Moveplusinternational Opiniones 

The company never provides telephone numbers and the ones you find never get connected. When you need information, they hardly ever respond your emails. They over charged me over $1500 and even though they promised to refund me in their email, no one responds.
The move coordinator is not reliable and hard to get her response and impossible to get a professional support.
If you are moving internationally in or out of the states, do not use this company by all means. They only have a paper company in the states and there are only couple of English speaking people who rarely respond to you. Most of the responses at the beginning are AI generated.

We hired Move Plus International for our international move from London, UK to Brazil.

Our shipment was collected in London on December 10th, 2025, containing 71 boxes and personal belongings accumulated over nearly 20 years living in the UK.

At the time of contracting the service, we were informed that the estimated delivery time would be approximately 3 to 4 months. However, more than 5 months have now passed and, to this day, our shipment has not even been shipped yet.

The company’s justification is that the shipment is being handled through shared container consolidation (LCL/groupage) and that they are still waiting to fill a container. However, we understand that this type of operation can also be managed through co-loaders and shared space with other logistics agents, making such an excessive delay extremely difficult to justify.

The most concerning part is that:

* the company does not clearly inform where our shipment is currently stored in the UK;
* they cannot provide a concrete shipping date;
* they do not confirm whether the cargo insurance is still valid;
* and after we sent a formal notice requesting clarification, they stopped responding to our emails entirely.

We have already paid approximately 75% of the contracted amount and have now been living without our personal belongings for over 5 months after an international relocation. We have 2 kids and they have no toys, no books, we have no kitchenware for all this time. It is so frustrating!

Our main concern at this point is the safety and integrity of our belongings, combined with the complete lack of transparency and communication from the company.

We sincerely hope the company will finally provide a responsible and immediate solution to this situation. I DO NOT RECOMMEND THEM AT ALL.

Fast response, they don't keep me waiting,

Fabiano was a great communicator throughout the process and kept me well informed through every step.
Polite, professional and great customer service.

Unless you don't ever want to see your things again, flee from this company like the plague. They are responsive until they collect your things and your money- from then on they stop communicating and you won't see your belongings for months, if ever again. Check a Brazilian consumer protection website (reclame aqui) and see it for yourself. They have defrauded several families and will continue to do so.

I am moving internationally. This will be my 4th time. I mistakenly used an aggregator site to get moving quotes, and got this company which is American, which I was trying to avoid from previous bad experiences with American companies.

Anyway, the response initially was fairly quick, and after a few back and forth via email, I had an unofficial quote that sounded too good to be true. I got one text message on whatsapp, this is ok we are international and it's the same as a telephone. The text was just a follow up.

However, by July 24th I was told the quote was ready and we could move forward, I had questions and it was like pulling teeth to get a response, I kept asking the same questions the same way. I would get replies, but no answers to my direct questions. My question was merely confirming the quote.

July 29th I got an email from the agent. Honestly I skimmed it, and later the agent started texting me. I was already in bed for the night but ok, I am in a different time zone, we all make mistakes. The texts were in regards to the quote, if I had reviewed it. I said I had, and had responded earlier in the day, and I had also responded on July 24th via email. He admitted he did not read the emails. Also, the email that day I had recived was not for me, I have since confirmed that (recall, I skimmed it). The text messages were meant for me, full of emojis and everything.

I clarified I was ready to sign, in the emails, and texted the quote was fine, can we move forward.

THEN, I was told the quote was still being worked on, and that there were problems on the seas, with tariffs and missing information from shipping companies, and all that. I asked "what does that have to do with me?". There are no tariffs on moves.

There are various youtube videos about millenials and how talking to them is like talking to a tree. While not usually my experience, this felt exactly like that. . I decided to call the company customer service number, the main number. I was going to try to see if we could figure this out.

The main company number is a cell phone and it is disconnected. I would put a red flag emoji here if I could. This has cost me 11 days of back and forth only to be ghosted. My time is way too valuable for these kinds of games.

Update 14 October, 2025- I do not see a way to respond to the company here. "The text was unnecessary" is a nonsense response, as I think on it, something AI would say. Interesting if AI is getting into the mainstream market, like a moving company.

But then, are they saying I am AI? Interesting comeback.**pinches arm** Nope, I'm here. I suppose posting emails with headers, and my chat logs on Whatsapp would solidify my claim, but this is not permitted on Trustpilot (I tried).