NETGEAR Opiniones 89

Mifi systeem gekocht bij Netgear. Allereerst geeft DHL aan, dat ik niet thuis was, 1e leugen, was wel thuis, het pakket lag niet in de DHL auto, vervolgens stuurt DHL een bericht dat het pakket 1 a 2 dagen later wordt bezorgd, 2e leugen, vervolgens Netgear gebeld, gaan ernaar kijken, weer Netgear gebeld, Netgear heeft het bericht intern naar een escalatieteam van Netgear gestuurd, contact met dit team is niet mogelijk, de medewerker kan ook niets doen, u mag zelf uw conclusie trekken, ik zou zeggen bezint eer gij begint

Hallo zusammen,
1 Stern ist noch absolut Zuviel. Wir haben das Produkt zurück gehen lassen, da eine Zustellung durch UPS nicht möglich war. Von Netgear interessiert sich absolut niemand mehr für den Kunden und den Artikel sobald das Paket den Store verlassen hat.
Paket kam mittlerweile bei Netgear an. Und siehe da , niemand fühlt sich für die 720 Euro verantwortlich. Es ist unser Geld, Ware wurde nicht ausgeliefert und ist wieder bei Netgear zurück. Der Support ist teilweise sehr hochnäsig und unfreundlich. Es interessiert dort auch niemanden. Sie können auch nicht sagen wann das Geld wieder gutgeschrieben wird. Kinderfreundlich geht anders. Ich kann nur jedem abraten bei Netgear zu bestellen.
Wir überlegen das ganze einem Rechtsanwalt zu übergeben. Nie wieder Netgear.

Extreem vaak problemen wifi sinds ik het heb

Ich vergebe selten schlechte Bewertungen und habe Verständnis für den schwierigen Alltag der Support-Teams diverser Firmen. Netgear hat mich jedoch wirklich vollkommen enttäuscht und ich werde kein Produkt mehr von dieser Firma kaufen.

Ich habe einen Managed Switch von Netgear aus der Business Line gekauft (5 Jahre Garantie), welcher nach weniger als einem Jahr nachweislich defekt war (Boot-Loop, LEDs gehen an und wieder aus). Nachdem ich alle Beweise und Videos geschickt habe wurde mir nur ein Austausch angeboten, wenn ich die Versandkosten bezahle, obwohl ich keinerlei Schuld an diesem Defekt trage, das wurde mir bestätigt.

Ich war sehr überrascht das zu hören, so etwas habe ich noch nie erlebt. Ich habe mehrmals mit dem gleichen Support-Mitarbeiter telefoniert und ihm die Chance gegeben den Fall an Vorgesetzte o.Ä. zu eskalieren, damit Netgear noch eine Chance hat, mich als Kunden zu halten. Doch die Antwort war klar. Entweder ich zahle die Versandkosten oder ich wende mich an den Verkäufer. Der Verkäufer hatte das Produkt allerdings nicht mehr und verwies mich wieder an Netgear. Auf dieses Ping-Pong lasse ich mich nach über 5 Telefonaten nicht mehr ein. Eine Lösung für den Fall gibt es bis dato ebenfalls nicht.

So kann man seine Kunden vergraulen. Da gehe ich lieber zur Konkurrenz (Switch-Hersteller gibt es ja genug)

Orbi app unavailable for/on Pixel Tablet.

Can't log in to the Orbi app with my (correct) credentials.

Can't remove my old phone nor add my new one as a trusted device in-app after logging in with a one-time password.

Can't update firmware in-app, says it's up-to-date when it isn't.

Tries to sell you unnecessary and unwanted subscriptions.

Apparently removed their main profile full of negative reviews (netgear.com) from Trustpilot to censor negative reviews.

Support is nearly impossible to reach and requires router reset before escalating issues for actual, proper troubleshooting (!).

Update: after multiple e-mails and refusing to reset my router to solve a 2FA issue (?!), Netgear finally suggested something that worked (despite not fixing the bug).

