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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service. first order with mutts.ie. right after ordering I got messages to say it was being processed and ready to ship. Arrived the next morning. Brilliant service.

Valorada con 5 estrellas sobre 5

Great service.. almost always next day delivery 😻. Good selection of stock. They also provide an email service to inform when an item is back in stock. And most importantly this business appears to... Ver más

Valorada con 5 estrellas sobre 5

Next day delivery as usual, wonderful grain free Irish dog food (Go Native) and treats. Living in a very rural area it’s more environmentally mindful to order from Mutts and have it delivered (while t... Ver más

Valorada con 5 estrellas sobre 5

Always get my deliveries in great time so I know I can rely on them. They stock some small animal products that are very hard to find elsewhere and their prices of most things are very competitive. If... Ver más

Información sobre la empresa

  1. Tienda de animales
  2. Tienda de suministros para mascotas

Escrito por la empresa

Family Run Irish Pet Shop


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

589 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

Product nothing like website…

Product nothing like website photograph. Supposedly Italian leather. Comes with Polish label and is polyurethane synthetic plastic with ugly foam lining. Broken on arrival. Not fit for purpose. Product no longer listed on website. First and last time purchasing from this website. Very disappointed

29 de octubre de 2025
Opinión espontánea
Logotipo de Mutts

Respuesta de Mutts

Hi Lucy, I am sorry that product did notmatch your expectations. Product is removed for page as we decided to discontinue this line. Please sent us email with your order number and we will be more then happy to resolve issue.
My apologies for inconvenience
Sam

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. first order with mutts.ie. right after ordering I got messages to say it was being processed and ready to ship. Arrived the next morning. Brilliant service.

8 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Mutts.ie Absolutely Excellent…

Thank you Mutts.ie Absolutely Excellent Service and great selection of Products, I placed my first order Thursday Night and with Storm Eowyn wrecking havoc on the country Friday I didn't expect my delivery to arrive on time, could not believe when it landed Saturday morning I will purchase again very happy ☺️

25 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

Great online page. Huge variety of products and fast delivery time. Will definitely use them again and would recommend them to anybody when it comes to products for your pets.

1 de enero de 2025
Valorada con 5 estrellas sobre 5

I ordered the item I was looking for…

I ordered the item I was looking for and it was very easy ordering and item was delivered inside two days. The item arrived and itmwas very professionaly wrapped and not damaged. I'm very happy to leave this review. Thank you
John Costello

28 de diciembre de 2024
Valorada con 5 estrellas sobre 5

100% recommend

Great experience. I am usually reluctant to order from new websites but I am glad I risked it. My cat is on hypoallergenic food and this specific brand is hard to find. Mutts had it, price was reasonable. My order came in late in the day so it was dispatched the next day and delivered the next. Thank you for the speed, I can tell you care about your clients.

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very reliable

Great service.. almost always next day delivery 😻. Good selection of stock. They also provide an email service to inform when an item is back in stock.
And most importantly this business appears to be run with a genuine passion and love for animals 🥰

27 de noviembre de 2024
Valorada con 5 estrellas sobre 5

A very happy customer

I placed my order at 11:59 yesterday and received notification of delivery today at 11:25. Brilliant service and prices. I'd be happy to order from Mutts.ie again.

10 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Value for Dogs

Good Value for dog toys and treats. I bought a new medallion for my dogs collar and I was very impressed with the size and the quality of the engraving.

24 de noviembre de 2024
Valorada con 3 estrellas sobre 5

Rude customer service

I received an incomplete order with 2 missing items. Called your customer service line and the agent was very rude when the solution was to post the items without arguments, which he did at the end. Unnecessary.

18 de noviembre de 2024
Logotipo de Mutts

Respuesta de Mutts

Hi Fernanda.

I'm sorry you felt that our employee was rude. I think their was a misunderstanding when he tried to explain he needed to check what happened and would then post the items.

There was no arguing about the items being posted. Just an explanation that he would explore how this occurred. Your items were posted the next day.

Christmas is a busy season and unfortunately our employees are only human and will make mistakes from time to time.

We apologise for your poor experience and hope you have a very happy Christmas.

Regards
The Mutts Team

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