moxiskates.com Opiniones 

392
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wound up ordering my protective gear + helmet 48 hours ago. Wound up arriving today, and my initial thoughts are amazing! Super nice comfy feel despite being protective gear, I feel like a tank and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

this was seriously one of the best experiences i’ve ever had while ordering something! super fast delivery, skates were everything i’ve ever dreamed of and more! the knee/elbow/wrist pads are absolute... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I thought the thick set would include wrist protectors too but I didn't receive any in the set. I don't see where it specifically lists what's included in the set but some of the product photos do l... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

They’re so cute BUT I can’t even remember how many times I fell on my face, the toe stops keep falling all, literally couldn’t skate last night as they came off 3 times within an hour. I tighten them... Ver más

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4,2

Muy bueno

TrustScore: 4 sobre 5

392 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

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Valorada con 2 estrellas sobre 5

Purchasing my first pair of skate

Purchasing my first pair of skates to surprise my daughter for her 13th birthday and yesterday I find out my package was delivered to the wrong address Moxi had one address on file and ups apparently had another spent the whole day trying to contact Moxi customer service because I took a big leap buying two pairs of skates I have yet to speak to anyone about my issues and I’m really hopping Moxi comes thru for me , I researched for months before I took the step and picked a brand and I loved everything about Moxi but now I’m just nervous that 300$ is gone and my daughter will be disappointed this weekend

4 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

bad experience

This company is so disappointing, the customer service is very poor, the shoes I bought broke after a few wears, and they didn't give me a replacement, I suggest you don't buy from here

29 de julio de 2022
Opinión espontánea
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Respuesta de moxiskates.com

Hello, sorry to hear about your experience! We would love to know more to try and make it right. Please email our customer service team at cs@moxirollerskates.com

Valorada con 2 estrellas sobre 5

That’s a No No!

They’re so cute BUT I can’t even remember how many times I fell on my face, the toe stops keep falling all, literally couldn’t skate last night as they came off 3 times within an hour. I tighten them with all my weight on it and they just don’t stay in, I’m gonna try some loctite and hope it works otherwise will buy new plates. I’d never buy again. My skates are like 5 months old, they’re Lollies so they’re ridiculously expensive. The boot is fine, the rest is s*** and I so wouldn’t recommend to buy a “complete” buy boot only or another brand.

23 de marzo de 2022
Opinión espontánea
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Respuesta de moxiskates.com

Thank you for reaching out, we are very sorry for you toe stop issues. We would recommend reaching out to our customer service email and sending in some photos of your toe stop hub, we can see if it is stripped and causing your toe stop to fall out more often than considered normal. Your skates come with a manufacture warranty that we can use to remedy any repairs needed. We are again very sorry for all the inconveniences these issues have caused, please reach out and we look forward to finding a solution for you. Please email cs@moxirollerskates.com

Valorada con 1 estrellas sobre 5

Awful Company...AWFUL

I purchased the Pink Malibu (collection) for $400. They are super cute, but that is all the positive I can say. I adjusted the skate as advised in the introduction video, but once I adjusted the right skate truck, it squeaks if lean my foot in ANY way. The left one is fine. I contacted Moxie, who told me this was completely normal. Confused, as the other skate doesn't sound like that at all. The only way I was able to silence them was to retighten. Not great solution, but it sounds like an old decrepid skate when i was out skating.

To date, I have only taken it out once, for a 5-mile ride on a paved surface, which only lasted a little over an hour. After this ride, I noticed that the blue on the wheels is rubbed off. Now I understand over time this could fade, but I've only taking it out ONCE for a little over an hour. I contacted Moxie again, and they said that is completely normal and it's just for aesthetics...well yeah...and REALLY?!

They are very good about taking your money, but not so great at understanding you just gave them $400, and so if one skate is squeaky and the colors are coming off the wheels after a one-hour run, then maybe you need to step in and do something. Instead of basically telling someone, oh well.

Do NOT buy from them!!!

4 de octubre de 2021
Opinión espontánea
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Respuesta de moxiskates.com

Thank you so much for your valued feedback. We are very sorry that you were not happy with your purchase, please reach out to our cs@moxirollerskates.com email and we can get your return started with a free return label. Thank you again for your valued feedback.

