Mouse House Cheese CompanyOpiniones 

313
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Ver más

Valorada con 1 estrellas sobre 5

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic cheese and Fantastic customer service! I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Quesería

Escrito por la empresa

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

313 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 40% de las opiniones negativas

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3,9

Todas las opiniones

(313)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This company is Excellent!

This company is Excellent!

The pros for this company: Massive selection of the most amazing cheeses, incredible deals (10 barrels for £20), ordering is simple and quick, order arrives well packaged and with a little ice block to keep everything cool and have never had to wait more than 48 hours from ordering to delivery.

The cons for this company: The products are so amazing, I now have a cheese problem!

23 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Lovely cheese but awful communication

Lovely cheese. But terribly let down by delivery and communication. Orders sent by Royal Mail with no notification or tracking details. Orders taking almost two weeks to arrive and sent with inadequate chill packs. With the delivery taking three to four days to arrive after dispatch in hot weather there cheese is likely to be in poor condition when it arrives.

10 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous flavours and good use-by dates

All the cheeses are gorgeous. They have reasonable-length use-by dates too, and as they are all strong flavours, this is helpful, as it gives [you] the chance to enjoy each cheese fully.

14 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing cheese

Amazing cheese, I absolutely love these cheeses and find myself dreaming about them when I’ve eaten it all. I have placed 3 orders now and they’ve been perfect every time! The Guru cheese is my absolute favourite and I ordered 3 as part of my order. Once order is dispatched it is delivered within 24hrs via Royal Mail. They often also send out offers too 🖤

14 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

Great service and product - excellent communication from Marie who reassured me for gift deliveries throughout and recipients really delighted - thanks Mouse House!

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Even the postman says cheese

Even the postman says cheese when he takes a photo haha brilliant company to deal with the cheese is something else much better then the supermarket stuff this is proper cheese dont take my word for it try some you wont be disapointed

6 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

THE BEST TASTING CHEESE I first started buying Mouse House…

I first started buying Mouse House cheese when they were on QVC, and I purchased their cheese repeatedly because it was that lovely. Now I buy direct from them because I get it delivered a lot quicker and I can choose the selection that I want, but it makes no difference because all of the cheese from this company tastes gorgeous ❤️

5 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Clearer ordering process please.

I ordered four cheeses to get four cheeses free for Easter. It wasn't until I processed the order that I found out that I should have put a code in to get this offer. So then I ordered another four just so I could gey the free offer. I was gutted that I missed out on four extra delicious cheeses. My daughter said she would have fond the same but too late now.
Please can you make the ordering system clearer because I was looking for a numbered code and not letters.
We are throughly enjoying the orange and whisky and the caramelised red onion cheeses. I am giving some to my grown-up children for Easter instead of Easter eggs. Thank you for these feel good cheeses to have with crackers and chutney.

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely Love The Mouse House

I placed my first order just before Christmas and now even the postman comments when I get a delivery that isnt cheese. Just tried the Brewers choice for the first time, fabulous. I love the vintage Cheddar but my absolute favourite is the Garlic and chive, it tastes like a hard cheese Boursin. Although I have just taken delivery of a red Leicester so I may have to amend. I wont be getting cheese from the supermarket ever again.

23 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Odd taste and smell

Bought two of their vintage cheddar truckles. Opened the first one and was hugely disappointed with the taste and smell. It had an odd sour taste which quite overpowered the flavour of the cheese. Not something I would serve on a cheeseboard so I thought I’d try a cheese sauce and that was worse. I’ve never had a cheese sauce turn to foam in the pan and if that wasn’t enough the sauce tasted like watered down milk. I’m afraid the second truckle went in the bin and both were well within date. Will definitely not buy again.

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

At last, corrective action!

Today, I again brought the pricing issue to the company and at last, something was done to correct it, thanks for the fast, sensible action of Marie, but why did it take several previous purchases and complaints to get it fixed? As a result, I'm revising my review.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent taste and price

I have had this cheese for over
A year now my favourite is the cheddar and Red Leicester
But me, family and friends have liked all flavours
Make great presents for cheese lovers and for cheese boards
For a crowd
Arrives within a few days fresh and well packaged also well labelled with instructions for courier
Excellent taste and price highly recommend
Will continue to order throughout
The year

14 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Lovely cheese but watch the dates!

Lovely cheese but watch the dates! My rainbow box arrived, 7 truckles to eat within 4 days!!! I won't re order now after reading other reviews of others having the same issue. Clearly not a one off! Shame...

25 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rainbow seven cheese gift box

Arrived in less than 24hrs,well presented and beautifully packed ,in a really cute gift box.My 24yr old son absolutely loves cheese, so i purchased this for his birthday.
Only issue i had was that i entered his address when asked if the delivery address was different,but it was delivered to me.
Maybe i did something wrong.Not too much of a problem.
Very happy with my purchase and will definately order again 🙂

15 de febrero de 2025
Opinión espontánea

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