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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So satisfying to make something useful!! I had an issue accessing the course links but this was easily and quickly sorted out when I made contact for assistance. I've made the shopping basket and... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The video tutorials are wonderful, calm and clear. Lovely collection of projects to choose from for beginners and up - it was a first for me and I have made some lovely gifts, namely the bird house,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received this as a present. I was really proud of what I managed to produce. The online tutorials were exceptional and the telephone support that I needed to draw on was second to none. I’d highly r... Ver más

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Valorada con 2 estrellas sobre 5

Soaked the willow for 5 days then left in damp towel for 24hours. Some willow break but there is no help on what to do when this happens and it mucks up the flow, which is already tricky. She also sa... Ver más

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4,2

Muy bueno

TrustScore: 4 sobre 5

124 opiniones

5 estrellas
4 estrellas
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2 estrellas
1 estrella

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4,2

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(124)

50 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

What a fabulous company. Highly recommended

What a fabulous company. Great videos which make weaving really achievable. Fantastic people and customer service. I’ve done several of the baskets and the online videos are really detailed, with hints and tips that make it really possible to weave baskets starting from zero experience. I’ve been weaving now for a year - round, oval and square baskets, trays, stars and now reindeers. It’s been a joy to learn a new skill and with such greater tuition and support. Thank you to Patrick, Mollie and the rest of the team

10 de febrero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Catherine,
Thank you so much for your wonderful review! We're so happy to hear that you’ve enjoyed your weaving journey with us and that the videos and support have helped you progress from beginner to creating such beautiful pieces.

We’re grateful to have been part of your creative adventure, and we look forward to seeing what you make next!

Valorada con 1 estrellas sobre 5

Beware! Items do not arrive and they try to take your money twice

Beware! Read previous reviews about kits not arriving!
I ordered a basket kit on 30.1.25 and despite an email saying it had shipped, it was never sent to the courier and a fortnight later it still hasn't been sent. Promises by owner to 'follow up with warehouse' haven't happened. Also, the link that was sent giving me access to the course went instead to a screen asking for £129 and designed to look like my original payment hadn't gone through (the payment had already been taken when I ordered, I checked). Unsuspecting people will have money taken from their accounts twice if they assume their payment has failed and still not receive their kit or have access to the course. I am treating this company as a scam until I have proof otherwise in which event I will update this review. If you still decide to order from this company after reading this review, I strongly recommend you pay by PayPal so that you have a chance of getting your money back.

UPDATE 21.02.25: My items have finally arrived after a chapter of excuses - car accident, run out of leather, problems with computer etc. This took nearly a month so be aware if you want to receive a kit without hassle or within a reasonable timeframe.

21 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Clare,
Thank you for your feedback, and we’re truly sorry for the delays you’ve experienced. We’ve been unable to locate any orders under your name in our system, and we’d love to get this sorted for you. Could you please email us with your order number so we can look into this and make things right?

We understand your frustration, and while the delays you encountered may have seemed like excuses, we did our best to keep in touch and inform you of the situation. Please know that this isn’t a true reflection of our company, and we genuinely want to ensure you're happy with your experience and the outcome.

We’re looking forward to resolving this for you.

Valorada con 5 estrellas sobre 5

Kit for market basket was great with…

Kit for market basket was great with enough willow and the online course was comprehensive. Course presenter Mollie was very knowledgeable and encouraging and i am very pleased with my result as it was my first go at basketry.

4 de febrero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Mary,
Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your first Project. Mollie will be so happy to know her guidance made a difference in your experience. It’s fantastic that you’re pleased with your first basket—you’ve clearly got a knack for it!

We hope this is just the beginning of your basket weaving journey, and we can't wait to see what you create next.

Valorada con 5 estrellas sobre 5

I bought the wicker shopping basket for…

I bought the wicker shopping basket for my 21 year old son as a birthday present.
He loved the course and successfully completed the basket. It's absolutely beautiful and he's so chuffed with it.
The online teacher in the course was very good and clear.

17 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Alexa
Thank you for your lovely review! We’re so glad your son enjoyed the course and is pleased with his finished basket. It’s great to hear that the instructions were clear and helpful. We hope he continues to find joy and relaxation in working with his hands—it’s such a rewarding experience!

Valorada con 5 estrellas sobre 5

Amazing gift

I have 2 courses as a gift. And I have done the first one, loved it. So easy to follow and can pause and take your time. The tension tray is a great start with enough product to produce 2. I needed help on the course, (my fault... pressed the wrong button on the computer) I rang up and the phone was answered by a person!!!😀😀 And help was there... Amazing love it, and you can do the same course over and over again. Exceptional valve for money and really good for keeping the brain and hands active.

13 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hi Wendy! Thank you so much for your kind review. I'm so glad to hear you are enjoying your courses. Do let us know how you get on with your oval basket and if you have any question just give us a call back. V best wishes, Patrick.

