Very bad
04/03/2024
It’s been over 2 weeks. Several technicians were at my place on multiple days. The problem got acknowledged. The promise to change the cable wasn’t fulfilled yet. MTM basically wants me to be at home all day for weeks now; technicians mostly come at ridiculous times like 11pm. I asked for a refund and to be switched to monthly payments, but they simply ignore it.
24/02/2024
Problems are back for at least 10 days. Had problems in January too. They also disconnected my internet a few days ago. Because I did not pay the bill. Which they did not even send. Not even that works. Revised rating back to 1 star. Cannot recommend MTM at all.
13/11/2023
MTM proactively got back to me regarding the issues I reported about two weeks ago. I was able to discuss technical details directly with the technical helpdesk, which was very productive compared to talking to the normal customer service. In the end, they rolled back their recent infrastructure change for my line and my problems have been resolved. Quality is back to normal and I am happy with the outcome. Thanks 🙏
08/11/2023
I have always been very happy with MTM. Product quality and customer service have always been good enough.
Lately I have been having problems several times a day. Websites are either loading slowly or not at all. Also, they seem to have changed the way they assign IPs to customers. Even if you have a static IP (which used to be the case, but not since last week) they are shuffling ports which is causing problems.
I really hope you get back to the good level you were at before.