Valorada con 3 estrellas sobre 5

communication was terrible

communication was terrible, I ordered boots received a shipping notice and the delivery date came and went to only then get an update from UPS that the skates weren't sent to them for 2 weeks. yes during these times time 2 weeks doesn't seem like a big deal and it wasn't. But when you spend that amount of money and the shipper is saying we don't have them and the shop is saying they shipped them...you get a little worried that your money and skates are lost. The skates themselves are awesome this is my 2nd pair of Moxi skates, product is fantastic the communication not so good.

11 de agosto de 2021
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Respuesta de moxiskates.com

Thank you for your valued feedback, we are very sorry about your shipping experience. We try our best to provide the most up to date information once it has been handed off to the carrier. Once a label is created, it is common for it not be updated for a few days due to processing times. It is the off chance that it got lost at hand off to the carrier and never scanned in, once we are aware of this situation from the customer we are able to step in and provide a resolution. We are glad that you have received your skates and again apologize for the inconvenience of your lost initial package.

Valorada con 5 estrellas sobre 5

Great

It was a really good choice and also very efficient

10 de agosto de 2021
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Respuesta de moxiskates.com

Thank you for shopping with Moxi Shop, we value your feedback!

Valorada con 3 estrellas sobre 5

Great quality skates but way…

Great quality skates but way overpriced! The price has gone up a lot recently and it would be great if skating was made more accessible by not upcharging people so much.

9 de agosto de 2021
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Respuesta de moxiskates.com

Thank you so much for your time and consideration when purchasing your skates with us. We value your feedback and try our best to keep prices affordable when our manufacturer pushed out material price increases. You will often see that our prices are much lower than other shops selling the same models of our brand of skates. We hope you are enjoying your skates and thank you for your valuable feedback, we will share it with our team.

Valorada con 5 estrellas sobre 5

It’s true love💗

I’ve fallen in love with you guys 💗

2 de agosto de 2021
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Respuesta de moxiskates.com

Thanks so much for sharing your feelings of true love over you skates, we can totally understand! 100% its a vibe! Thanks for being a Moxi customer!

Valorada con 5 estrellas sobre 5

My daughters skates arrived at her…

My daughters skates arrived at her doorstep sooner than she ever expected & she told me she’s never taking them off. lol

2 de agosto de 2021
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Respuesta de moxiskates.com

Thank you so much for taking the time to give us a review! We are so elated that your daughter loves her gift from the coolest mom! Thanks for being a Moxi customer!

Valorada con 5 estrellas sobre 5

Everything came in a timely manner with…

Everything came in a timely manner with good communication. Always happy to buy from moxi :)

2 de agosto de 2021
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Respuesta de moxiskates.com

Thank you so much for taking the time to write a review! We are thrilled that you loved your purchased products and our teams customer service! Thanks for being a loyal Moxi customer!

Valorada con 5 estrellas sobre 5

The only thing I've missed is receiving…

The only thing I've missed is receiving some cool Moxi stickers. Actually if you need any cool drawing ideas my boyfriend and I can help to design a few.

17 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

The Skates were shipped quickly and are…

The Skates were shipped quickly and are exactly as described.

14 de julio de 2021
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Respuesta de moxiskates.com

Thank you for taking the time to share your feedback! We appreciate your kind words and we are very happy you love your new skates! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

These skates are so cool

These skates are so cool! We got the yellow Rainbow Riders for my daughter for her 12th birthday and she loves them. They are well made/sturdy and super stylish. Exactly as pictured and they arrived quickly. I highly recommend them!

12 de julio de 2021
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Respuesta de moxiskates.com

Thank you for taking the time to share your feedback! We appreciate your kind words and we are very happy you love your new skates! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

Obsessed

Quick and amazing quality!

12 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

Extremely fast shipping

Extremely fast shipping! Product was better than I expected which was great as I had been waiting a long time for a re-stock!

10 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

quick delivery after a long waiting…

quick delivery after a long waiting period for item to come back in stock. pleased with product after we received it.

10 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

Beautiful!!!

Fast delivery. Beautiful skates. They were a gift for my sister and she couldn’t have been more excited.

9 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

Love my skates

Love my skates. High quality for sure.

9 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Valorada con 5 estrellas sobre 5

The items ordered were received in…moxie socks

The items ordered were received in great condition and quickly. I’m am please with my purchase and would definitely order again.

9 de julio de 2021
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Respuesta de moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

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