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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Billing Scam! It's easy to sign up for Billie but it's impossible to cancel. I've tried contacting the company's customer service multiple times. They respond saying they'll process the cancellation b... Ver más

Valorada con 1 estrellas sobre 5

I purchased a razor and shaving cream a month ago. Received tracking information a week later and still haven’t received the package. Contacted the company by email since they do not offer other optio... Ver más

Valorada con 5 estrellas sobre 5

I have had razor subscriptions with three different companies and have used several types of disposable razors over the years and I can say without any hesitation that billie razors are hands down the... Ver más

Valorada con 1 estrellas sobre 5

I ordered two starter kits on Jan 9th and it's been over two weeks and both haven't arrived yet. I'm tracking the order being send to Fort Worth for my mom and it tells me the package has been sent to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Belleza y bienestar

Escrito por la empresa

Hi, Hello! We’re Billie, a shave and body brand delivering premium quality razors and body care products at half the price. American-made blades, encased in aloe shave soap, delivered to your door every 1, 2 or 3 months.


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,7

Todas las opiniones

(162)

11 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

At first I loved them but now they’re awful…

For the last month or two I've noticed that the quality of the Billie razor refills have been horrible! I even reached out to the company and they sent for 4 new refills. Now, after only a week the shave is awful. Now I have to find a new brand.
What happened Billie??

29 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

razor head falls off ALL the time

razor head falls off ALL the time. like every five seconds. have had it fallen off while shaving multiple times and nicked my foot. also, the razor head cover is impossible to take off without nicking your fingers or taking the razor head off. annoying.

30 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Respektlöst aggerande

Har som företagare haft att göra med detta företag några gånger och det har strulat ordentligt vid 2 tillfällen.
Sist så visar dom sin ovilja till att medla med en säljare som bara förhalar en retur fast jag har alla email och fraktkvitton som bevisar min riktighet och snabba agerande.
Nu har dom börjat lägga på förseningsavgifter och en av dom är på 450:-. Jag är nu skyldig dom mer än beställning beloppet är. Från första dagen av beställningen till då säljföretager gett mig en kredit faktura har det tagit 44 dagar. Men Billie hänvisar bara till att sälj företaget inte har skickat in och stoppat fakturan då allt är returnerat. Den ena skyller på dom och dom andra skyller på det andra och mitt emellan är en kund inklämd!!

27 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Razors are adequate

Razors are adequate. I have canceled my subscription three times yet I still keep getting billed and receiving product! Customer service sucks!

2 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Do not buy

I’ve tried this twice now as I really wanted to like it. The stickiness on the razor blade doesn’t last and sticks to everything, it’s so bad that it actually impedes the way it functions.

I also find the little blade top is always falling off, would not recommend.

18 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I've used Billie razors for years now…

I've used Billie razors for years now and the quality of the razors has been getting noticeably worse. They get dull much faster, and the aloe moisturizer (above and around the blades) gets all over the blades, making it harder to use.

It is also frustrating that they don't send courtesy/reminder emails prior to them charging your card for your next shipment. I'm aware that not all subscription companies send reminder emails, but many of them do so that you can update your shipping address, change the shipment date, add items, or just skip the shipment completely. This is especially frustrating since you can't do a one-time purchase through their site, they only operate on a subscription model.

1 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Silly Billie

Upon purchase the razor worked amazingly!! I thought OMG where has this been all my life? Second shave I only did armpits and it was good. Third use, absolutely useless. Hair left everywhere despite going over the area multiple times. Frustrated, I grabbed my trusty Venus razor to finish the job Sillie Billie couldn’t master!

29 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

genuinely the worst razor I have used…

genuinely the worst razor I have used in my entire life, stuck like an idiot going over the same spot over and over and over and over and over????? AN HOUR TO SHAVE ONE LEG WHAT IS GOING ON I hate this product with a passion

20 de noviembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Billie is OKAY

Billie is OKAY. I find that my orders take forever to arrive (shipped october 4th, told it would arrive by October 18th with absolutely no tracking available. Their website says "No tracking, but rest assured they're on their way." What company in 2025 doesn't have tracking available for you to view?! This makes no sense. I like having eyes on my tracking to ENSURE that its on its way - not trusting that it will just arrive (Porch Pirates, Delivery drives not caring etc, etc.) the product itself is okay - I got the pink sparkle handle and its already turned tinge-yellow.