Valorada con 5 estrellas sobre 5

Fantastic.......loved making this

Fantastic.......loved making this. I ordered the bird feeder and made it over the Christmas break. It arrived within a couple of days of placing my order and came with everything needed to produce a finished item. The instructional videos are really clear and go through the processes at a manageable pace. Would definitely recommend these kits and looking forward to doing another one

7 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Brian
Thank you so much for your wonderful review! We’re so glad you enjoyed making the bird feeder. There’s something truly rewarding and relaxing about creating something with your hands, and we’re happy to hear the process was enjoyable for you. We can’t wait for you to try your next kit!

Valorada con 5 estrellas sobre 5

experience, in willow

What a great Christmas present.
Never worked with willow before and was a good experience.
Need to make sure you read the instructions and look at the videos,it's not to be rushed, wasn't sure if I socked the willow and let it rest enough, found the willow splits , but plenty of spares.
Have enough willow to make another star , hopefully with better results, we learn from our mistakes.

4 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Christine
Thank you for your great review! We’re so glad you enjoyed your first experience with willow weaving. The first project can always be a bit tricky, but with each one, it gets easier—your next one will definitely be better. All the best!

Valorada con 5 estrellas sobre 5

Best online course!

I bought the shopping basket and got the tension tray as an added bonus!

I did the tension tray before Christmas and I’m about half way through my shopping basket.

I’ve done lots of different craft learning but this has to be the best. The videos are completely clear and being able to watch how to do the hand movements is brilliant and watch them over and over.

I also had an issue (I’d not made my bottom arched enough - first attempt problem) and they were so quick to reply with tips which was amazing.

Would recommend to anyone I am totally addicted!!

16 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hello Holly
Thank you so much for your lovely review! We’re thrilled to hear that the videos have been helpful and that you’ve been enjoying your basket weaving journey. It’s great to know our tips made a difference, and we’re excited to see how your shopping basket turns out.

Thanks for the recommendation, and happy weaving!

Valorada con 5 estrellas sobre 5

Just brilliant

Just brilliant. I have been wanting to have a go at creating something out of willow for years, but always seemed daunting, and had no idea where to begin. I am so pleased I took the plunge, and ordered the bird feeder. The tuition is absolutely superb. I am a complete beginner. It was thorough, well explained, in a calm and steady pace to keep up with ( you can also pause, rewind etc). Will definitely be ordering another course and hone my new skill

6 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Thank you for your wonderful review! We’re so glad you enjoyed creating your bird feeder. It’s great to hear the course helped you feel confident as a beginner. We look forward to supporting you on your next project!

Valorada con 5 estrellas sobre 5

This was one of the best Christmas…

This was one of the best Christmas present my husband ever got me. Kit arrived quickly and had everything I needed with extra willow just in case you need it.
I did have a technical issue with the link to the enroll on the course but this is probably my husband fault, emailed Patrick on Christmas Day (not expecting a reply until the will after Christmas) and he messaged back supper quick. That’s customer service!!!.
100% recommend to any crafter that like there garden too.

4 de enero de 2025
Opinión espontánea
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Respuesta de myown2hands.co

Hello Kerry
Thank you so much for your lovely review, we really appreciate it!
Willow does make a perfect gift, and we are thrilled you enjoyed your Project. Sounds like you received some extra special customer service! We look forward to supporting you on your next one.

Valorada con 5 estrellas sobre 5

Fantastic Christmas present

Quick delivery, my husband ordered me a willow course for Christmas, at my request. It was delivered quickly and has been standing in the corner of my kitchen for the past month!
I was so excited to finally open it last week and start watching the online videos explaining what each project was and the steps to complete each one. The tutor was very lovely and easy to follow. It was easy to pause and give myself a bit more time when needed. Handling willow is a completely new thing for me and I absolutely loved it. Sometimes the willow broke a bit and the videos assured me that this was normal and part of handling a natural product. I never felt like I was doing it wrong or wasn't good enough. I simply pulled out another reed and started that bit again.
I was so pleased with my finished star which looked even more impressive when I attached the tiny lights which were included in the pack.
Thank you so much not only for teaching me a new skill but for giving me something I'm not ashamed to put on the wall. I can see the imperfections but that's part of the journey. Can't wait to try the next two projects.
I can't see how to add a photo but if I work it out I will because it's beautiful and you won't believe that this is my first ever try at using willow. In the meantime you'll just have to take my word for it 😃

30 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hello Tracey,
Thank you for your lovely review! We’re so glad you enjoyed your project, and the videos are indeed perfect for pausing and rewinding at your own pace. It's amazing that you learned a new skill. We agree, the star with lights is a beautiful project. We can’t wait for you to try your next one—happy weaving!

Valorada con 5 estrellas sobre 5

Great service

Great service. Delivered on time but was missing 1 item, I contacted Patrick, he responded very quickly and sent the item out all has now been received and was received within a couple of days. Mistakes happen but this was rectified very quickly. Would definitely order again

16 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hello Terri,
Thank you so much for taking the time to give us your feedback and review. We hope you enjoyed your Willow project, and look forward to supporting you on your next one!

Valorada con 2 estrellas sobre 5

I purchased 5 star kits for my…

I purchased 5 star kits for my daughter. Kits turned up fine. I never actually got confirmation email. (Had several emails saying order not complete). I have tried contacting company as without "course" all have is a pile of sticks.

