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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Hi my food box arrived for this week With veggies that aren’t ripe and won’t be ready this week very disappointed that you would send out unripe food that is meant to be eaten this week, this is no... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I’ve been an on and off My Food Bag customer for years. It is expensive but some weeks convenience is paramount. I usually have the account on pause and wait until they send promotions otherwise the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I just love My Food Bag which I get most weeks. As a household of two I just love knowing what I am cooking and to be able to try different recipes I probably wouldn't attempt. The quality of the in... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pedidos de comida online
  2. también en la categoría
  3. Proveedor de productos comestibles

Escrito por la empresa

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,3

Todas las opiniones

(1014)

57 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Highly recommend avoiding this company

Highly recommend avoiding this company. After ordering with a coupon the coupon was found to be invalid (didn't realise it could only be used after 12 weeks) and the company retrospectively charged me full price without my authorisation and refused to cancel the order (despite me contacting them immediately). If the code is no longer valid then the option should be provided to cancel the order, not charge an unauthorised amount. It seems highly deceptive and immoral. Yes it is in their terms and conditions but that doesn't make it legal. I think this company needs to be taken to the Commerce Comission.

16 de julio de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Lisa, thank you for your review. We are sorry to hear that you did not have a good experience with us. If you would like to discuss this matter further, please contact us on 0800 469 366 or hello@myfoodbag.co.nz. - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

The recipes are delicious.

The recipes are delicious.

2 de julio de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Pri, we are so glad to hear you are enjoying our recipes! Thanks for your support! - My Food Bag Foodies

Valorada con 2 estrellas sobre 5

Came back to My Food Bag after a break…

Came back to My Food Bag after a break and there are a few things that concern me. Firstly, the online booking system isn't user friendly and isn't clear when you are placing the order. Next is the lack of a reminder when your next booking is due. I was getting fortnightly deliveries and had a reminder of what I was missing for the week in between deliveries but no reminder when the next booking was required. Hence you have to contend with a delivery that you haven't chosen and do not want. The other thing is that not all of the meals I have received have been very nice. I had a very dry chicken curry dish recently. Any communication with the Company is met with no consideration so consequently, I have
cancelled my subscription and won't be returning.

17 de junio de 2025
Opinión espontánea
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Respuesta de My Food Bag

We're really sorry to hear about your experience and that we didn't meet your expectations. Your feedback about the booking system, reminder notifications, and meal quality is valuable to us, and we take all of these points seriously. We understand how frustrating it must have been, especially with the delivery you didn't choose and the dry chicken curry. We appreciate you taking the time to share this feedback and improving moving forward. - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

Would put minus 1 star if I could no…

Would put minus 1 star if I could no compassion or empathy and the customer service sucks

No I ain’t calling you lot are a scam and will be out of business soon. Iv talked to many people who have had the same issues you lot are a disgrace!! Can’t wait for the day you are no longer scamming people and in business until then I’ll be warning everyone NOT to use you guys and to look at all the reviews of the same bullying tactics you use!!!

12 de junio de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi there, thank you for your review. We are sorry to hear that your experience with our service has not been a good one. If you would like to discuss this matter further with someone, please give us a call on 0800 469 366 or email us on hello@myfoodbag.co.nz. - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

Really a scam

Looks like a good deal but just a NZ scam, Just looked around the site that I havn't used since 2016 and now Ive got box arriving with food that I dont like the look of that I havn't paid for, and now you say I must pay for it otherwise debt collection will be involved. Dont tell me to call or email your "company"as I have done both and you just dont care! I suggested that you have a text alert the night before you "lock In" your orders to stop people being ripped off and also have the cancellation easier to find. You send no e-mails or contact to let people know that by them looking around your website they are now on a subscription with you. You say you're the Customer love team, but you really dont care and just want the money made by your shoddy website.

