Would rate 0 if it was an option. I honestly had hope when one of their representatives phoned me to apologize but for the second month in a row, 4 x the expected amount was debited from my account be... Ver más
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Consulta las opiniones de los clientes
MWeb is a very bad service provider. The call center does NOT pick up calls and eventually after holding on for more than 40mins, drop the call. Live Chat is the same with no response I have... Ver más
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I am raising a complaint against Mweb for repeated poor customer service. I have waited on your call centre line on three separate occasions for up to 2 hours each time. That totals 6 ho... Ver más
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I’m honestly fed up with Mweb at this point. I was told earlier this month that my payment date was moved to the 15th of every month, and I’ve been following that arrangement. Now suddenl... Ver más
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Información sobre la empresa
Escrito por la empresa
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Información de contacto
Sudáfrica
- 087 700 0777
- mweb.co.za
1,2
Muy malo
525 opiniones
Ha contestado el 32% de las opiniones negativas
Suele responder en menos de 24 horas
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STAY FAR AWAY FROM MWEB!!!
Mweb is rather quick to increase the price for their services, or should I say lack of services. Getting through to their call centre is a mission. Every time there is an issue with the fibre we get disconnected on Mwebs side once the fibre service is restored. Getting through to their call centre to reconfigure our internet service is a mission due to their lack of technical knowledge and support. You can wait hours before you speak to one of their agents who doesn’t feel any remorse for hanging up on you before resolving your issue. That means joining the caller queue once more which could take hours before your call is attended to. Avoid this sham company at all costs. They run a Mickey Mouse operation. You can go on for days without connectivity, yet they continue to bill you in full.
29 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Sakichand.
Thank you for taking the time to share your experience. We understand how frustrating extended downtime, long wait times, and repeated follow-ups can be, especially when you rely on a stable connection.
Your feedback has been shared with our customer service journey teams for review, with a clear focus on improving responsiveness, technical support consistency, and overall service experience.
We appreciate you bringing this to our attention. We are here for you and committed to delivering a more reliable, seamless experience going forward.
Kind regards,
The Mweb Team
Fed up
We have no wifi 90% of the day. All the numbers are not working, messages through the website and app does not get answered for the last 3 Months I've been trying. We Pay R1059 a month for nothing!!!!!!! And if one more AI or something tells me to go to on their website to the contact-us section, I will take the legal road I swear!!!!! It is disgusting to leave your paying customers without service or any kind of help!
20 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Vanessa, we understand how upsetting it is to be without WiFi for extended periods and to feel unheard despite your repeated attempts to get assistance. That is certainly not the experience we want for our customers.
To help us review your account and understand the issues you’re facing, please DM your account details to mwebreviews@mweb.co.za. Once we have this information, we’ll be able to look into your case and guide you on the next steps.
Kind Regards
The Mweb Team
0 support
Good day. I wouldn't even give you one star. Support is 0 As a company we're very frustrated. We wait for hours before our calls are cut off. I'm still waiting for someone to help me on the app. We've being trying to get through to someone for over a MONTH.
26 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Good day, Noem.
Thank you for bringing this to our attention. We recognise how frustrating it is to spend extended time trying to reach support without success, especially over such a prolonged period. This is not the level of experience we aim to provide, particularly for a business that depends on reliable and responsive service.
We want to ensure this is addressed with the urgency and care it deserves. We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com
with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
We’re committed to resolving this and restoring a smooth, dependable experience for your business.
Kind regards,
The Mweb Team
Prepare to wait forever
Two hours of holding and no closer to reaching what is dubiously called customer service. Good luck. One star is generous.
23 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Trevor. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Account access without OTP
I have been trying to access my email account for an extended period of time, but have not had any success. My telephone number and address have both changed and I live overseas so I needed to come into contact with a person at MWeb who could assist, but it is impossible. You cannot reach them by telephone, you cannot email them (emails bounce back) and you cannot use their chat function (get no answer to queries). If it were possible to give them no stars at all for service, that's what they deserve.
