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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I didn't expect to like the taste of anything with all the mushrooms and a coffee alternative (because I don't like coffee, either) but wanted to health and focus benefits. As someone who started my d... Ver más

Valorada con 5 estrellas sobre 5

Love this product in the beginning I didn’t know if it was working but now I’m in my fourth week and I can tell the energy has shifted in my body and I am not having the coffee cravings or crashes any... Ver más

Valorada con 3 estrellas sobre 5

Approx 30 servings is a humongous lie. I buy this stuff because my disabled adult son saw an ad and thinks its beneficial. Instructions say mix one tablespoon, i literally use a tablespoon measuring s... Ver más

Valorada con 5 estrellas sobre 5

I was skeptical of mushroom coffee but I have been pleasantly surprised! It tastes wonderful and I do not miss my daily coffee at all. I had planned on trying other brands but now I wonder why I would... Ver más

Información sobre la empresa

  1. Comida, bebida y tabaco

Escrito por la empresa

MUD\WTR™ is a coffee alternative. With 1/7th the caffeine of coffee, mud gives you natural energy, focus without the jitters & crash. If Cacao & Chai had a healthy baby it would taste like mud. Mud is filled w/ adaptogens & organic ingredients lauded b...


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 42% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I love my MUD\WTR

I love my MUD\WTR, I drink it every day and felt a major difference in my focus and reduced afternoon slumps! I finally have energy to workout after the work day!!

29 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It tastes terrible!

It tastes terrible!! Yet only 5 star reviews show up on their ads and websites. The only way it’s drinkable is to add a lot of a flavored sweet creamer

16 de abril de 2025
Opinión espontánea
Logotipo de MUD\WTR

Respuesta de MUD\WTR

Hey there! Sorry to hear we weren't your cup of tea! Feel free to reach out our to our support agents and they'll be sure to set you up with our satisfaction guarantee policy!

Valorada con 1 estrellas sobre 5

Service and product

I wanted something to replace my daily shot of coffee , sadly this product not only tastes terrible and nothing like what they claim but also does not dissolve fully. There supplement coconut powder was just as bad. I was away in South America and tried the product later than when it arrived. I asked for a refund but they denied. I would not waste money on this expensive product.

14 de mayo de 2025
Opinión espontánea
Logotipo de MUD\WTR

Respuesta de MUD\WTR

Hey there Kamal! Sorry to hear we didn't hit the mark for you! I would be happy to get you set up with our satisfaction guarantee policy! I will send you a dm to follow up!

Valorada con 1 estrellas sobre 5

It’s great and healthy and all!

It’s great and healthy and all!

The problem!

It doesn’t taste like coffee!!!!

The only reason I purchased this awful tasting mud whatever…🤮🤮🤮

Had 1 cup and throwing the rest away in garbage now

6 de mayo de 2025
Opinión espontánea
Logotipo de MUD\WTR

Respuesta de MUD\WTR

Oh no! While we definitely don't claim to taste like coffee, we can see where the confusion would come from. Sorry to hear you didn't enjoy the taste! We have a bunch of recipes on our site that might help you find the perfect way to Mud. If not, be sure to reach out to our support agents at drink@mudwtr.com, and we'll be sure to help out!

Valorada con 1 estrellas sobre 5

CUSTOMER SERVICE STINKS!

They used to send an email giving the option to delay your subscription order. That seems to be a thing of the past.
I've been reaching out for 2 days via thrir website, via email and visa their 2 different phone numbers. There has been no real response, just generic messages claiming they'll get back to me soon. I've been charged $40. I filed a dispute with my credit card bank.
Summary: THEIR CUSTOMER SERVICE STINKS! TOTALLY UNACCESSIBLE!

9 de abril de 2025
Opinión espontánea
Logotipo de MUD\WTR

Respuesta de MUD\WTR

Hey Kevin! Sorry to hear you're having issues reaching us! Our email address is drink@mudwtr.com and we respond within 24 hours. We also have live chat available on our site. I am sending you a DM to get more info, I would love to help you out!

Valorada con 1 estrellas sobre 5

I like the product but not the customer…

I like the product but not the customer service. My order arrived incorrect and I have reached out to them 3 times to try and get what I had actually ordered and I have not received any response from them.

4 de abril de 2025
Opinión espontánea
Logotipo de MUD\WTR

Respuesta de MUD\WTR

Hey Sarah! Sorry to hear that! I will send you a message now to help get this sorted right away!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I accidentally signed up for the subscription service, and when I was charged with my monthly fee I reached out to explain and they refunded and sent the product anyway! I feel valued, and the product is great! I needed some time to evaluate and I believe that MUDWTR is right for me.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not cheap but a pleasant coffee…

Not cheap but a pleasant coffee alternative - personally I use it in Coconut Milk as I prefer it slightly sweeter and with a bit more body than with water (with or without their coconut oil power)
Initially certainly felt the focus boost and coffee like lift, but have been drinking it for so long I no longer notice.
Would be useful to know what a decent dose of the mushroom extracts equates to in cups of this stuff though.
Been a subscriber for several months - bring back the 900gm refill bags!

19 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Taste not as advertised.