4 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hi Stephen
I'm so sorry for the slow reply to your email

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

As a result I've been a bit slower to respond to emails as usual.

You should have received an automated email from us with 5 link to access the course from us when you purchased
However i have now send you 5 more links to access the course, one for each of your party. If you have any further issues please can you ring me one 07958355781
v best Wishes
Patrick

Valorada con 3 estrellas sobre 5

Avoid at all costs! Read update.

I had exactly the same issue as Ken. No product, contacted after a week, would be with me the next day. No sign of it and no further contact. Luckily I paid by credit card and was able to claim it back. I would avoid!
Update: Patrick contacted me after Christmas and has delivered the items free of charge. The items look good. I have not yet looked at the course.

4 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hello,
Im so sorry that your order was sent out a bit late.
Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and are I'm working pretty much 24 hours a day to get caught up.

As we are now all caught up, please send me an email with your order number and I will make sure your kit is sent out free of charge.

If you have any further issues please can you ring my mobile on 07958355781
v best Wishes
Patrick

Valorada con 5 estrellas sobre 5

Good customer service.

Due to my error there is a mistake in my order but I spoke today on the phone with the company who are going to send me the product I wanted. The video guides are really good, comprehensive and helpful. I’m really looking forward to starting the project. I like to support small businesses

12 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

HI Yvonne
thank you so much for your kind review, I'm so glad we could get that sorted for you.
V best wishes and have a lovely Xmas
Patrick

Valorada con 1 estrellas sobre 5

No product and no refund, Patrick ignores contact

Unfortunately I have hade exactly the same experience as other recent posters. Ordered a kit which cost, in total, £107 and order confirmed.

The website promises 2 day delivery so after a week I asked if an update was available, I received an apologetic email from Patrick stating it would be dispatched that very day and delivered tomorrow.

A couple of days later nothing had been received and Patrick has ignored all of my subsequent attempts to contact him.

So now he has my money, has not sent anything out and is ignoring me. I have therefore raised a PayPal dispute, which to date he is also now ignoring.

A shame because the product looks good, but I would avoid buying from here.

UPDATE 20/12: since the seller replied below I am pleased to say he has followed through by doing exactly what he said. I have had my money refunded and unexpectedly the seller he’s sent me the item as a good will gesture.

4 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hi Ken,
I'm so sorry to hear that your order has not arrived. I'm not sure why it has gone missing but i have issued you with a full refund and I have instructed the warehouse to resend it tight away so you will still get your product for free in time for xmas.

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and are I'm working pretty much 24 hours a day to get caught up, but as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.

v best Wishes
Patrick

Valorada con 1 estrellas sobre 5

I would never use this company again

I would never use this company again - haven't received the materials. Website and kits looked great, so I ordered a kit that cost over £90. Waited a week and when I hadn't received anything I emailed..got a reply from Patrick saying it would be dispatched that day and should be with me next day. Nothing arrived so I emailed asking for confirmation it was dispatched...since then Patrick has ghosted me and not responded to my follow-up emails. Since ordering I've read the trustpilot reviews and it seems he does this a lot. Feels like a scam.

9 de diciembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

Hi David

I'm so sorry to hear that your order has not arrived. I'm not sure why it has gone missing yes but please could you send me your order number so i can issue you with a refund?

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working pretty much 24 hours a day to get caught up, which we have now done
But as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.
Please let me know what your order number is as now we are caught up i want to make sure you get your items in time for xmas.

v best Wishes
Patrick

Valorada con 1 estrellas sobre 5

No delivery and no communications

I ordered and paid for a gift, and since then there have been no updates, no responses to my emails, no telephone number and no delivery. Do not order from this company.

10 de diciembre de 2024
Opinión espontánea
Logotipo de myown2hands.co

Respuesta de myown2hands.co

Hi Tracy
I'm so so sorry your item was a bit late. I can see on the system it has now been received.

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working 24 hours a day to get caught up, but as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.

v best Wishes
Patrick

Valorada con 5 estrellas sobre 5

Great customer service!

I ordered a basket kit, but sadly the order wasn’t delivered, or was pinched from the doorstep 🥲🥲 (deliver co’s photo only showed the doorstep!)
I contacted the company and they replaced my order!!

Thanks so much!!!!

I’ve done a couple other of their kits and they are fab😁 looking forward to trying this one.

19 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a willow basket making course…

Ordered a willow basket making course and kit for my wedding anniversary (9 years is willow apparently 🤷🏻‍♂️) After a couple of days I received an email stating the items were sold out and would I like a refund or to wait which is normal. Unfortunately the wait would have put the delivery a week past my anniversary. Which any married man that’s missed multiple previous anniversaries knows… this ain’t an excuse that they’ll believe!
After letting them know my own 2 hands sent out a spoon whittling course so my wife had something to open on the day and then followed up by sending the willow basket when it was in stock.
Incredible customer service way more than expected and hugely appreciated and really pulled me out of the sh**
Thanks guys
Tim

12 de septiembre de 2024
Opinión espontánea
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Respuesta de myown2hands.co

HI Tim
Thanks so much for this kind review and I'm so glad we were able to help!! v best wishes
Patrick

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