23 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Susanne, we understand the difficulty you’ve experienced trying to access your email account, especially given your change of phone number and address, and being overseas. Not being able to reach support via phone, email, or chat is clearly unacceptable, and we take this matter seriously.
To assist you securely and without delay, please email customer-reviews@mweb.com
with your review details, your registered email address, and any relevant screenshots or links. Our team will review your case promptly and respond, with a general response timeframe of up to 24 hours.
We are actively monitoring access and support issues like this to improve responsiveness and ensure clients can reach us wherever they are. Your feedback directly helps us address these gaps, and we will ensure your issue is seen through to resolution.
Kind regards,
The Mweb Team
The most useless
The most useless, incompetent service provider of all....
22 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Kevin, we completely understand your frustration and recognise how upsetting it must have been to feel let down by our service. Your experience does not reflect the standard of support we strive to provide, and we take your feedback very seriously.
To assist you securely and without delay, please email customer-reviews@mweb.com
with:
The details of your review
The link or a screenshot of your review
Your registered email address linked to your Mweb account
We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
Kind regards,
The Mweb Team
Paid everything given username and…
Paid everything given username and password wifi not working. You whatsapp sucks no response when you call what kind of service this is jeez😡😡😡😡😡😡😡😡😡
20 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Andy, we understand how frustrating it is to have paid for your service, received your username and password, and still be unable to get your Wi-Fi working, especially when our WhatsApp and phone support haven’t responded.
To assist you securely and without delay, please email customer-reviews@mweb.com
with your registered email address and a brief description of the issue. Our team will review your case promptly, with a general response timeframe of up to 24 hours, and work to resolve it efficiently.
Thank you for bringing this to our attention, and we appreciate your patience while we address it.
Kind regards,
The Mweb Team
Struggling with MWEB for more than a…
Struggling with MWEB for more than a week, Today more than 4 hours on the line waiting for a representative to assist me - MWEB and Openserve the worst service providers in SA
Can call me on on 0832750446
20 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Thys, we understand how frustrating it has been to spend over a week struggling with your service and waiting more than four hours on the line. This is clearly below the standard you expect from Mweb.
Your issue has been escalated to our technical support team for further review, and feedback will be provided as soon as there are updates.
Thank you for your patience and for bringing this to our attention.
Kind regards,
The Mweb Team
Support agents just hangup on you after…
Support agents just hangup on you after you waited more than an hour! MWeb shouldn't do business anymore, a disgrace all of them!
19 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Chris. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Can’t complain about the service
Can’t complain about the service. There isn’t any.
Go to another internet provider.
18 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Nick.
Thank you for sharing your feedback. We’re really sorry to hear that your experience hasn’t met expectations.
We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Worst customer service ever
Worst customer service ever!
I have been without internet for three weeks now and has repeatedly call their (nonexistent) customer service.
16 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Annika. We recognise the frustration of being without internet for three weeks and the repeated attempts to get assistance. We are here for you and have managed to locate your profile and have reached out directly to the teams that manage MetroFibre activations. They will follow up with our MetroFibre partners and email you directly regarding the status of your service activation and connection.
To ensure everything is resolved smoothly, please keep an eye on your registered email for updates. Your experience has also been shared with our customer journey teams to review and improve where necessary. Thank you for sharing your experience. Our teams will do their very best to get your connection up and running as soon as possible.
Kind regards,
Mweb Team
Robbery by Mweb …
It's been 3 weeks struggling to connect with Mweb fiber. I spent R300 airtime calling the technical line. The technician keeps on offering telephonic troubleshooting solutions that do not work waist my money and time.
There is no mercy or follow up if your airtime finishes while talking to them
Its extremely unfair. I'm paying for a service I don't have nor enjoy.
The speed is super low. Not even close to the package I subscribed to.