This review is for anyone who is wondering if purchasing a NETGEAR product. I strongly suggest you steer clear away from any NETGEAR product because if you happen to have any issues with it NETGEAR support line will not help you with your issues. Instead they will just try to sell you some subscription for customer support which is required for them to help you (which is ridiculously overpriced) or will try to sell you a new product. Meanwhile blatantly lying directly to you and in some cases even ending calls with no call back. I believe I have a defective product even with the hardware warranty so still active netgear will not do anything to solve me issue. The funny part is my friend told me he has the same nighthawk router and that he has similar issues with his device also. So I’m guessing this is a huge headache for netgears development team as well as support agents. Do not buy net gear products unless you have money to buy a new one every month or so.

Altijd plezier gehad met mijn nas maar nu stopen ze er mee maar ook met alles wat te maken heeft met nas.
kan zelfs nog geen app meer installeren op de nas (RN424).
Waardeloos.
deze firma heeft nog niet 1 ster verdient.
ze geven nog geen tip of een alternatief.

I purchased a NETGEAR Orbi mesh wireless router for my home in 2020. I paid >$300. It worked great until I recently moved to a new home. I was unable to set it up at the new address. I called tech support and they told me I needed to purchase a new software license for it for $300. If they had been honest with me during the initial purchase I would not be feel so cheated. Hiding the software license information in the 10 pages of fine print of the “Terms and conditions “ is not a honest way of doing business. I will never again trust this manufacturer.

Netgear Produkte werden in der Schweiz über die Firma ProSeller AG in Herrliberg verkauft und der ist alles andere als Kundenfreundlich, will sogar nicht die Rückgabefristen von Netgear übernehmen etc.
Der Support von Netgear ist auch nicht das gelbe vom Ei. ein schneller Support sieht anders aus.Beim Verkaufen sind sie schnell bei Rückgaben kann es schon mal bis zu 3 Monate dauern meinte ein Kundenberater auf telefonische Anfrage.
Meine Empfehlung Netgear Produkte kauft man am besten nicht direkt auf der Netgear Homepage sondern bei grossen Onlinehändlern wie Digitec etc...

Oplichters!
Netgear router gekocht en kreeg het niet geinstalleerd.
Netgear.nl benaderd en zij vertelden mij dat het benodigde password, (op de router) aan iemand anders verstrekt was. Niets aan te doen,jammer dan!!!!
89 jaar met aangenaaid oor.

Nog minder als n ster, 2 dagen gebeld naar hen, 2 keer uitgelegd mijn vraag! Denk je nou werkelijk dat ze terug bellen…. Nope! Blij dat ik het bij Bol.com gekocht had, stuur de zooi wel terug….

I would like to share a bad customer experience involving Netgear support since november 2022 till now. This experience reminded me of a visit to an old school municipal office where everything moves slowly, and one feels neglected. The support experience was characterized by poor service, protracted handling of cases, and an inability to address security-related issues.

It all began when I faced a security-related challenge with my Netgear product. I decided to contact their support for assistance in resolving the problem. First and foremost, it was a challenge to find relevant information on their website as it was cluttered and confusing. After searching for support contact details, I finally found a phone number to call.

When I called the support hotline, I encountered a long waiting time before I was even connected to a support representative. It seemed that there was insufficient staff to handle the inquiries, resulting in an overload of their phone line. When I finally spoke to a representative, I was met with a lot of questions and no solutions. This happened repeatedly.

Unfortunately, the problems did not end there. The support representative I spoke with did not seem competent in resolving my security issue. On multiple occasions, I was asked to repeat my situation and describe the problem again and again. It appeared that their system was unable to register and document my previous inquiries, making the entire process frustrating and time-consuming.

After several calls and repeated attempts to resolve the issue, I felt deeply disappointed with Netgear support. Their inability to address my security concerns and the overall lack of efficiency and professionalism caused me to lose trust in their support team.

The Netgear support experience reminded me of an old school municipal office where things move slowly, and one is constantly neglected. It is frustrating to feel that one's problems are not taken seriously, and that not enough is being done to resolve them quickly and effectively.

In the end, I had to resort to alternative solutions and seek help from other sources to address my security issues. This bad customer experience has taught me the importance of researching a company's support level before purchasing their products. It is crucial to have confidence that the support team is competent and efficient, especially when it comes to security matters.

