mycar Tyre & Auto - Richmond Opiniones 

164
TrustScore: 4.5 sobre 5

4,6

620 Coles Terrace, 3121 Richmond, Victoria, AU


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... Ver más

Valorada con 5 estrellas sobre 5

The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... Ver más

Valorada con 5 estrellas sobre 5

Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... Ver más

Valorada con 5 estrellas sobre 5

I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Servicio eléctrico para autos
  3. Tienda de baterías para automóviles
  4. Mantenimiento y reparación de automóviles
  5. Taller mecánico
  6. Servicio de cambio de aceite

Sobre mycar Tyre & Auto - Richmond

Escrito por la empresa

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

164 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(164)

32.265 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional service at Richmond mycar

I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He took the time to explain everything clearly, and even though I didn’t think it would be possible to fix everything within the time frame, he moved heaven and earth to make it happen. Not only did he complete the work efficiently, but he also ensured I was back on the road safely. I really appreciated his expertise and how he handled everything with such a level-headed approach. Highly recommend!

9 de enero de 2025
Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. Confirmed that there was a minor oil leak whilst replacing the tyres on the car and provided recommendations on addressing the issue

7 de enero de 2025
Valorada con 1 estrellas sobre 5

Extremely Dissatisfied …

I went in to get one problem fixed and discovered after l drove my car home that l have another problem which may have been caused by My Car workers. I now cannot drive my car. After the service they also forgot to put the cover back over my engine (it was left in the workshop) and l had to go back and have it put in.
It would have been appropriate if they had informed me of any other issues with my car. Together with the fact that they forgot essential components to my car and did not inform me of other issues negligent on their part.
I am extremely dissatisfied as the service cost me $1454 and l cannot drive my car.

17 de diciembre de 2024
Logotipo de mycar Tyre & Auto - Richmond

Respuesta de mycar Tyre & Auto - Richmond

Hi Chris​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Valorada con 5 estrellas sobre 5

I barely made it to Vic Gardens because…

I barely made it to Vic Gardens because my tyre was going down.
The team made room for me with no notice, fixed my tyre and I was able to continue my working day.

A great human experience in old fashioned customer service! Very rare these days!!!

Thank you guys!

14 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience. Didnt start the job, didn’t communicate, I just asked for a tyre change. Wasted my day. Customer service was extremely rude and didn’t apologise for the poor service, only to call me ‘sassy’ when I expressed my dissatisfaction

13 de agosto de 2024
Logotipo de mycar Tyre & Auto - Richmond

Respuesta de mycar Tyre & Auto - Richmond

Hi Dale​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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