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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been great so far actually we needed to change solicitor in between due to the lenders requirements. On the first occasion we was worried thats its gonna delay & ruin everything, but they been great e... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The 3 is because it took a very long time for My Law Matters/Fentimans to address the problem. However when Raja Atik Khan took over matters changed dramatically. He is more than worthy of a 5 star... Ver más

Valorada con 4 estrellas sobre 5

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a wonderful experience with this solicitor’s firm. Mahsa was absolutely brilliant and provided amazing support during my house purchase. She was always there to answer my questions and made sure... Ver más

La empresa ha respondido

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4,3

Excelente

TrustScore: 4.5 sobre 5

678 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 73% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Conveyancing services

Conveyancing services: Transfer of property to new owner. Took slightly longer than I was expecting, but the service was professional and easy to use.

22 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Made a claim for compensation from…

Made a claim for compensation from Lufthansa which was paid on the 26th of April to this company.

Two weeks later still no update and really concerned that i provided my bank details to there partner company.

No response to emails and will be making a complaint of fraud.

Please don’t use they are clearly not legitimate and I’ve now lost £520.

9 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

The 3 is because it took a very long…

The 3 is because it took a very long time for My Law Matters/Fentimans to address the problem. However when Raja Atik Khan took over matters changed dramatically. He is more than worthy of a 5 star rating. Despite many difficulties, together we resolved the matter. He was courteous at all times, professional in all things and was persistent. Thank you Raja for all that you did

28 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely atrocious service

Absolutely atrocious service. Had a flight delay claim ongoing for 2 years, never any contact from MLM, had to ring only to be told the claim had been dismissed by the Judge. Have seen no evidence of such. Poor customer care & service.

27 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Thank you for your feedback. We’re very sorry to hear about your experience and the lack of communication regarding your claim. We understand how frustrating and disappointing this must be, especially after such a long period of time.

Please could you kindly contact our compliance team directly at compliance@airtravelclaim.com with your claim details so we can urgently investigate your case, review what has happened, and provide you with a clear and detailed update, including any relevant documentation.
Thank you for bringing this to our attention. We appreciate the opportunity to address this for you.

Valorada con 5 estrellas sobre 5

I just want to say thank you to Karina…

I just want to say thank you to Karina for explaining everything in detail. We completed everything in a very short time, and the service was great. We will definitely be returning. Thank you!

4 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Kareena and My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

Great customer service

Been great so far actually we needed to change solicitor in between due to the lenders requirements. On the first occasion we was worried thats its gonna delay & ruin everything, but they been great especially "Neha". They have sorted everything themselves and made our life easier.

24 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Kay, We have loved reading your kind review and are glad that you found Neha and My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

Good experience

I was able to talk with my solicitors every step of the way. They replied always quickly. The whole process was smooth.

23 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Evdoxia, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

Selina

Selina, Sonia and Rohan were amazing ! They were so patience and quick to respond to all of our queries ! This has been a long journey BUT we finally got our keys now !!! Thank you a lot we will definitely recommend to fam and friends !!!

15 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Blerina, We have loved reading your kind review and are glad that you found Selina, Rohan and My Law Matters team helpful. Thank you for the review and recommendation.

Valorada con 1 estrellas sobre 5

Far too slow

Far too slow. Taken 7 weeks to request information pack from the leaseholders so now won’t complete before the mortgage deal ends. Awful

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I engaged this company in December 25…

I engaged this company in December 25 for a conveyancing on a mortgage They have taken over £800 off me a refuse to contact me back or give updates on progression. They will not return calls or emails even when I ask for senior management I’m ignored

2 de abril de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Dean, We are sorry to hear of your experience. Thank you for bringing your concerns to our attention. We will be thoroughly reviewing the matter.

Valorada con 3 estrellas sobre 5

Ok solicitors

We chose these solicitors as they were recommended by our mortgage advisor at the time. One the whole they gave me a mixed bag of feelings. At first I was frustrated because it was taking so long, but then it all wrapped up pretty quickly.
They were the first solicitors I have ever used to I cannot compare them to anyone else. The quote they provided us with was cheap and affordable compared to local ones. I was not sure what to expect at first, and there were some months where we did not have much communication at all, but everything worked out fine in the end. The final quote was quite a bit more, but the sale took longer than expected and there was some extra work.

We first came to look around the property we wanted to buy in June 2025. Completion did not happen until March 2026. It took absolutely ages to go through and the process was long. I think the chain further up from us was very big. However, we got there in the end! I absolutely love my flat and thank you to My Law Matters for making this happen. The process during the final few weeks in contrast, went very fast, and exchange to completion only took 1 week. We have had feedback from others since the sale that our solicitors were very good.

Thank you, Sasha and Julie.

16 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Sasha,

We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Valorada con 4 estrellas sobre 5

Staff amazing

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload documents there was no communication until I rang the office to chase staff. You have paid for a portal that you not yet used adequately. This was my biggest frustration no follow up calls or emails.

2 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Mrs Anderson,

Thank you for your kind review. We truly appreciated reading your feedback. We’re delighted to hear that you found the My Law Matters team helpful.

We’ve taken your comments on board and will be working on the areas you highlighted.

Thank you again for taking the time to share your experience.

Valorada con 4 estrellas sobre 5

Very quick service

When my previous conveyancer was closed down, I was recommended My Law Matters by my mortgage advisor. They took over where I left off before and pushed my purchase through very quickly. I was surprised as my previous solicitor was very slow. Kareena dealt with my case and was speedy and professional throughout. Their costs are also reasonable and they give you a breakdown of all fees. Overall I was happy with the service.

20 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Lola, We have loved reading your kind review and are glad that you found Kareena and My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

So easy to claim!

19 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Oliver, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

Great experience with my law matters…

Great experience with my law matters Bai were extremely helpful, cooperative, and professional throughout the whole process. Everything was smooth and well-managed, and they kept us informed at every step. Highly recommend their service!

16 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Hamza, We have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Valorada con 5 estrellas sobre 5

Professional work

Done a professional job
Polite and honest

17 de marzo de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Tayyab, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Valorada con 5 estrellas sobre 5

I had a wonderful experience with this…

I had a wonderful experience with this solicitor’s firm. Mahsa was absolutely brilliant and provided amazing support during my house purchase. She was always there to answer my questions and made sure everything stayed on track, which really helped reduce my stress. It was a pleasure to work with someone so helpful and dedicated. Thank you, Mahsa, for helping me get into my new home!

20 de febrero de 2026
Opinión espontánea
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Respuesta de My Law Matters

Dear Neda, We have loved reading your kind review and are glad that you found Mahsa and My Law Matters team helpful. Thank you for the review.

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