I cannot recommend purchasing Netgear products as they do not function as intended and create security concerns. Netgear has extremely poor customer service that pushes one around until they no longer have the energy to continue.

Purchased a wifi adapter.
Called customer service to help with installation.
Spoke to a dumb lady who had NO ANSWERS.
I was patient for 45 minutes to be "disconnected".
Stupid lady hung because she didn't have a solution

Netgear products are mediocre, at best, and its technical support is absolutely abysmal! My most recent support ticket was initiated via live chat. After over 2 hours (including wait/hold times), my case was "escalated" to a higher level of support, and I was promised that a technician would call me within 24-48 hours. Instead, less than 30 minutes later, I received an email from Netgear advising me that, despite my having a few weeks of free support left on my contract, I would have to purchase "Premium" support for $139.00 if I wanted my issue pursued. It seems that "escalating" a case is Netgear's cowardly way of ending a live "face-to-face" chat so that it can deliver bad news and shady/dubious messages via email whereby customers cannot respond or dispute the unethical nature of said messages.

EDIT: And good luck obtaining a refund for its dodgy Netgear Armor Security. The "30-day-money-back guarantee" is a ploy. Refunds are not easy and hassle-free. I'm still fighting for my refund and had to dispute the charge via Paypal and my CC company.

Ik heb een orbi systeem gekocht. Bleek moeilijk te installeren te zijn. Ondersteuning gezocht. Kreeg toen argwaan, daarom systeem teruggestuurd en jawel daar begonnen de problemen. De helft is ontvangen. Geen telefoonnummer te vinden voor navraag. Uren in de wachttijd. Mijn advies koop hun producten niet.

Zeer slechte klantenservice en matig product!

Ik heb een orbi-mesh (RBK763S 3-Pack, €520) systeem gekocht met de verwachting een product van hoge kwaliteit te kopen, je betaalt tenslotte een vrij hoog bedrag. Echter valt dit behoorlijk tegen. Het product is van slechte kwaliteit, de wifi verbinding van verschillende apparaten wordt constant onderbroken zonder aanwijsbare reden en dit nog maar 6 weken na de aankoop!

De klantenservice lijkt vooral getraind te zijn om je aan het lijntje te houden totdat je het opgeeft, ondanks dat het probleem niet wordt opgelost. Bij dergelijke situaties zou je verwachten dat de fabrikant de moeite neemt om de hardware te controleren of nieuwe hardware op te sturen.

2 maanden, 10 telefoontjes en vele uren verder heb ik het maar opgegeven. Ik koop nooit meer iets van Netgear.

When I purchased my Arlo Netgear camera system, Arlo Netgear advertised and promised free video service. It was part of the purchase and stated specifically. Recently Arlo Netgear arbitrarily cancelled the service without any communication.
When a business advertises something one would believe they would honor their promise.
I will never trust Arlo Netgear again!!

l'assistenza non funziona. la chat impossibile da attivare e il canale mail ti fa sentire preso in giro. pessima esperienza

I've had a few Netgear routers for quite a few years now in multiple locations and they have been pretty solid performers the whole time with no issues other than one time the wireless was turned off via a glitch or whatever caused it and I had to search online for the "secret" light that is a wifi switch that is the ONLY way to turn the router's wifi back on. Lots of frustration on that one but if this were the extent of my experience with Netgear I would have given 4 or maybe even 5 stars for the product.

BUT, I will not deal with Netgear ever again because they are emailing me newsletters constantly and provide no way of unsubscribing from them. Yes there is an unsubscribe link in the emails but you can't actually unsubscribe - even after setting up a required online account just to be able to do so.
Search online for can't unsubscribe from Netgear emails. Anyone who has purposely dirty marketing practices such as this does not deserve to have customers. So I am never going to be a Netgear customer again when there are lots and lots of good alternative companies to choose from that do not use dirty marketing tactics such as not letting their customers unsubscribe from marketing emails.

My only recourse is to use the spam filter but while that may remove the unwanted emails from my inbox it does not remove the anti-customer attitude and underhanded business practices of the Netgear Corporation. Hasta La Vista Netgear.