I just spent 30 minutes asking the most basic question and your support specialist could not answer. Now when I try load the chat it says "something went wrong" what an absolute joke. Worst customer... Ver más
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Consulta las opiniones de los clientes
Absolutely terrible customer service. Applied for a credit card and was notified it was approved subject to sending documents. Sent the documents and received no response for over a month. When I... Ver más
Struggled even to download it from the get go. I’ve seen the most basic of apps download easier. When it finally downloaded a day later ( because I got tired of waiting) , it was ok to use but remains... Ver más
The transition from Citibank to MyCard has been frustratingly pathetic. As if the MyCard system was designed and set up by the work experience kid or someone working from home preoccupied watching Ne... Ver más
Información sobre la empresa
- Servicio de pago
- también en la categoría
- Procesamiento de tarjetas de crédito
- Servicios bancarios
Información de contacto
Australia
- mycard.com.au
1,2
Muy malo
68 opiniones
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Credit Card Fraud - Unacceptable wait time
I had two fraudulent transactions on My Card on November 26 and reported them within a couple of days. There were two transactions totalling over 1600 dollars for Delta Hotels by Marriott in Ontario - a place I've never been, nor have plans to travel to. On the 31st December, I hadn't heard anything, so I escalated the case. Today, 12 days later, with still no indication on when the issue would be resolved, I called again. The lady was unable to tell me when the case would be resolved.
I do not feel safe using this credit card company, given the substantial scam that's occurred, and I feel doubly unsafe given the wait time for a resolution on this. I do not recommend this product, and look forward to cancelling the card once our money has been recovered.
*** update
I have now been advised by My Card that it will now be another 45 days before the case is resolved. I am still being charged interest on the scammed amount!!!
Has anyone had a similar experience and what can I do?
12 de enero de 2026
Opinión espontánea
Absolutely terrible customer service
Absolutely terrible customer service. I’ve been calling for weeks trying to get a refund from my closed credit card, and every single time I get the same useless, scripted responses. No one actually listens, no one fixes anything, and I’m stuck going in circles. It’s honestly one of the most frustrating experiences I’ve had with any company. I wouldn’t recommend this card to anyone.
9 de enero de 2026
Opinión espontánea
Citibank credit Card became NAB "My Card"
I have been with Citibank for more than 20 years. I was happy with their service. Since they they moved to National Bank Credit Card, everything went wrong. My regular automated payments for Life Insurance, Home Insurance, Health Insurance and other regular payments all stopped. Citi bank did not contact me until 2 months later when I was contacted by different companies demanding payment. I then contacted Citi Bank customer service who acknowledged the problem, but refused to apologize or do anything to rectify it. Gross incompetence.
23 de diciembre de 2025
Opinión espontánea
Prestige card no longer fit for purpose
On transition to the MyCard platform, connectivity to accounting systems was removed. No waring - indeed, transition was touted as an 'improved experience' yet it removed a key component of any prestige card. There is a clunky work around, but it is pretty poor.
No apologies and customer service no help until a direct to the CEO email - even then, the best they can do is the clunky work around. This is no longer a prestige offering.
15 de noviembre de 2025
Opinión espontánea
Terrible service
Was shopping around and asked Mycard if they would offer anything to keep card as its expiring soon. Basically told to leave. Great customer loyalty good luck with your business model. Cant wait to deactivate and leave
29 de diciembre de 2025
Opinión espontánea
Pathetic
Pathetic, phone does not get answered, chat is unresponsive. AI Chat appears to not understand basic English, no human consultant available to assist.
29 de diciembre de 2025
Opinión espontánea
Poor value
Poor value, removal of transfer to Kris, crappy customer service - goodbye
23 de diciembre de 2025
Opinión espontánea
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