Its day light robbery. I'm even told I will have to pay a call out fee if they det a technician to come to my house. Why? I'm being punished for their faulty service.
Can someone intervene
15 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Good morning, Neliswa. We can see how frustrating it must be to spend time and airtime without a working connection, and your concerns about speed and follow-up are completely noted. We’ve flagged your experience with our technical and customer journey teams to review the handling of your fibre service and identify where improvements are needed.
To address your connection directly, please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
We look forward to assisting you.
Kind regards,
Mweb Team
Bad bad bad connection for almost 2…
Bad bad bad connection for almost 2 months, wifi is so slow and all devices buffers. Before even calling i tried the ethernet cable connection straight to my laptop. Speedtest comes up 25mb...good speed right..what im paying for right.. well it still take almost 2 minutes to open Google..wait before they say its the laptop we try a second device directly connected..cache and cookies cleared.. second cable is also being used.. same issue.. wont even bother calling non existent call centre.
15 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hi Wardah. We recognise the frustration of experiencing slow internet despite following troubleshooting steps, and we appreciate the effort you’ve already put in testing your devices and cables. Even with good speed test results, other factors like network congestion, DNS settings, or background applications can affect browsing performance.
For optimal performance, we recommend:
Restarting your modem/ONT (Fibre unit mounted to the wall) and any connected devices.
Checking that no background apps or updates are consuming bandwidth.
Using a reliable DNS such as Google (8.8.8.8) or Cloudflare (1.1.1.1) for faster resolution.
Testing peak and off-peak hours to see if congestion is affecting speeds.
If the issue persists, please email customer-reviews@mweb.com with your details, a link or screenshot, and your registered Mweb email. Our team will review your connection and guide you further.
Kind regards,
Mweb Team
Shocking response time
I requested a down grade for two packages beginning November 2025. After many calls the one package was finally downgraded early January 2026. Since then, I have spent days following up on the downgrade of the second package which finally took place middle March 2026. The service is not shocking it is non-existent!
14 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello R Smit. We appreciate you taking the time to share your experience regarding the downgrade of your packages. We recognise the frustration caused by the delays and the repeated follow-ups required. Your feedback has been escalated to the teams responsible for service changes, who will review this internally to improve processes where necessary. Insights like yours help us ensure smoother service and better experiences for all clients moving forward.
Kind regards,
Mweb Team
Bad service MWEB
Mweb during the past months MWEB IS slower than ever and when not slow its totally down some times 2mb per second when it should be 60mb/s i am going to stop my debit order and join ICLIX
12 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Good morning, Thinus. We understand how frustrating it can be when your connection speed isn’t performing as expected, especially when you’re on a 60Mbps service. We’d like to help you get the most out of your connection while we also review this further with you.
A few quick checks that often help improve speed:
• Restart the router and ONT by switching them off for about 30 seconds, then powering them back on.
• Run a speed test using a device connected directly to the router with an Ethernet cable to rule out Wi-Fi interference.
• Place the router in an open, central location away from walls or electronics that may affect signal strength.
• Check that large downloads, updates, or multiple streaming devices are not using bandwidth at the same time.
• Ensure your router firmware is up to date and that older devices are not limiting network performance.
These tips should improve your overall connection performance. Please reach out to us if you require any further assistance. We are here to help.
Kind regards,
Mweb Team
Very bad service been waiting since 8am…
Very bad service been waiting since 8am this morning for reply on the chat . 45min on the line. Still no answer. They never answer calls
11 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Neikesh. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
Mweb Team
Business Accounts Blocked as "Spam"
As of 09 March, Mweb has blocked all our outgoing emails on our business accounts.
Error message on the system administrator email received: diagnostic code: smtp; 550 5.7.1 [CS] Message blocked.
We are able to receive emails but not send.
We first have to click on the link in the system administrator email, confirm that it's not spam and then only the next day can we send emails to that particular email address only.