I have been using another mushroom coffee product but I kept seeing so many ads for Mudwater so I thought I would give it a try. What a disappointment! The company describes the flavor as "cacao met a chai latte", but all I could taste was cinnamon and it has a gritty texture. Also, it didn't mix well even when using the frother. I'll stick with the other product I've been using

10 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Don't like the taste.......mix it in with hot chocolate powder

Don't like the taste, over powered by cinnamon......so I mixed it in with a jar of hot chocolate powder which improved the taste greatly......and made a great milkshake with the frother........won't purchase again waste of money.......frother is well made tho.......thats the only reason I gave it 3 stars

1 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay Away ...

I tried it for the first time. I am a very organic person and eat mushrooms for health. It felt like a major dose of prednisone. High anxiety, neck and chest tight and throbbing. Blood pressure shot sky high and it's usually normal. No thanks ....

25 de enero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

A big fan of the product

I love Mud/wtr and have been drinking it for at least a year. I mix mine with half oat milk. There is always residue but I just add a little more hot water and milk and make a small shot to drink so as not to waste it. The only reason I have given it four stars and not five is that I have been slightly irritated by the mud wtr sale prices not being passed on when placing an order as it seems to automatically divert to the subscription on my account, frustrating! The loyalty of a subscription should mean the odd perk now and again with a cheaper price

23 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A feeling of impending doom/passed out

I orderedMUD/WTR's sleep product, called :rest which contains organic rooibos tea extract, a spice blend (including turmeric, cinnamon, ginger, cardamom, black pepper, nutmeg, and clove), and adaptogens like valerian root, passionflower, ashwagandha, and chamomile extracts, along with turkey tail and reishi mushrooms. This combination is designed to help promote calm and recovery.

I mixed the MUD/WTR REST concoction one hour before bedtime on the evening of December 23. About an hour later I began feeling a very strange and scary sensation throughout the core of my being – one that I never felt before. What happened next is a bit of a blur but I do remember feelings of disorientation, nausea, confusion, vertigo, almost complete lack of balance, and fright that I could pass out anytime.

I live alone and had no one to help me and even if I knew where my phone was, I could not have called an ambulance. The sensations began increasing exponentially so I somehow staggered to my bedroom and flopped onto my bed. Then I passed out afraid that I might be dying. Hours later, I woke up: rook spinning, nauseous, vomiting, but thankful I was still alive. I laid in my bed for hours until the symptoms began to subside. I still had lingering symptoms on Christmas Day.

The MUD/WTR, founder, and CEO, SHANE HEATH, should take the money he puts towards psychedelic research and put it towards extensive research on his own products.

On the MUD/WTR site there are articles about psychedelics. One is titled “talking to kids about psychedelics” and the other is, “healing traumatic brain injuries with psychedelics.” I’ve contacted an attorney and will be taking a telehealth psych evaluation to determine if I may be having any lasting psychological effects from this trauma.

When my mind was clear enough, I reported my experience to a “concierge“ at MUD/WTR.
I received a response stating that my purchase will be refunded, which was done quickly, and I was asked to take a photo of the lot number on the bottom of the can of powder.

The next day I got a message from another “concierge“ asking me to take a survey on how I feel about MUD/WTR. I couldn’t believe it. It was like nothing ever happened.

I suggest anyone interested to go on MUD/WTR’s site and read the shamelessly pretentious promotions. “We’re all family“. A kind of cult vernacular that should’ve been a warning to me. but I thought I would at least give it a try. What a mistake.

23 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Mudwtr will flood you with unsolicited mail

This company won’t stop sending you messages after unsubscribing— it has become extremely annoying. I had cancelled my scheduled future delivery due to travel and had planned to establish it, but I won’t patronage a company that uses tus practices. AVOID them off you don’t wish your inbox full of junk mail

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m on my 3rd month

I’m on my 3rd month. I was a chai tea drinker and this is even better. I fill my Contigo travel mug ⅓ and add Tbsp local honey, more Teylon cinnamon, 1 Tbsp Original and froth, add more water and tried various milk/creamer options (whole milk, almond unsweetened vanilla milk, oat milk, etc.). While at work I shake my leakproof Contigo travel mug often and never have a problem with sediment. I have more focus and better sleep since staring Mudwtr. I also like the Tumeric blend and was able to delay my 3rd month by a week with no problems. I want to try the Matcha and Rest formulas next…hoping there are some holiday sales for subscribers 😉

21 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

MUDWTR and Fraudulent Charges

Terrible consumer practices. Had a subscription years ago, recently went to the website to see what had changed and prices on new products.

Two days later, my bank alerted me to a fraudulent charge made by MudWtr early that morning while I slept (4am). They used my outdated account information/expired card to place an unauthorized order then were impossible to reach to remedy the situation.

Fortunately, the bank investigated the unauthorized charge, canceled it and issued a new card.

This company should not be trusted with any secure account details. They have proven they will use it to make unauthorized purchases.

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Subscription orders don’t show up

I have a subscription, got charged for my latest order over a month ago, but it never showed. Messaged customer service who were lovely and supposedly replaced the order. 8 days later still no sign of it even dispatching. Not sure what’s going on, but would avoid. Shame as I really like the product.

1 de octubre de 2024
Opinión espontánea

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