10 de junio de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Vanessa, we’re sorry to hear about your experience and appreciate the feedback. Our subscription model is meant to be flexible and very clear so apologies this was not your experience. We take your concerns seriously and are reviewing how we can improve going forward. If you're open to it and would like to discuss this further, please reach out to hello@myfoodbag.co.nz. - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

Fresh ingredients and large variety of choices

Always fresh ingredients and new menus, giving us a great variety of cuisines which we wouldn’t normally try. Delivery is fast and meals always delicious

31 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Thanks so much for your lovely feedback Chloe! It’s great to hear our service is helping bring some variety and ease to your mealtimes. We’re always working to keep things fresh, interesting, and enjoyable, so it means a lot to know it’s making a difference. Thanks again for your support! - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

We love having convenient and…

We love having convenient and nutritious meals available in the freezer for those nights when we arrive home tired and hungry. Winter wellness at its best.

4 de junio de 2025
Opinión espontánea
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Respuesta de My Food Bag

Thank you so much for your kind words Kim! We’re glad to hear our meals are making those busy, tired evenings a little easier, especially during the colder months. Supporting winter wellness with convenience and nutrition is exactly what we’re here for! - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

Quality of food is first class

Quality of food is first class. Have enjoyed the recipes, quick and easy. Joined Food Bag because of the diet options low card and diabetic. As a pre diabetic this has helped immensely. Lovely to have a wide range of recipes available.

28 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Sharron, thank you for your review! We're thrilled to hear that you're enjoying our first-class quality meals and finding the recipes both quick and easy to prepare. It's especially rewarding to know that our low-carb and Diabetes Plan options have made a positive difference for you on your pre-diabetic journey. Supporting your health goals while offering a wide variety of delicious meals is exactly what we aim for. Thanks again for being a valued part of the My Food Bag community! - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

Used my food bag for the first time

Used my food bag for the first time. Forgot to cancel. So rung up. Couldn't afford to pay for next weeks meal and they are sending it anyway. Said I don't want it amd am very sorry but not use to ordering on line. Said I have to pay for it. Was 225. Gave me 20 percent off. That's still lots of money when I don't have it. Said my mortage won't go out. She said. Just try to grab your money when you can. Nothing they can do. Two weeks grace. How?? So I'm never using again. So stressful

27 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Joanne, thank you for your review. We are sorry to hear that your experience with our service has not been a good one. If you would like to discuss this matter further with someone, please give us a call on 0800 469 366 or email us on hello@myfoodbag.co.nz. - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

We love My Food Bag!

We love My Food Bag!
The convenience, ease of preparation, ease of cooking and all measurements of condiments supplied accordingly.
It isn’t exactly the cheapest option for meals but there is no food wastage which is a bonus. Tasty, nutritious and such wonderful flavours. It’s open our palette to some fantastic dishes

26 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Molly, thanks for your review! We are so glad you are loving our service and the convenience of having your meals sorted every week. We appreciate the support and the kind words, and we hope we can continue to deliver you delicious recipes direct to your door! - My Food Bag Foodies

Valorada con 4 estrellas sobre 5

love the convience and meals are so…

love the convience and meals are so tasty and you can order for 1 person, due to my diet requirements i only order for me absalutely love all the meals!

21 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Francis, thanks for your review! We are so glad that you are finding our meals are convenient, tasty and working for your dietary requirements. It's great that you have been able to tailor My Food Bag to suit your lifestyle. Thank you for your support! - My Food Bag Foodies

Valorada con 3 estrellas sobre 5

In the past we have absolutely loved…

In the past we have absolutely loved ‘My Food Bag’ as it meant we didn’t have to think about what to cook and we had all the ingredients for quick, easy and low-cal meals. However, over the last eight months we have had our meals turn up between one and a half to two hours late, the coolie bags are water and meats are warm, so we’ve had to throw them out. The worst of all of this is that we’ve been customers since 2020 and all we were offered in compensation was $20 off - pretty pathetic, given that each meal costs us more like $40.

18 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Deb, thank you for your review and for providing this feedback. It is disappointing to hear that this has been your experience with our service recently as this is not the kind of standard we want to be bringing our foodies. If you could please contact us on hello@myfoodbag.co.nz or 0800469366 we would be happy to discuss this further. - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

Have been having a great experience…

Have been having a great experience with Bargain Box, love the different meal options each week and the price is great value for a family of 4! Food is of high quality and recipes are quick and easy to follow! Highly recommend for someone looking for a break from planning meals each week.

