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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a gift for my partner. The “first” package was dispatched on 16th of july and never arrived. After much attempts to contact help desk they said it was dispatched but would launch an enquiry.... Ver más

Valorada con 2 estrellas sobre 5

Beautiful jewellery but badly made/designed. I have the earrings and the bracelet and the clasps are so rubbish - I've lost one charm already (just fell off) and nearly lost an earring but luckily fou... Ver más

Valorada con 5 estrellas sobre 5

I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... Ver más

Valorada con 2 estrellas sobre 5

I purchased the Hero Charm Hoops Midi Earrings in November and couldn't get the clasp to close on one of the earrings. I emailed customer services and received a replacement pair without quibble quick... Ver más

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3,2

Medio

TrustScore: 3 sobre 5

108 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(108)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A caring company

Love my items but what’s even more outstanding is the level of customer care. I had an issue with one charm ring and was kindly sent out x4 new charm rings without quibble. Really caring and attentive service that’s sadly rare these days!

28 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased at Pacific

Purchased at Pacific
Fair on Gold Coast BUT Am extremely disappointed as have only worn my necklace 3 times and it broke, have emailed company weeks ago and are not responding, doesn't seem like follow up customer service.

9 de noviembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Badly made- so easy to lose :(

Beautiful jewellery but badly made/designed. I have the earrings and the bracelet and the clasps are so rubbish - I've lost one charm already (just fell off) and nearly lost an earring but luckily found it on the floor of a restaurant. They just come loose so easily, I rarely wear my bracelet anymore as I'm so worried I'll lose the charms! Sadly won't buy anymore which is a shame as the new charms look so lovely.

1 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

sits alongside high end jewellery

i love my jewellery. the weight is incredible for the price point. i spend a lot of money on favourite pieces and frkl sits alongside my Rolex (I've got the hero bracelet) and the mega which i get so many compliments about. i have the midi hoops and charms which i've added to over time. really love building up my collection and my daughter is also obsessed...

22 de agosto de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Earrings slightly damaged

The pouch the earrings came in is not very protective. The bar that goes through the ear lope was bent on one pair of earrings (both earrings in the pair) because of this. I was pretty disappointed when I realised.

8 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love love love

Love love love everything about this brand. From its exquisite jewellery to its super friendly customer service team. Honestly felt like taking to a friend. I’m so happy with my Circus necklace, it looks beautiful, feels wonderful and the charms are beautifully crafted.

25 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad quality

I purchased silver necklace and bracelet - gorgeous - in BT but unfortunately the loops that are supplied with 2 charms I purchased keep opening and any time I wear I almost lose them. Brown Thomas cannot help so very disappointed

Martina

2 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely slow dispatch time and cannot get response from customer care.

Extremely slow dispatch times. Willing to put up with that because I like the product but very unusual for a company. Generally have to wait a week before items are even dispatched. I love in Ireland so don't understand such a delay if items are just being g shipped from UK. However most recent order made over 8 days ago, still not dispatched and no unable to get anyone in support to respond to my emails. I have sent 3 emails to them over last 4 days. One through their contact form and 2 directly to their support email address. Very frustrating. I'm not one to leave bad reviews. This is my first ever negative review. Very annoyed.

22 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love it!

Love the necklace, the charms and the whole unboxing experience. I did have an issue with my order, they sent the wrong item. But the customer service team were great and responded quickly, sent out the missing item and let me keep the wrong item. Which they didn’t have to do, but I’m not mad about it. Only thing that would have been nice is not to have to pay the import duty from the UK to Ireland. Or at least know upfront what that might be. But overall, happy with my purchase and will definitely be purchasing again!

18 de abril de 2023
Opinión espontánea

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