We cannot run a business like this. First having to click "not spam" and then wait 24hrs before we can communicate with our clients.
We have had this account for over 10yrs and haven't changed any settings.
We were also holding for over 2 hours and as we reached caller 1, you guys cut the call.
We have also been waiting to chat to an agent via the ChatBot for hours too.
Why did you block our accounts as spam? Why do we have to wait over 2 hours to try talk to an agent?
The absolutely terrible service.
You might not pride yourselves in the service you provide your clients, but we do care about the level of service our clients receive.
Fix the issue!!
9 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Chanél. We completely understand how disruptive this has been for your business, and we sincerely empathise with the frustration caused by not being able to send emails. Your experience does not reflect the level of service we aim to provide.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Thank you for bringing this to our attention. Your feedback helps us improve our service and ensure your business can operate smoothly. R^
Worst service
Worst service. Been waiting more than an hour waiting for a representative. The chat bots are absolutely useless.
When googling mweb's review rating it's the absolute worst. Still it doesn't seem to bother you guys to actually improve your service.
If I could give a zero, I would have given a zero rating.
10 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Morning Nadia. We completely get how frustrating it must have been to wait so long without reaching a representative, and we truly acknowledge the experience you’ve had. Your feedback is important and has been reported to our Customer Journey team, who will review it and work to improve the service experience wherever necessary, as quickly as possible.
Thank you for taking the time to share this with us. It helps us do better for all our customers. r^
M WEB Spam Email
M WEB Almost a week of 20+ spam emails a day. You need –
• More staff manning your phone (I am 26th in the queue)
• Security SPECIALISTS (outside consultants) as this current spam attack is beyond the scope of your employees
• Please advise your clients on what you are ACTUALLY doing to fix this. I need an additional employee to deal with spam at this rate
• Do you advise we leave MWEB and go to Afrihost or do you have other recommendations?
10 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Hello Brenda. Thank you for letting us know. We understand how frustrating it is to deal with such a high volume of spam and phishing emails. Changes were implemented over the weekend, and our Mail teams are actively working on further improvements as we speak.
Mweb is aware of the issue and is focused on minimising these disruptions as quickly as possible. We appreciate your patience while the team continues to address this. R^
Mwebs Customer service and Communication
Mwebs Customer service and communication is absolutely terrible. I put in a moving home request on the 2 February 2026 over the phone i told the agent that I really need to get the fibre line laid by the time we move as i work from home asked her if she needs any documents she said no. Then on the 18 February 2026 a whole 2 weeks later they send a message saying they need proof of address and a picture of the ONT box. Witch i sent then the proof of address and picture of ONT box of the current address. They did not email or send a message or anything stating that i sent the wrong details i phoned a few days later to ask whats going on when is the line going to be installed. And only then found out the details i sent was incorrect. I then sent the correct information as they asked. And phoned back a few days later to then get told again the information is incorrect. It is now 9 May 2026 a whole month and a half later i am still sitting without internet and they keep asking me for proof of address when i have sent it to them 5 times now. And they keep asking how many lines are at my residence when i have told them multiple times how many. They just keep asking the same question over and over again. And nothing is getting done
9 de marzo de 2026
Opinión espontánea
Respuesta de Mweb
Good day, Christa. Thank you for sharing your experience. It’s completely understandable how frustrating it must be to go through repeated requests for the same information while waiting for your fibre line to be installed, especially when you rely on it to work from home. Having to provide the same details multiple times without clear progress would be exhausting for anyone, and your concerns are taken seriously.
To assist you securely and without delay, please email customer-reviews@mweb.com with your review details, a link or screenshot of your correspondence, and your registered email address linked to your Mweb account. Once these details are received, the team will be able to investigate your case and respond accordingly. While responses generally take up to 24 hours, the team always strives to reply as quickly as possible.
Thank you for taking the time to bring this to our attention, your feedback is valued, and it will help improve the experience for all clients.
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