11 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Jason, thanks for your 5-star review! We are so glad to hear you are having a great experience with our service. It's awesome that you are finding great value for your family and quality recipes to choose from. Thanks for your support! - Bargain Box Buddies

Valorada con 1 estrellas sobre 5

Dishonest, bland, I regret it

Plastic packaging, over sweetened, bland unimaginative meals, and dishonest business model - I tried it ONCE and they're billing me for the 2nd week I didn't want!!!
Nadia Lim, darling of the nation, dishonest business practices, plastic waste, harassed courier drivers, lazy or overworked families losing their own motivation and imagination ... toxic

18 de febrero de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Andy, we’re sorry to hear that you have not had a good experience with our subscription-based service. We take feedback like this seriously and regret that our meals, packaging, and billing process didn’t meet your expectations. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

Be very careful ordering anything from my food bag

Be very careful ordering anything from website .
I ordered a deal pack and had enough money to pay for it on card . They then charged me more and it declined and are saying I can’t cancel order and they will be sending it . I would have thought if payment wasn’t taken out they would cancel order .I have emailed spoken on phone and they do NOT care less . Also if you tried ordering something online and your card declined they definitely would not send it .
Wish I had read reviews before ordering .

6 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Lynne, we are sorry to hear that you have not had a good experience with our service. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this any further. - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

Extremely disappointed with My Food…

Extremely disappointed with My Food Bag’s lack of empathy and rigid approach. A genuine mistake resulted in two charges of $159 in the same week—an unexpected $318—which is a shock, especially in these difficult economic times. Despite explaining the situation clearly and requesting escalation, I received a cold, dismissive response.

1 de mayo de 2025
Opinión espontánea
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Respuesta de My Food Bag

We're sorry to hear about your previous experience with us. Thank you for your feedback. We truly appreciate you sharing your experience, and we’ll review our processes to ensure we improve moving forward. - My Food Bag Foodies

Valorada con 5 estrellas sobre 5

Honestly worth every dollar

Honestly worth every dollar! The ingredients are always so fresh and well packaged. I have not had one meal I’ve not liked so far and it’s so convenient and helps with the overwhelm over choosing what to make for dinner. I have got all my housemates onboard with it as well.

27 de abril de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Hol! Thanks for your review! We are so glad to hear about your awesome experience with My Food Bag. It's great to know you are finding the ingredients fresh and well packaged and the meals are all delicious and convenient. If you have any favorite recipes or suggestions, don't hesitate to share. Happy cooking to you & your housemates! - My Food Bag Foodies

Valorada con 1 estrellas sobre 5

I was simply browsing your website and…

I was simply browsing your website and did not complete any purchase or enter my credit card details. To my surprise, I then received an order that I did not knowingly confirm. Following this, I’ve received messages indicating that I owe money and may be referred to a debt collection agency .
This is totally unethical.

24 de enero de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Philomena, we are sorry to hear you have not had a good experience with our service. We have requested someone be in touch with you regarding this incident. - My Food Bag Foodies

Valorada con 4 estrellas sobre 5

Bargin box makes life so much easier

Bargin box makes life so much easier! I get it for 4days for myself and two kids and with how hectic life is i know that most nights i can come home, make dinner with a recipe+all the ingredients are there! We definitely dont waste as much food anymore because everything is planned without the brain power of planning! The meals have been delicious too theres a great variety and the add ons are great too!

22 de abril de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Paula, thanks for your review! We are super glad to hear Bargain Box is making your life so much easier and that you are experiencing less food waste. It's also great to hear you are enjoying the variety of delicious meals and Kitchen Extras too. Thanks for supporting us! - Bargain Box Buddies

Valorada con 1 estrellas sobre 5

Be careful when unsubscribing…

Be careful when unsubscribing…
You can’t cancel the order once’s it’s been automatically “confirmed” even if they have not even sent the order out. They will send it anyway and still expect you to pay.

Also when ordering make sure you choose your meals a week in advance because then they give you the meals that are least chosen.

The meals are quite small and wouldn’t feed a true adult kiwi that’s why they are “affordable”.

3 de marzo de 2025
Opinión espontánea
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Respuesta de My Food Bag

Hi Lousia, thanks for your review. We are sorry to hear you haven't had a good experience with our service. If you would like to discuss this further, please contact us on hello@myfoodbag.co.nz or 0800469366 - Bargain Box Foodies

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