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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Buying an iPad cover can be tricky, there are so many different sizes & options. My Case Covers made the whole experience so easy. The quality of the case & screen protector was also excellent quality... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I accidentally ordered the wrong size phone cases, and returning my items and receiving the correct ones were a very easy experience. I am especially grateful to Joanne, whose email manner and kindnes... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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4,6

Todas las opiniones

(86)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Do not confuse myCaseCovers with Caseoz.

This is very confusing and somehow my review about Caseoz has gone to mycasecovers. My apologies and maybe I order the item I need from myCaseCovers as Caseoz never delivered after payment was made !! Not sure how this happen, I think it defaulted to myCaseCover when a review was requested. Could Caseoz be that evil ?

29 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

2nd reply: Hi James. It seems that you are confused about the seller. We are from myCaseCovers, not Caseoz. We have never received your order.
----------------------------------------
Hi James, Sorry to hear about the trouble you’ve had! We do send out an order confirmation email after placing the order. Upon checking our logs, we found one incomplete order under your name and the product is a glass protector for a mobile phone. But that order is not yet paid/completed yet.

If you are still keen, please go to our online store and place the order online. We are happy to help you with any issues during the process.

Valorada con 5 estrellas sobre 5

I had an excellent experience…

I had an excellent experience purchasing my phone case, thanks to the amazing team, especially to Joanne. She was incredibly helpful and made sure I received the phone case. Communication was clear, and the delivery was prompt. I'm thrilled with the product and the top-notch service!

28 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Hello, Lilian! Thank you for the 5-star rating! We’re glad to hear you had a great experience with us. Joanne is truly a gem in our team, and we’re lucky to have her! Enjoy your phone case, and we’re always here if you need anything else. Thank you for choosing myCaseCovers!

Valorada con 5 estrellas sobre 5

Ipad mini case - wonderful service

I ordered an iPad mini case recently. It arrived promptly and I am extremely happy with it. 3 of the corners have developed a crack. I contacted the company and was immediately responded to by Joanne. She indicated that it was within the warranty period and that a new case would be sent. 3 days later and a replacement case has just arrived. Thank you so much.

25 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thanks for sharing your experience, Alan & Julie! We're thrilled to hear that you're happy with the prompt service and that the replacement case arrived quickly. If you ever need anything else, don't hesitate to reach out. We're always here to help!

Valorada con 5 estrellas sobre 5

Great Customer Service

Bought a cover for an older iPad.
Not long after I began using it, I noticed some of the stitching unraveling.
One email (with photo) to ‘my case covers’ support and immediately advised a replacement would be sent.
The new cover arrived within a week.
Couldn’t ask for better customer service.

13 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thanks so much for your wonderful review! We're glad we could quickly sort out the issue with your iPad cover. If you need anything else, we're always here to help. Enjoy your new cover!

Valorada con 5 estrellas sobre 5

Customer Service

The Customer Service provided by myCaseCovers was exceptionally good. I was after the postal tracking number and received a quick response, with a very pleasant, personal touch, together with a follow up. Well done. The phone case is just right too.

20 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Hi, Robert! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our Customer Service Team. Providing quick and personal responses is something we truly strive for, so it's wonderful to know we hit the mark with you. We're also glad the phone case is just right for you! Thanks again for choosing myCaseCovers!

Valorada con 5 estrellas sobre 5

Replacement product

I Had an issue with a recent product purchased and needed to have a replacement sent. My experience with this was extremely positive and I found the staff to be both friendly and efficient and the replacement delivered in a very short space of time. Would definitely recommend myCaseCovers for their outstanding customer service.

21 de agosto de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Hi Janis, Thank you for your fantastic review! We’re thrilled to hear that you had a positive experience and that our team could sort out the replacement quickly for you. Your recommendation means the world to us!

Valorada con 5 estrellas sobre 5

Best Customer service in the world

I was so excited to find a case that was so beautiful, yet when I bought, I made the mistake of getting S23 FE instead of the S23, I am not very good with keeping up with Technolgy. So, I contacted the business to exchange, and I received the most 5 stars customer service ever. Her name was Joanne and she made my experience absolutely amazing. I felt cared and supported as she helped me to pick the right case and was extremely patient when I didn't know how to find the information. The journey with technology has been quite an anxious one for me and I must confess Joanne might have spoiled me from all the other customer services, as I am not sure anything can match her energy and natural kindness. Now a days it is very important to point out businesses that are doing a good job as they are a few.

31 de julio de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Hi, Akire. Thank you so much for your kind words and the 5-star rating! We're delighted to hear that you loved the case, and we're even happier to know that Joanne provided you with exceptional service. We're always here to assist you with any questions or needs in the future. Thank you for choosing us and for highlighting our commitment to excellent service!

Valorada con 2 estrellas sobre 5

I have emailed 3 times to check status…

I have emailed 3 times to check status of my order and had no reply.
Hoping someone can trace my Order No 302986 and advise ,
Regards
Jennifer Wallace

19 de julio de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Dear Jennifer,

Thank you for your feedback and for sharing the order number.

We have responded to your emails and explained that our office is closed on weekends, which caused a delay in our response.

Our cut-off time for same-day shipping is 11:00 AM (Sydney time), and your order, placed on Friday, July 19, 2024, at 11:22:56 AM, unfortunately, missed this cut-off.

No worries, your order has been shipped out today via Express Post. We have sent the shipping confirmation, including the tracking number, to your email address.

Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to contact us.

Valorada con 5 estrellas sobre 5

Great service, great product

Firstly, I was unsure of the exact product, so I asked for help and resolved that issue with help from a very committed employee.
When the product did not arrive in a reasonable time, I contacted same employee at My Case Covers , who finally replaced the item, which arrived by express post within a short time.
I was treated with respect throughout and the product was perfect. I will certainly use this group again as well as recommending to others.

24 de junio de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thank you for sharing your feedback with us, Marg. It's great to know that our dedicated employee was able to assist you in resolving your issue and ensuring that your product arrived promptly.

We strive to provide excellent customer service and are delighted to learn that you felt respected and valued throughout the process. Your satisfaction with the product and our service is our top priority.

Appreciate your recommendation and look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Great customer relations

The amount of time and patience taken to answer my queries when my order wasn't quite what I'd enviaged
(my fault) and a replacement suggested.
In particular I'd like to thank Joanne who answered my myriad emails, always in a prompt, friendly and helpful manner.
The whole process went smoothly and I'm happy with my replacement.
I would highly recommend this site (it's the 3rd purchase I've made from them now purchase).

29 de mayo de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Hello Henni, Thank you for the 5-star rating! Your satisfaction is our top priority, and it’s gratifying to know we met your expectations. We are happy to know that Joanne was able to assist you so effectively. We will make sure to pass along your kind words to her. We’ll continue working hard to make every interaction with us exceptional and memorable. Once again, thank you for your support!

Valorada con 5 estrellas sobre 5

Excellent, highly recommend.

This company has a comprehensive range of covers with a multitude of choices. Prompt, efficient service. Goods arrived on time. Excellent quality. Very happy with my experience.

29 de mayo de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thank you, Heidi! We are so glad you had a positive experience with us. Looking forward to seeing you again soon!

Valorada con 5 estrellas sobre 5

Exceptional service

The communication was outstanding! I love the product it is exactly what I was looking for and I know it will last. The service from order to delivery was exceptional. If you need a new phone case I suggest that you give those cheapo sites a miss and take a good look at myCaseCovers. They will be my go to from now on.

24 de abril de 2024
Opinión espontánea
Logotipo de myCaseCovers

Respuesta de myCaseCovers

Thank you for the awesome 5-star rating, Gina! Your feedback motivates us to continue providing exceptional service to all our customers. We look forward to welcoming you back soon! Cheers!

Valorada con 5 estrellas sobre 5

Nice case, great customer service

The case is very nice, it was sent quickly and when I had some problems connecting it to my tablet, Joanne quickly responded to my enquiry and walked me through the process. Thank you, Joanne!

4 de abril de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thank you for the 5-star rating, Agn! Your feedback helps us take note of these efforts and best practices. Rest assured that we will pass on your comments and let Joanne know about these lovely words of appreciation. Have a fantastic weekend!

Valorada con 5 estrellas sobre 5

Highly impressed with friendly and professional service

I'm highly impressed with the response to my concern about my order for a case cover that failed to arrive. My email was promptly answered and suggestions offered to check possible delivery errors. When these proved unsuccessful, a replacement was sent by Express delivery to my address in a regional town, arriving in less than a week. My case cover is perfect and I'm very grateful to Joanne for her friendly and professional service.

26 de marzo de 2024
Opinión espontánea
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Respuesta de myCaseCovers

We are honored by your wonderful review, Sue! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Valorada con 5 estrellas sobre 5

Truly an amazing experience

Truly an amazing experience. The first package didn't arrive. I contacted myCaseCovers and they immediately responded.
Joanne was super helpful and immediately sent another case, express post, with tracking. They were fabulous and didn't charge any extra, just so I could receive it as soon as possible.

Then Joanne checked it had arrived and the case was exactly what I needed.

Great service and a great product.

5 de febrero de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thank you for your kind words and support, Michael! Your satisfaction means everything to us and we’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Valorada con 5 estrellas sobre 5

Absolutely outstanding support!!!

Absolutely outstanding support and customer service! I’m really impressed and was extremely grateful with the wonderful communication when I had a problem with my order. I purchased an iPad cover which wasn’t the right size for my iPad. It was an effortless experience to communicate with My Case Covers and to arrange a new cover to be sent. I appreciated the ongoing communication and support, until the iPad cover was in my hands. I feel this level of customer care is rare these days and it’s clearly part of the companies ethos! Thank you for a great experience. I’ll definitely be back to purchase any more products in the future from you and will happily recommend you to friends and family.

31 de enero de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Wow! Thank you for the 5-star rating, Laura! We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. Once again, thank you for choosing myCaseCovers!

Valorada con 5 estrellas sobre 5

myCaseCovers are the best.

My order arrived within days of ordering, I am so happy with their service, the ease of ordering and the selection of cases and colours, just amazing. I would definitely recommend myCaseCovers to anyone, they are the absolute best. Very happy, thankyou.

25 de enero de 2024
Opinión espontánea
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Respuesta de myCaseCovers

Thank you, Lyn! Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Valorada con 5 estrellas sobre 5

Excellence in customer service 👌

Excellence in customer service 👌. Special thanks to Joanne for doing outstanding job 👏. Thank you.

21 de diciembre de 2023
Opinión espontánea
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Respuesta de myCaseCovers

Hi, Indi! Thanks so much for sharing your experience with us. Your satisfaction means everything to us! We hope to see you again soon!🙂

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