17 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They have the worst customer service…

They have the worst customer service I’ve ever seen. I started using these blades in 2021 and so did my (2) daughters. We were spending over $50 a month between the (3) of us and some months more.
I ordered the dermaplaning kit and it was awful. They don’t work at all. I immediately took them off of my subscription and threw them away.
My monthly subscription kept coming and charging me over and over for the dermaplaning blades. I called and emailed saying they had done it for (3) months after I cancelled those from the subscription. When I called they said “well we can’t see anything on our end. You can send us copies of your credit card statement showing we charged you for them. What???? It was a total of (3) months which was about $30. I said so your saying that I have to go jumping through hoops gathering all this info over $30 credit to my acct because they couldn’t find it? She said well if I want my money back that’s what I have to do. I told her oh no you keep the $30 you stole from me. Their business sense is as bad as their customer service. I had been a customer (plus two daughters) for over (4) years at that point. So I said okay cancel my acct and I’m done. I changed to Flamingo which is SOO much better of a product and incredible customer service. We are so happy using Flamingo so it was a blessing in disguise! If you are looking for a company that makes amazing razor blades, awesome shaving products, great customer service that appreciates their customers FLAMINGO is the company you want! So happy with flamingo and would never go back to their marginal razor blades and horrible customer service. That’s for sure. Hope this helps you make an educated decision without wasting your money on a company like Billie blades!

5 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought this brand thinking I was…

I bought this brand thinking I was getting a better razor. I was planning to start a subscription if I liked them. After 2 or 3 time using it I noticed the blad kept getting duller. I actually never received a close shave from the time I bought it. I've only had it for 2 weeks. I've already replaced the blades. I figured for a better razor I would pay a little more. I now see them on clea racks. Do not recommend for the money!

10 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t recommend the disposables

Bought the disposable pack from my local Woolworths, never head about them before but they were on special so I gave them a go. Firstly the plastic is that hard to get off I sliced my thumb trying, and the razor is sooo blunt it literally took me that long to shave. 🪒

8 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would have a nicer shave with a butter knife

I brought the starter pack from my local Woolworths.
Firstly - the magnetic holder, doesn't actually stick the wall as it has what appears to be blue tack on it. They did provide another sticky strip to use if it didnt stick, it just raised question why blue tack was even an option.
Secondly, the box states they recommend changing the razor every 7 days. I thought that seemed excessive until I noticed the gel/guide substance on the razor head dissolve in less then 48hours.
Thirdly, the razor is blunt. I did not get a smooth shave. My legs post shave were prickly. Some area cut, others didnt. (The leg hair was previously shaved the week prior) my arm pits... didnt cut at all.

The handle/grip was nice but thats all it had going for it.

29 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I successfully cancelled my account

I had difficulty cancelling my subscription because I entered the wrong email. Billie resolved it. Thank you.

5 de julio de 2025
Opinión espontánea
Logotipo de Billie

Respuesta de Billie

Hi Catherine,

Thanks for leaving us a review and taking the time to share your experience. We see a member of our team replied to you on June 26th, successfully canceling your subscription (it was under another email address) and offered to send a replacement handle so you can use the remainder of your blades, however we never heard back. We'd be happy to still send one your way; just reach back out to us at hello@mybillie.com and we'll make things right.

Valorada con 1 estrellas sobre 5

When shaving one of the razors blades…

When shaving one of the razors blades pop out of place and tore up my leg,this is not good and now I will have scars. I will stop using them and go back to what I used before

15 de junio de 2025
Opinión espontánea
Logotipo de Billie

Respuesta de Billie

Hi Shari,

Thanks for leaving us a review and taking the time to share your experience—we're so sorry to hear this happened! We take these concerns very seriously and would like to escalate this to our Consumer Care team. Please reach back out to us at hello@mybillie.com—we want to look into this right away. Again, we're so sorry our product did not meet expectations and hope you give us a another chance to make things right.

Team Billie

Valorada con 1 estrellas sobre 5

Late and damaged

First the order was lost in the mail, contacted customer support. They sent another email wanting my contact info, I had already provided in prior email, but ok, I resent it. Did not hear back from them. Week later the order showed up damaged. The order’s packaging was severely damaged. Lotion bottle was cracked on the side and lotion had leaked onto everything. Again I emailed customer service with photos and a vid. I still have not heard back from costumer service.

8 de mayo de 2025
Opinión espontánea
Logotipo de Billie

Respuesta de Billie

Hi Dawn,

Thanks for leaving us a review—we're so sorry for the poor experience.

We see a member of our team reached out to you earlier today and expedited a replacement for your initial order.

Again, we're sorry for all the trouble. If you have any further questions, please reach out to us at hello@mybillie.com.

Valorada con 5 estrellas sobre 5

Surprised by poor reviews

I'm suprised how many people have had a bad experience with this company. I have been getting Billie sent to my house for years now and even sent the razor handle + several months worth of razors to 2 friends and my sister. That's how much I have loved the razor. Not only that, but I accidently made two accounts at one point, both with subscriptions receiving monthly refills. I needed to cancel one of those accounts and the subscription with it and I had no issues at all doing so. I used a chat feature to ask an employee how to do so, and I was able to handle it immediately on the website. I do admit that was over a year ago, so perhaps their ethics have changed? I'll have to log in and see.

28 de febrero de 2025
Opinión espontánea

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