and family, a massive thank you to Kiran he was fantastic!!

20 de junio de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We truly appreciate your continued business and kind words! We're so glad you had fantastic service and recommended us to your friends and family. Thank you!

Thank you
Motorpoint

Valorada con 4 estrellas sobre 5

Good

The company as a whole is good, this is my second car that I bought from you, the salespeople also do their job well, I hope I will drive this car for a while, thank you

18 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

Thank you for your feedback and for leaving your review, we really appreciate it.

Valorada con 1 estrellas sobre 5

Sold a broken car

My girlfriend bought a car from here around 7 months ago , turns out here engine mounting bolts was not bolted in properly and also missing some bolts went through the warranty company which was no help so we asked motorpoint if they could help we told them if the engine would of dropped on the drive shaft she would have no control over the car and something could of happened and when we told them that a women named Claire joked and laughed at her face , then saying they couldn’t do nothing

18 de junio de 2026
Opinión espontánea
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We are sorry to hear of your experience and can see from our records that a full investigation has been carried out in line with the Consumer Rights Act 2015. This has all been provided to your girlfriend. We also understand that our staff went above and beyond what was expected to investigate this issue on your girlfriends behalf. We are sorry we have not been able to assist in this situation.

Valorada con 5 estrellas sobre 5

Perfect

Perfect! Love my new car. All very professional. Great service from start to finish 😃

13 de junio de 2026
Logotipo de Motorpoint - Swansea

Respuesta de Motorpoint - Swansea

We're so glad you love your new car and had a professional experience with our team!

Thank you
Motorpoint

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